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Aqua Master Watch

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Aqua Master Watch Reviews (2)

Waiting for service
My husband and I went into Aqua master Lower Sackville today got there at 1pm. I waitied and waited for service. There was an older gentalman and 2 workers there getting parts I am assuming installers. Only after 10 mins of waiting was I spoken to. As I was standing in the store waiting to be served I could see someone sitting at a desk in the back of the back office Stairing at a computer she was not on the phone. Then the phone rang she answered that and was on the phone forever. Meanwhile I am a customer in the store waiting for service and she decided it was more important to take that call then to come out and serve a customer that was right there. I just needed my water tested but I could have been in there to buy a hot tub no one knows cause I was not asked until 2 mins before I left. I could not wait any longer I think standing in the store for 15 mins without service was enough. I will find another hot tub store to go to get my water tested and any other products I may need to buy. You have lost my business and if asked where to go for hot tub needs AQUA MASTER WOULD NOT BE A STORE I SUGGEST.

Review: I had purchased a Watch from Aquamaster (*-May-2013) and had it only for a short period of time before the watch mechanism became faulty. this watch cost me $1570. Aquamaster was contacted about the faulty watch (**-June-2013) stating the nature of the problem. I received a reply (**-June-2013) telling me to please return the watch for an inspection and if the fault was identified to be as stated,a replacement would be shipped out in 24-48hrs. The Faulty watch was shipped (**-June-2013) through Australia Post tracking No. [redacted] and was received after 2 failures to deliver on the (*-July-2013). During the time between shipment and delivery, I had tried to contact Aquamaster about this upwards of 10 times from multiple email address's and to all email adress's supplied on their website. No replies have been received at all. I found this strange so I contacted Aquamaster about purchasing an unrelated watch from a seperate email, a reply was received the next day and as soon as I mentioned the watch return issue communication stopped. Ihave supplied all receipts, tracking number's, correspondance and additional details needed to complete the return but I still have nothing. I have copies of all the emails I have sent from and to various email address's within Aquamaster and can supply all shipping and purchase receipts.Desired Settlement: I would like a replacement watch sent the same as the one I have purchased Model W312. as soon as possible as this should have been resolved weeks ago.

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Description: WATCHES-DEALERS

Address: 444 Merrick Road, Suite 112, Lynbrook, New York, United States, 11563

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