Aqua Products

I have contacted [redacted] and offered her a product upgrade and change in her warranty or the refund if she preferredShe elected to accept the product upgrade and warrantyour order number to her is [redacted] 9/24/

The customers issue was resolved and I sent him the following response: [redacted] , my name is Steve [redacted] I work at Aqua ProductsI received your complaint today from the Revdex.com Revdex.com ( [redacted] ), concerning one of our independent service centers Aquatic DistributorsFirst please let me apologize for any inconvenience this may have causedWe try hard to provide quality products and if there is a problem we stand 100% behind or warrantyNote: We are currently evaluating our Service partnerships and this information is helpful to usI understand from Aquatic Distributor that your unit was indeed fixed and sent back to youI a) want to make sure that that is true and b) check in to see if all is okay nowIf not, please feel free to reach out to me, as I will personally look into this, and if everything is okay now I would appreciate you letting the Revdex.com know that complaint # [redacted] , is now resolvedThanks again for your understanding, Steve