Aqua-Tec Water Svc Inc.

Revdex.com spoke to business and the following was relayed: We loaned the individual, who is not our customer and we have no contract with, a $3,filter for her water which the water is pure afterIt has been a couple of weeks, the water should be fine nowI have always contacted this individual right
backWe have not ignored them and we have gone above and beyond to resolve the situation

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Our water is still not clear and has a bad odor. The water coming into the house is not clear and has shale pieces and debris in it. We are still removing shale from our hot water heater. The filter system has helped but it has not in any way resolved the matter. It has not fixed the problem. Our water is still worse now then it has ever been in the 10 years that I have lived there. We have spoken to other well companies about this matter and they have stated that the well pump needs to be pulled up to be inspected for damage. We also don't know if all the shale and debris have damaged our pressure tank and water heater as well. I again am asking for their insurance information to file a claim for any and all damage this has caused. Anything short of that, is not acceptable. If we do not receive their insurance information, we will seek further legal action.
Regards,
[redacted]