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Aqua Ohio Inc

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Aqua Ohio Inc Reviews (1)

An audit of accounts revealed that this customer's account was estimated at zero consumption for the period September 2013 - December 2013.  A Field Service Representative was dispatched to the property to inspect the meter and obtain an actual meter reading.  The FSR visited the...

property on 12/16/2013. Duing the visit, the representative detected a faulty meter reading device. The faulty device was replaced and an actual meter reading of 8961 obtained.  The estimated bills were cancelled and a revised billing statement, based on an actual meter reading, was issued on 12/19/2013.  [redacted] contacted Aqua on 01/10/2014 inquiring about the revised bill issued on 12/19/2013. A company representative explained that the company did not bill water usage charges during the period September 2013 - December 2013, due to the inability to obtain an actual meter reading from the meter reading device. The representative also  explained  the new charges.  The company's position is that it is not uncommon for an account to be billed zero consumption for several months. In most cases, the property is vacant.  As such, it is company practice to audit accounts that have zero consumption for 90 days or more. These accounts are investigated immediately.  The company issued a revised billing statement which includes charges for the water that registered on the meter. Unfortunately, the company cannot honor the customer's request to remove the December 2013 charges.  In the futuere, If the customer receives two or more bills based on an estimated meter reading, the customer should immediately contact the company for investigation.

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