Aqua Pool & Spa Supply, Inc.

Review: Aqua Pools installed a pool for us 4 years ago, a year later they installed solar panels for us. We stored the solar panels as directed by Aqua Pools and a year later when Aqua Pools put them back on the roof we had leaks. Aqua Pools plugged the leaks and advised us against taking the panels down the next year. I expressed my concern about the warranty and they told us they talked to the manufacturer and this was their proposed solution. We took them at their word and a year later, again we had leaks. This time when we called they were not very quick to get back to us, we questioned the warranty & were informed we were no longer under warranty, which was true but since we reported the issue while under warranty and expressed our concern at that time we felt both Aqua Pools and the manufacturer should have stood by their product. This is now year 3 with the garbage they installed as a "solar system" and we have so many leaks there is full flow coming down our spouts and we are having to replenish water ever few days. When we complained last year they said they had many other installs without any issues, that only further confirms that we received damaged/faulty product. I would like someone to get out here and make good on their sale. One other comment to note, we received the solar system basically at their cost because their sales person misquoted it and they willing agreed to honor the quote. I don't think we should have to trade our warranty or their responsibility to stand by a product they sold because of their own internal mistake. I feel taken advantage of after all of the business we given them!!!Desired Settlement: I want a system that works. Unfortunately, since neither Aqua Pools nor the manufacturer have stood by their product I no longer feel either are trustworthy. I want a cash refund so I can go to a reputable dealer and get a quality system.

Business

Response:

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Business

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