Aqua Tile & Marble

We stopped by customers house and measured againWe paid him back the differenceHe is satisfied Thanks

Aftercabinets delivered we received a call from this customerHe was saying thereare damages on cabinetsWe responded immediately and send a rep from ***Hechecked and agreed to change damaged cabinets (even he damaged with knife whilehe was cutting the cabinets cardboard packaging) without charge Then new cabinets arrived and he wanted tochange those cabinets tooSome cabinets changed three timesFinal cabinetdoors shipped on 6/ 18thHe came to our showroom and claim healready paid for granite which was not thruThen he said ok I will bring thedeposit tomorrowWe politely told him we believe that we will not be able to fulfillyour expectations for granite countertop, please find another fabricator foryour countertop.Here are thereplaced cabinets1...DB24-------------DRAWERBASE 24'' REPLACED NO CHARGE1...RW3618---------REFRIGERATORTOP CABINET REPLACED NO CHARGE1...BEC12R----------BASEEND CORNER CABINET REPLACED NO CHARGE1...DWEP36---------DECORATIVEEND PANEL REPLACED NO CHARGE1...BEC12R----------REPLACEDONE MORE TIME NO CHARGE1...B24.................BASEDOOR ORDERED , HE CALLED [redacted] AND CONFIRMED THAT DOOR WILL SHIPPING OUT06/18/20151...B30.................BASEDOOR OREDER , HE CALLED [redacted] AND CONFIRMED THAT DOOR WILL SHIPPING OUT06/18/20154...TF396------------ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE1---P4896-----------ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE1---LGCROWN4----ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE2---DWEP30--------ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE

We Hooked this customer with ManufacturerThey say they sent whatever he needsThanks

Complaint: [redacted] I am rejecting this response because: everything that they changed came back damaged multiple times and trying too turn it around so it's my fault is par for this company after reading comments they try to turn the blame on the customer that's what they do To follow up after a month of back and forth with them I'm still receiving wrong pieces I dropped off a door for a sink base and I got a a door for a 30" cabinet.I'm still owed other pieces and as far as replacing at no extra price I've paid in full and been without a kitchen for months because of the constant wrong orders or just forgetting to order everything on time the first time Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Job finished as promised

Complaint: [redacted]
I am rejecting this response because: the public should know this is a terrible company to do business with
Regards,
[redacted]

We stopped by customers house and measured again. We paid him back the difference. He is satisfied.
Thanks

Complaint: [redacted]
I am rejecting this response because:  everything that they changed came back damaged multiple times and trying too turn it around so it's my fault is par for this company after reading comments they try to turn the blame on the customer that's what they do.  To follow up after a month of back and forth with them I'm still receiving wrong pieces I dropped off a door for a sink base 36 and I got a a door for a 30" cabinet.I'm still owed other pieces and as far as replacing at no extra price I've paid in full and been without a kitchen for 2 months because of the constant wrong orders or just forgetting to order everything on time the first time 
Regards,
[redacted]

Aftercabinets delivered we received a call from this customer. He was saying thereare damages on cabinets. We responded immediately and send a rep from [redacted]. Hechecked and agreed to change damaged cabinets (even he damaged with knife whilehe was cutting the cabinets cardboard packaging) without...

charge.  Then new cabinets arrived and he wanted tochange those cabinets too. Some cabinets changed three times. Final cabinetdoors shipped on 6/ 18th. He came to our showroom and claim healready paid for granite which was not thru. Then he said ok I will bring thedeposit tomorrow. We politely told him we believe that we will not be able to fulfillyour expectations for granite countertop, please find another fabricator foryour countertop.Here are thereplaced cabinets1...DB24-------------DRAWERBASE 24'' REPLACED NO CHARGE1...RW3618---------REFRIGERATORTOP CABINET REPLACED NO CHARGE1...BEC12R----------BASEEND CORNER CABINET REPLACED NO CHARGE1...DWEP36---------DECORATIVEEND PANEL REPLACED NO CHARGE1...BEC12R----------REPLACEDONE MORE TIME NO CHARGE1...B24.................BASE24 DOOR ORDERED , HE CALLED [redacted] AND CONFIRMED THAT DOOR WILL SHIPPING OUT06/18/20151...B30.................BASE30 DOOR OREDER , HE CALLED [redacted] AND CONFIRMED THAT DOOR WILL SHIPPING OUT06/18/20154...TF396------------ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE1---P4896-----------ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE1---LGCROWN4----ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE2---DWEP30--------ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE

Aftercabinets delivered we received a call from this customer. He was saying thereare damages on cabinets. We responded immediately and send a rep from [redacted]. Hechecked and agreed to change damaged cabinets (even he damaged with knife whilehe was cutting the cabinets cardboard...

packaging) without charge.  Then new cabinets arrived and he wanted tochange those cabinets too. Some cabinets changed three times. Final cabinetdoors shipped on 6/ 18th. He came to our showroom and claim healready paid for granite which was not thru. Then he said ok I will bring thedeposit tomorrow. We politely told him we believe that we will not be able to fulfillyour expectations for granite countertop, please find another fabricator foryour countertop.Here are thereplaced cabinets1...DB24-------------DRAWERBASE 24'' REPLACED NO CHARGE1...RW3618---------REFRIGERATORTOP CABINET REPLACED NO CHARGE1...BEC12R----------BASEEND CORNER CABINET REPLACED NO CHARGE1...DWEP36---------DECORATIVEEND PANEL REPLACED NO CHARGE1...BEC12R----------REPLACEDONE MORE TIME NO CHARGE1...B24.................BASE24 DOOR ORDERED , HE CALLED [redacted] AND CONFIRMED THAT DOOR WILL SHIPPING OUT06/18/20151...B30.................BASE30 DOOR OREDER , HE CALLED [redacted] AND CONFIRMED THAT DOOR WILL SHIPPING OUT06/18/20154...TF396------------ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE1---P4896-----------ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE1---LGCROWN4----ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE2---DWEP30--------ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE

We Hooked this customer with Manufacturer. They say they sent whatever he needs. Thanks

Review: Aqua sold me cabinets when I got themI had to pay in full $6000.00 when I got them half were damaged I had too send them back they informed me there were not custom cabinets

And I told them I would not take damaged cabinets than they started ordering wrong pieces and holding back pieces as of today 6/16/15 they owe me 8ft. Of crown molding 2 doors 2 blank doors and they informed me they no longer want to do business with meDesired Settlement: Get my cabinet order finished and install my granite

Business

Response:

Aftercabinets delivered we received a call from this customer. He was saying thereare damages on cabinets. We responded immediately and send a rep from [redacted]. Hechecked and agreed to change damaged cabinets (even he damaged with knife whilehe was cutting the cabinets cardboard packaging) without charge. Then new cabinets arrived and he wanted tochange those cabinets too. Some cabinets changed three times. Final cabinetdoors shipped on 6/ 18th. He came to our showroom and claim healready paid for granite which was not thru. Then he said ok I will bring thedeposit tomorrow. We politely told him we believe that we will not be able to fulfillyour expectations for granite countertop, please find another fabricator foryour countertop.Here are thereplaced cabinets1...DB24-------------DRAWERBASE 24'' REPLACED NO CHARGE1...RW3618---------REFRIGERATORTOP CABINET REPLACED NO CHARGE1...BEC12R----------BASEEND CORNER CABINET REPLACED NO CHARGE1...DWEP36---------DECORATIVEEND PANEL REPLACED NO CHARGE1...BEC12R----------REPLACEDONE MORE TIME NO CHARGE1...B24.................BASE24 DOOR ORDERED , HE CALLED [redacted] AND CONFIRMED THAT DOOR WILL SHIPPING OUT06/18/20151...B30.................BASE30 DOOR OREDER , HE CALLED [redacted] AND CONFIRMED THAT DOOR WILL SHIPPING OUT06/18/20154...TF396------------ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE1---P4896-----------ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE1---LGCROWN4----ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE2---DWEP30--------ORDEREDEXTRA AFTER ORDER CONFIRMED NO CHARGE

Consumer

Response:

Review: [redacted]

I am rejecting this response because: everything that they changed came back damaged multiple times and trying too turn it around so it's my fault is par for this company after reading comments they try to turn the blame on the customer that's what they do. To follow up after a month of back and forth with them I'm still receiving wrong pieces I dropped off a door for a sink base 36 and I got a a door for a 30" cabinet.I'm still owed other pieces and as far as replacing at no extra price I've paid in full and been without a kitchen for 2 months because of the constant wrong orders or just forgetting to order everything on time the first time

Regards,

Business

Response:

We Hooked this customer with Manufacturer. They say they sent whatever he needs. Thanks

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the public should know this is a terrible company to do business with

Regards,

Review: On April 2,2014 I made a contract with Aqua tile for the installation of a granite kitchen counter top.The measurements take by a professional contractor friend of mine 20 square feet .The amount agree upon was $1150 I had to pay $575 the day the template was made and the rest on installation The following day aqua tile called me stating my measurement were wrong it was 28 feet square and not 20 feet(how can that be possible ?)and the price was up to $1,390 ($240 more)I complained about the difference but they refused settledSince I had given the deposit and taken apart my old counter topI had no other choice but to pay their amountI am asking for the fair refund of $240 that a was overchargedDesired Settlement: I am asking for the fair refund of $240 that I was overcharged

Business

Response:

We stopped by customers house and measured again. We paid him back the difference. He is satisfied.

Thanks

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was threatened by one of the employees at this establishment. They are aggressive men who run the place and one of the guys there started abusing me and threatening me when I called to ask them a question about the installation.Desired Settlement: They need to finish what we paid for and apologize for being abusive and threatening.

Business

Response:

Job finished as promised.