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Aqua North Carolina

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Aqua North Carolina Reviews (3)

Aqua America is a monopoly that is a money grubbing parasite that has no customer service. I will keep this short, we have been customers for 16+ years, we received our bill, it indicated we had a remaining balance of x and the total was due on the 9th of the month, we setup an online bill pay for their date, they say they sent us another bill that replaced this bill and our new due date was the 6th (we never received this bill), they cut off our water on the 6th, we called and told them they must have made an error, we have the bill in front of us and it shows the remaining balance and current charges due on the date we setup through our bill pay, they told us they sent us another bill that changed the date to a few days earlier and that we were late, they cut off our water and made us pay the bill a few days earlier (must be very hard up for cash, not a good stock pick) , then on this bill they charged us a reconnection fee and a 2 month water deposit, how sleasy is that, we have been a customer of their's for over 16 years and own our home.
We have no choice in water supplier, they are the only one available and they know it, they don't care if they make a mistake, they change bill dates in the middle of a cycle and then blame us for not receiving this invoice, I am disabled and live on a very limited income. I can't afford a deposit on our water bill, a water leak is how we got behind, They have no conscience, customer service is not required, they use the standard lines that they are following procedures and no one is allowed to think about the hardships these unfair deposit policies cause.
If you are a Aqua America customer, beware ! !
As long as they get their $40 per month and they don't have to hear from a customer. They have no proactive systems to warn customers they may be leaking, They had to move mud and water from our meter to get the reading for three months without letting us know we may have a leak, they don't care because we are paying per gallon, the longer we don't know, the more they make with water charges, reconnection fees and bogus deposits on 16 year customers. They also have no policy to help customers when they experience a water leak, their favourite response, it's on your side of the meter, even when they see a leak they don't tell customers.
","neg-1

Shoud've figured their not Revdex.com accredited! They wouldn't have a chance of getting here! They are thieves! I being billed long after I gave my shut off notice. Customer service in other words called me a liar and that their recorded conversation from August 4th, 2015(right before I moved and gave my notice) was no longer on file. Hope they can't sleep at night and I'm a firm believer in what comes around goes around! I have moved and thank God, because the water was expensive and bad quality!","neg-2

This company is criminally negligent. I don't understand how they stay in business considering the number of complaints about them. I honestly think they have someone in their pocked in the NC Utilities Commission. They constantly raise rates, the water quality is horrible, there is frequently a brown discoloration in the water and customer service is terrible. Their standard response to complaints about brown water is that it's just "air bubbles." Brown bubbles that never dissipate, y'all. They're supposedly flushing the water lines in our subdivision this week and they advised us not to use our water for FIVE DAYS. WTF? I hate this company with a passion * normally reserve for insurance companies. If you have a choice, stay away!","neg-3

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Description: Water Utility Companies

Address: 706 N Regional Rd, Greensboro, North Carolina, United States, 27409

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