Aqua Dynamics

Complaint: [redacted] I am rejecting this response.I believe Aqua Dynamic's salesperson preyed on the kindness of my father, [redacted] ***, who is a senior citizenThere are several reasons why I am rejecting this response from Aqua Dynamics#Aqua Dynamics is claiming that they verbally went over the contract with my fatherHe is partially deaf and is being treated for the condition with the [redacted] #As most elderly people are, he is not as sharp as he used to be and was not clear on the financing termsI understand that Aqua Dynamics is in the business of selling products and feels they are contractually entitled to the terms of the agreementHowever, the right thing to do is to void this contractMy father is on a fixed income and cannot afford this debt with such ridiculous financing termsMy current offer is for Aqua Dynamics to void the contractNo refund is needed on payments that have already been collectedIf we are unable to come to an agreement and the Revdex.com cannot facilitate a favorable outcome, my next plan of action will be to file with the Department of Commerce and Consumer AffairsThey have a neat little department that deals specifically with complaints affecting the elderly Mahalo, [redacted]

Dear Revdex.com,Thank you for the opportunity to respond to this formal complaintWe are sorry to hear that [redacted] is not satisfied with her father's( [redacted] ***)purchase of the [redacted] .We understand people's first impression of direct sales at times has a bad reputation.However, we go to great lengthsto set ourselves apart from our competition.We can confirm that Mr [redacted] purchased the [redacted] cleaning system on February We offered payment options when purchasing our cleaning system (Check, credit card,and monthly payments) and Mr [redacted] decided to purchase by way of a monthly agreementAll necessarypaperwork was drafted,verified orally and signed by Mr*** Proper copies were left with Mr [redacted] and the machine was thoroughly shown its usage before leaving the home.Well over a month had past when we received a call from Mr***in March He felt that there was a mistake on his contract in regards to his interes trateHis impression is that he thought the interest rate was going to be 10%We statedto Mr [redacted] that we unfortunately do not have a program that offers that rateThe finance charge of 21.99% is set by a finance company called [redacted] Mr [redacted] stated that he wanted to cancel his purchase during this phone conversation due to the interest rateWe informed Mr [redacted] that unfortunately he was more than days beyond his business day cancellation period as described on his contractWe tried to reason with Mr [redacted] that his contract clearly stated 21.99% in the "Truth In Lending Boxes" We explained the truth in lending boxes of all drafted contracts is a federal law mandated to be much larger than any other line or box on the contract so the customer can clearly see their interest,total of payments, finance charge, and APR, etcMr [redacted] was still not pleased and had stated that the interest rate should be lowerAfter further conversation we stated to Mr***that the terms of his contract was not just orally verified between him and the salesperson, but also the financecompany [redacted] We explained to Mr*** that [redacted] will not process any contract unless certain questions have been answered by the consumer in a satisfactory mannerOne of these questionsis the buyer must verbally state that HE/SHE has read the contract and understands the terms and conditions of the contract We also informed Mr[redacted] that [redacted] will record all verification processes to ensure quality assurance so there are no misunderstandings with the contractIt was at this time Mr [redacted] became frustrated and made comments that the finance company, along with our company were not legitimate and in his words were "crooks".We understand at times there will be mistakes that happen on contracts and sales receiptsAnd we will fix them immediately Unfortunately we are unable void or alter the finance contractfor the followingreasons:The finance contract was drafted in the consumer's presence, verified by the sales person and the consumer, and signed during the presentation.A signed carbon copy of the contract was left with the consumer and matches the APR of 21.99% listed on the original[redacted] also orally verified the terms of the contract with the buyer before they processed the paperwork and that phone call is recorded[redacted] business days has expired and the first attempt to cancel the contract was well over days after signing and taking delivery of the merchandise.Mr [redacted] is current on his loan payments and is showing goodwill by satisfying the conditions of the contract.We carefully reviewed this case and do not see evidence of fraud or unethical practices in regards to the sale or contract.Mrs [redacted] stated thatshe has attempted to contact us in regardsto her father's contractWe apologize to Mrs [redacted] for not being able to address her father's contractOur company policy is that we take our customers confidential information very seriously and will not discuss anyone's financial contract or speak with someone regarding a finance contract other than the purchasing buyer whom was Mr***.In closing,our company did attempt to explain the APR situation with Mr*** We take every complaint seriouslyand this complaintseems to be about the terms of the contract,specifically the APR rather than sales practices, product/services or warranty The fact that [redacted] verified the terms with the consumerand the terms matches both copies we unfortunately are unable to void the liability to perform on the promise to pay If you have any questions you may reach us at [redacted] ***