Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if the business follows through on its promisesWe would like the complaint to remain open until all problems are fixed and our equipment is in working order [redacted] ***, owner of Aqua Purification, contacted me in regards to this complaint with his proposal of fixing the situationHe said that he is willing to do anything necessary to pretreat our water supply to get it within the parameters needed in order for the reverse osmosis system to work properlyHe then plans on replacing any parts that need to be replaced in order for the systems to work properlyHe stated very clearly that he is willing to do this at his expense and that we would not be required to spend any more money to fix the problemHe also guaranteed me that he would offer a warranty on all the equipment including parts and labor for an agreed upon length of time after the issue at hand is resolvedApplied Membranes, manufacturer of the reverse osmosis, has stated previously that the reverse osmosis system can not function properly with our current water supply based on the last water analysis we had performed [redacted] has offered to do another water analysis to verify exactly what is in the waterAt this point, we are willing to allow Aqua Purification to retest the water and determine what needs to be ***e in order to pretreat the water and get it usable for the reverse osmosisIf the water is in fact able to be pretreated and brought to a usable state for the reverse osmosis system to work properly, and Aqua Purification is willing to install all the equipment needed to do so at their cost, we are willing to resolve this complaintHowever, if the proposed pretreatment process is going to cost us any additional money, then we would want the refund that we have already requestedWe can not afford to spend any more money on additional equipment or monthly maintenance [redacted] also apologized for telling me to shut up during our last conversationHe admitted that he believes that the problems we are experiencing with the equipment is in no way our faultHe explained that their company is on a learning curve with this type of reverse osmosis and that they are willing to do anything and everything possible to get our water to the point it needs to be using our existing equipment and adding pretreatment equipment as needed at their expenseAs long as [redacted] keeps his word and promises, we will be satisfied with this resolutionWe would like for this complaint to be left open until the issue has been completely resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if the business follows through on its promisesWe would like the complaint to remain open until all problems are fixed and our equipment is in working order [redacted] ***, owner of Aqua Purification, contacted me in regards to this complaint with his proposal of fixing the situationHe said that he is willing to do anything necessary to pretreat our water supply to get it within the parameters needed in order for the reverse osmosis system to work properlyHe then plans on replacing any parts that need to be replaced in order for the systems to work properlyHe stated very clearly that he is willing to do this at his expense and that we would not be required to spend any more money to fix the problemHe also guaranteed me that he would offer a warranty on all the equipment including parts and labor for an agreed upon length of time after the issue at hand is resolvedApplied Membranes, manufacturer of the reverse osmosis, has stated previously that the reverse osmosis system can not function properly with our current water supply based on the last water analysis we had performed [redacted] has offered to do another water analysis to verify exactly what is in the waterAt this point, we are willing to allow Aqua Purification to retest the water and determine what needs to be ***e in order to pretreat the water and get it usable for the reverse osmosisIf the water is in fact able to be pretreated and brought to a usable state for the reverse osmosis system to work properly, and Aqua Purification is willing to install all the equipment needed to do so at their cost, we are willing to resolve this complaintHowever, if the proposed pretreatment process is going to cost us any additional money, then we would want the refund that we have already requestedWe can not afford to spend any more money on additional equipment or monthly maintenance [redacted] also apologized for telling me to shut up during our last conversationHe admitted that he believes that the problems we are experiencing with the equipment is in no way our faultHe explained that their company is on a learning curve with this type of reverse osmosis and that they are willing to do anything and everything possible to get our water to the point it needs to be using our existing equipment and adding pretreatment equipment as needed at their expenseAs long as [redacted] keeps his word and promises, we will be satisfied with this resolutionWe would like for this complaint to be left open until the issue has been completely resolved Regards, [redacted]