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Aqua Imports Inc.

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Reviews Aqua Imports Inc.

Aqua Imports Inc. Reviews (6)

Complaint: ***
I am rejecting this response because: the owners response is totally incorrectThe leak was caused by the lack of silicon sealant around the portion of the shower door support that attached to the tile wallI showed this to the technician, even had pictures of the water damageThe leak had absolutely nothing to do with the drain as the plumber confirmed after searching for hours, and finding the leak coming from the described areaOnce the silicon was placed on those areas, the leak no longer existedThis was all explained to the owner of the business but he would not listen
Regards,
*** ***

The main leak was actually from a drain. My worker showed the leak to the customer and then sealed it FREE of charge, not knowing the customer will then say it was our shower doors leaking. Shower doors can only leak a few drops. The expensive plumber that the customer hired did not find the leak,...

but should have. We are in business since 2002 and not one complaint. You can actually ask this customer if we did not try our best to please him and his wife but I guess you can't please everyone.

Complaint: [redacted]
I am rejecting this response because: the  owners response is totally incorrect.The leak was caused by the lack of silicon sealant around the portion of the shower door support that attached to the tile wall.I showed this to the technician, even had pictures of the water damage.The leak had absolutely nothing to do with  the drain as the plumber confirmed after searching for 2 hours, and finding the leak coming from the described area.Once the silicon was placed on those areas, the leak no longer existed.This was all explained to the owner of the business but he would not listen
Regards,
[redacted]

The main leak was actually from a drain. My worker showed the leak to the customer and then sealed it FREE of charge, not knowing the customer will then say it was our shower doors leaking. Shower doors can only leak a few drops. The...

expensive plumber that the customer hired did not find the leak, but should have. We are in business since 2002 and not one complaint. You can actually ask this customer if we did not try our best to please him and his wife but I guess you can't please everyone.

Review: leak developed due to poor installation of shower door.

Engaged a plumber to detect source of the leak.

He wrote in detail what the cause was and charged me $275.00 for his time.

Submitted the invoice to the company for reimbursement and they refused to pay denying that the leak was due to their poor workDesired Settlement: I want the company to reimburse me for the plumbers invoice

Business

Response:

The main leak was actually from a drain. My worker showed the leak to the customer and then sealed it FREE of charge, not knowing the customer will then say it was our shower doors leaking. Shower doors can only leak a few drops. The expensive plumber that the customer hired did not find the leak, but should have. We are in business since 2002 and not one complaint. You can actually ask this customer if we did not try our best to please him and his wife but I guess you can't please everyone.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the owners response is totally incorrect.The leak was caused by the lack of silicon sealant around the portion of the shower door support that attached to the tile wall.I showed this to the technician, even had pictures of the water damage.The leak had absolutely nothing to do with the drain as the plumber confirmed after searching for 2 hours, and finding the leak coming from the described area.Once the silicon was placed on those areas, the leak no longer existed.This was all explained to the owner of the business but he would not listen

Regards,

Review: I have purchased Espresso Shaker Kitchen Cabinets from Aqua Imports back in SEP 2014 and to this day I have not been able to resolve issues that developed. After almost seven months of frustration and multiple requests to fix the issues, I am left with no other choice but to report the unprofessional business. 1.While opening the new purchased cabinets I have discovered that a lot of the cabinet doors have indentations from shipping packing materials; the doors have visibly been damaged and need to be replaced. Aqua Imports solution was to use a color pen to mark the white indentations, which is not acceptable to me since the marks are still very much visible and bulky. 2.While installing the pre-made cabinets for both the double-oven and microwave my contractor discovered that neither is suitable to hold heavy appliances and needed to be re-build, which was never discussed when purchasing. They were supposed to be fitted for double-oven or microwave. Since the cabinets had to be rebuild I have lost a lot of storage space that was originally available and have unfinished material exposed. 3.Two of the cabinets where not proper size (too small). Computer generated diagram and measurements are off. New need larger cabinets. 4.When mounting cabinets another issue had been revealed with the corner cabinet, which was supposed to have half-moon lazy suzy. Well it turns out that the cabinet door opening is too small for the lazy suzy to be pulled out. I have spent numerous hours designing with [redacted] (owner) and expressing my strong desire to have a half-moon lazy. I have returned the wrong lazy suzy to [redacted] which was not even in original package and appeared to be missing parts. I was reassured by him that he will order new one that fits. After paying and installing the cabinet he is telling me that no such half-moon lazy suzy exists that will fit in the cabinet he made me purchase. 5.I was also missing a back island wall panel, which I was accused of stealing or throwing out; item was never delivered. 6.All end cabinets have unfinished took, with original color sticking out. Missing some kind of finishing molding. I have addressed my concerns by phone calls, emails, pictures, and in person with [redacted] expecting him to address the issues. His unprofessionalism as an owner is unacceptable. His answers to most of my complains is its not my problem its yours. Since its a third party order he said to deal with [redacted] not him. The cabinets were purchases directly from Aqua Imports not [redacted], therefore I hold Aqua Imports fully responsible for all issues related to the cabinets. I have paid significant amount for the cabinets and expect them to be in perfect and undamaged condition as promised when purchasing a NEW product.Desired Settlement: At this point I am looking for full compensation for the purchased cabinets.

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Description: Kitchen Accessories, Bathroom Accessories

Address: 455 Us Highway 9, Englishtown, New Jersey, United States, 07726

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