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Aqua Filter Fresh Inc

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Aqua Filter Fresh Inc Reviews (1)

Review: I was offered a free month of service by this company. Before the trial was to conclude I was to be called by "[redacted]" to see if I like the water service, and if I wanted to continue with the service. One week before the 30 day trial expired, water was delivered to my door with a balance over $100.00 dollars. I immediately called and was met with sarcasm and rudeness. I asked them to come and get all their water and equipment because I did not want to deal with a company that didn't follow their own guidelines. Since December they delivered water again, and they were suppose to pick up the bottles, but they did not.....I was sent another bill, and once again I called the company stating how in the world are you billing me something that I do not have. The bill has never cancelled out and now today 02/04/2014 I received another bill with the past due notice of over 90 days!.Desired Settlement: This company needs to be honest, balance out the bill to zero and do not send me any more Late notices. This could adversely effect my credit and I do not appreciate this. And when they tell someone that they will call them back, be honest and call them back with the solution.

Business

Response:

[redacted] called me on November 5th to inquire about the month free trial she had noticed on Facebook. I explained to her we would set her up with a cooler and 4 bottles to try out and I would call her when the month is up to see how she liked it. We set her up on November 11th. She was put in a monthly route in error and received another delivery on December 3rd.

On December 5th I received a phone call from her and she was upset about all the charges on the account and said she "thought" it was supposed to free trial. I explained to her she was put in a monthly route before I had a chance to call her’about the free trial. The bill she received was forthe bottle deposits and the rent for December and January because we charge a month in advance. She then got very defensive and said she couldn't understand the bill and how could we charge for a free trial. I tried then to explain to her that the first month (November) and the first 4 bottles were free. At that point she just told me to pick up the cooler and the bottles and clear her account off, she didn't want the service. She said she didn't want to do business with a company that she can't understand the bill.

1 then put an order in to have the cooler and all bottles picked up and everything credited off the account. We picked up the cooler and bottles on Dec 6th and made a credit to the account

At this time she is at a $0.00 balance in the system and out of route.

Thanks,

Sales & Customer Service Rep

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Description: WATER COMPANIES-BOTTLED, BULK, ETC.

Address: 1 Commerce Dr, Pittsburgh, Pennsylvania, United States, 15239

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