Complaint: [redacted] I am rejecting this response because: They are not being truthfulFirst we did not buy the hot tub we put down a down payment so to say they paid a full commission based on a down payment as compared to a final sale is bad businessAs they mentioned in their reply [redacted] state has a day rescision period and I would love to see a copy of our contract that we were given stating suchSecondly they didn't store the hot tub we had a deposit on they sold it and we had to choose another hot tubAnd third they sold the hot tub therefore mitigating any potential damage to there business so why would we be responsible for any commission they paid their employees when Im sure they charged full price to the next customerThey are trying to get a bonanza at the expense of their customersIm in high end sales myself and to try to have anyone with a brain believe you pay an employee on a deal before you are paid cash in full or by a financing institution is insultingWe did ask for a little help from this company to fix our hot tub at a house we are listing on the market but we were listing days away and not only could they not be bothered to send a representative to do a min preview of what they would need to get my tub working but they said if they come by and don't have the parts which is likely it would take even longerThis company has multiple locations and they couldn't find a repair man to help us settle this issueTo get a good example of how well they take care of their customers just look at the ratings on their own site out of stars horribleWe have never cancelled or refused delivery of product so they have no basis to keep our money and definitely have no right to charge us for a bogus commission they say they paidBecause of their untruthfulness and lack of customer service I don't want to do business with this company and just want our money back so we can go our own separate ways Sincerely, [redacted]
My Lead Stove Technician visually inspected your stove and read over the issues you were having with your stove Given the year, make, model he knew what would fix your stove The tech happened to have the parts on his van to fix your stove that day He asked your wife if she would approve the work to be done and she called you on the phone You have declined the work needed to fix your stove We would love to fix your stove but have to be given the go ahead to do the work
Complaint: [redacted] I am rejecting this response because: I have had many back and forth communications with Aqua Rec due to several complaints No information has ever been requested from me regarding this rebate I have no doubt the salesperson may have included it on the original invoice to try to alleviate some cost to me, but I was not made aware of it, and neither he, nor anyone else at aqua rec has ever contacted me via email, on the phone, or in writing requesting information regarding this rebateAnd in fact, to this date, I have no idea what information it is that I didn't provide The first and only notice I received was the letter from Dawn dated August 29th of and received by me on August 31st How many times, and by what method was I supposedly contacted? What information was supposedly requested of me that I did not provide? Perhaps I can write Aqua Rec an invoice for the materials they used that were mine to install my fireplace over months ago, and then say that I have been repeatedly trying to contact them My invoice for my materials, time, and inconvenience also come out to an even $ Sincerely, [redacted] ***
Revdex.com:I was contacted today by Rick from Aqua RecHe resolved the issue over the phone, since he was one person familiar with my purchase/installThis resolution in reference to complaint ID [redacted] is satisfactory to me.Sincerely, [redacted] ***
Good afternoon, the customer purchased a spa back in and we held a floor model spa they purchased for themWhen they purchased the contract had info on the day right to cancel and then we go one step further for all our sales and give them a second sheet that we had them sign regarding the day right to cancelBecause they did not cancel we paid commissions on the purchaseWe offered to work with them on the service on there existing spa about a month ago and they were fine until there house was closing and we did not have a service tech available right away Aqua Rec's Fireside Hearth N Home Operations / Installs [redacted] F [redacted] ***-***- [redacted] ***@aquarec.com
***, I have not received a call and or message that you had an issue with your pellet stove I will call you today to get this resolved Our phone number for service is 253-682- The last time we service your unit was in December The unit itself was fine but the maintenance of the unit is what was causing the issue Most issues are solved by going through the proper maintenance steps outlined in your manual See Notes from my technician below"Found hopper full of sawdust It was causing the auger to jam and not allowing pellets to dropped Cleaned and tested Runs great This is not a warranty related issues and normally billable We will waive fee this one time Next service fully billable." ThanksCaleb
Complaint: [redacted] I am rejecting this response because: They are not being truthfulFirst we did not buy the hot tub we put down a down payment so to say they paid a full commission based on a down payment as compared to a final sale is bad businessAs they mentioned in their reply [redacted] state has a day rescision period and I would love to see a copy of our contract that we were given stating suchSecondly they didn't store the hot tub we had a deposit on they sold it and we had to choose another hot tubAnd third they sold the hot tub therefore mitigating any potential damage to there business so why would we be responsible for any commission they paid their employees when Im sure they charged full price to the next customerThey are trying to get a bonanza at the expense of their customersIm in high end sales myself and to try to have anyone with a brain believe you pay an employee on a deal before you are paid cash in full or by a financing institution is insultingWe did ask for a little help from this company to fix our hot tub at a house we are listing on the market but we were listing days away and not only could they not be bothered to send a representative to do a min preview of what they would need to get my tub working but they said if they come by and don't have the parts which is likely it would take even longerThis company has multiple locations and they couldn't find a repair man to help us settle this issueTo get a good example of how well they take care of their customers just look at the ratings on their own site out of stars horribleWe have never cancelled or refused delivery of product so they have no basis to keep our money and definitely have no right to charge us for a bogus commission they say they paidBecause of their untruthfulness and lack of customer service I don't want to do business with this company and just want our money back so we can go our own separate ways Sincerely, [redacted]
My Lead Stove Technician visually inspected your stove and read over the issues you were having with your stove Given the year, make, model he knew what would fix your stove The tech happened to have the parts on his van to fix your stove that day He asked your wife if she would approve the work to be done and she called you on the phone You have declined the work needed to fix your stove We would love to fix your stove but have to be given the go ahead to do the work
Complaint: [redacted] I am rejecting this response because: I have had many back and forth communications with Aqua Rec due to several complaints No information has ever been requested from me regarding this rebate I have no doubt the salesperson may have included it on the original invoice to try to alleviate some cost to me, but I was not made aware of it, and neither he, nor anyone else at aqua rec has ever contacted me via email, on the phone, or in writing requesting information regarding this rebateAnd in fact, to this date, I have no idea what information it is that I didn't provide The first and only notice I received was the letter from Dawn dated August 29th of and received by me on August 31st How many times, and by what method was I supposedly contacted? What information was supposedly requested of me that I did not provide? Perhaps I can write Aqua Rec an invoice for the materials they used that were mine to install my fireplace over months ago, and then say that I have been repeatedly trying to contact them My invoice for my materials, time, and inconvenience also come out to an even $ Sincerely, [redacted] ***
This was refunded back to the consumer's credit card on February 13,
Revdex.com:I was contacted today by Rick from Aqua RecHe resolved the issue over the phone, since he was one person familiar with my purchase/installThis resolution in reference to complaint ID [redacted] is satisfactory to me.Sincerely, [redacted] ***
Good afternoon, the customer purchased a spa back in and we held a floor model spa they purchased for themWhen they purchased the contract had info on the day right to cancel and then we go one step further for all our sales and give them a second sheet that we had them sign regarding the day right to cancelBecause they did not cancel we paid commissions on the purchaseWe offered to work with them on the service on there existing spa about a month ago and they were fine until there house was closing and we did not have a service tech available right away Aqua Rec's Fireside Hearth N Home Operations / Installs [redacted] F [redacted] ***-***- [redacted] ***@aquarec.com
***, I have not received a call and or message that you had an issue with your pellet stove I will call you today to get this resolved Our phone number for service is 253-682- The last time we service your unit was in December The unit itself was fine but the maintenance of the unit is what was causing the issue Most issues are solved by going through the proper maintenance steps outlined in your manual See Notes from my technician below"Found hopper full of sawdust It was causing the auger to jam and not allowing pellets to dropped Cleaned and tested Runs great This is not a warranty related issues and normally billable We will waive fee this one time Next service fully billable." ThanksCaleb