Aqua Lung

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

First and foremost, I’d like to apologize for the inconvenience of your gear situation. While we generally operate through our authorized retailers and not directly with the end consumers, I would also like to apologize for the lack of response from our end. If you could please forward any previous...

email correspondence that you have sent to Aqua Lung to research where we may have dropped the ball, that would be greatly appreciated. In regards to your regulators, could you please provide a copy of your purchase receipt along with the serial numbers of the regulators so that I may assist you further in processing a warranty replacement/exchange? Again, I do apologize for this inconvenience and would like to resolve this matter with you and your partner as quickly as possible before your trip to Fiji. Please feel free to contact me via phone or email. Best Regards, [redacted]Aqua Lung AmericaCustomer Service & Repairs Supervisor760-597-5000 ext. [redacted]