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Aqua Extreme

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Reviews Vacuum Cleaners Aqua Extreme

Aqua Extreme Reviews (2)

Review: I have received this water filter system when I was in New York City. When They provided me this water filter system, I have been informed that they will provide service anywhere I will go. I do contract job. That's why I need to travel all over US. Last 6 Month I lived in San Antonio, Texas. When I moved there, I requested them to transfer the unit. They didn't transfer and they keep charging me. When I requested them to take the unit back, because I wasn't using it, they didn't take it back and kept charging me. It is really frustrating. Last 6 months I didn't use the unit but the company kept charging me. From the Month of October, I will be in Buffalo, NY until I get another contract. Until I get the new Job contract, I will be unemployed. Thank you.Desired Settlement: I want them to take there water filter unit back since they don't provide services all over US. and make my balance zero with them. Thank you.

Business

Response:

To Whom it may concern,

My name is [redacted]. I worked as a direct seller in “Aqua-extreme”.I sold the product to [redacted] is suffering now because he isn’t using the product and getting charged for it. He didn’t use it for approx. a year because he moved to texas and they didn’t transport the device but they keep charging him money. It was promised to him that where ever he will go they will transport the product.“Aqua-extreme” lied. [redacted] isn’t using the product but they are harassing him by calling him and increasing the bill every single month. He is very upset and I think Aqua-extreme should take the product back. "Aqua-extreme is cheating the customer by making false promise to attract customer. Other customer also made complain about them. Please help [redacted] and save him from this trouble. He requested to batter business bureau few months ago to save him from this problem. His reference number is: [redacted]. Thank you.

If you need to contact me, please email me at this e-mail address. thank you and have a great day.

Sincerely,

Business

Response:

10/**/13

case#[redacted],

The customer claims that we will provide him a relocation for everywhere that he goes. We do not provide that option as we only work within the tri state area. Another reason why we wouldn’t have said that is that we know of no one who can service his machine in Texas and / or other states in the country. The reason he is still being billed is because he signed a contract that won’t expire up until 2017. If he would like to cancel the agreement he would have to pay a buyout and then we can come pick up the machine. He is being billed by time payment corp. their phone number is ###-###-####. The customer should call them to request the buyout and once they inform us the buyout is paid we can come pick up the machine.

If you have any other questions feel free to contact me at ###-###-#### or email me at[redacted]

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Description: WATER FILTRATION & PURIFICATION EQUIPMENT

Address: 10 Old South Ct Apt G, Bluffton, South Carolina, United States, 29910-6598

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