Aqua-Tots Swim Schools

Hi [redacted] , Thanks for sending this inI will reach out to her immediatelyI had been in contact with her in regards to getting [redacted] signed back upBut there must have been a miscommunication because I was waiting on her to get back to me in regards to exactly how many classes she remembered having I'm sorry this got to y'allLike I said, I will contact her right away and get everything situated Thanks for your help

Hi ***, Thanks for sending this inI will reach out to her immediatelyI had been in contact with her in regards to getting *** signed back upBut there must have been a miscommunication because I was waiting on her to get back to me in regards to exactly how many classes she
remembered having I'm sorry this got to y'allLike I said, I will contact her right away and get everything situated. Thanks for your help

Hi [redacted], 
 Thanks for sending this in. I will reach out to her immediately. I had been in contact with her in regards to getting [redacted] signed back up. But there must...

have been a miscommunication because I was waiting on her to get back to me in regards to exactly how many classes she remembered having.  
I'm sorry this got to y'all. Like I said, I will contact her right away and get everything situated. 
Thanks for your help.

Review: My son had to withdraw from the lessons after only attending 2 classes because of health reasons. I submitted the paperwork for the withdraw and was issued credits to use in the future. I was not given a deadline to use the credits. Unfortunately, my son had to have surgery last summer, so this summer, when I tried to sign him up using the credits, I was told he is no longer in the system because they got a new system and the information did not transfer. If memory serves me right, I had a $108 dollar credit which amounted to 13 lessons.Desired Settlement: I would either like my money back or to use the lessons and I am not getting a response from the manager.

Business

Response:

Hi [redacted],