Response to Revdex.com Complaint #11415611, Cl*** *** Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from MsG*** Freeway Funding, Incis no longer
the servicer of this contract, and we are not in possession of her vehicle, nor are we the legal owner. Both the original contract and the vehicle have been returned to her selling Dealer. Any further information should be obtained from: N*** *** Auto Plaza ###-###-####
This is to acknowledge your recent correspondence regarding a complaint filed by *** *** ***While it is our policy to attempt to resolve each and every complaint we receive, this particular case involves confidential financial information that cannot be disclosed to a third party due to
privacy laws
We are more than happy to supply you with the specifics involved in this matter if we are able to obtain a notarized authorization from Ms*** permitting us to release her account information to an unrelated third partyWe have an authorization form available specifically for this purpose and will forward it to Ms*** at her request
We are sorry that we are unable to be more specific at this time; however, I am sure you understand the constraints we face in a matter of this nature
Response to Revdex.com Complaint #11670468, Jose Cortez Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from J[redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11911257, and find that this resolution is satisfactory to me.
Regards,
D[redacted]
Complaint filed by L[redacted] (ID #12723653) Please note that we are unable to respond to any complaint regarding, or even acknowledging the existence of a account. We are unable to release any details regarding any personal financial information without written authorization from the...
account holder allowing us to provide the information to a third party, and a hold harmless for the results to appear on a public website.
Complaint filed by C[redacted] (ID #12810710) Please note that we are unable to respond to any complaint regarding, or even acknowledging the existence of an account. We are unable to release any details regarding any personal financial information without written authorization from the...
account holder allowing us to provide the information to a third party, and a hold harmless for the results to appear on a public website.
Response to Revdex.com Complaint From D[redacted] Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from Ms. [redacted].
Complaint filed by Eunique Washington (ID #12784127) Please note that we are unable to respond to any complaint regarding, or even acknowledging the existence of an account. We are unable to release any details regarding any personal financial information without written authorization from the...
account holder allowing us to provide the information to a third party, and a hold harmless for the results to appear on a public website.
Customer continues to have his wife (an unrelated 3rd party to the contract) call in on his behalf. We have asked that written authorization be provided so that we may speak to her; however, it has still not been provided.
Customer called in on 4/11/2016 at 1:10 pm and was advised that we are...
unable to accept any further checks due to prior return issues. Customer was rude and asked for a supervisory response. The file was put under review on 4/11/2016 at 1:12 pm. A phone follow-up and an email response were sent to the customer on 4/12 at 2:41 pm advising him on the process for making his payment via MoneyGram.
No late fee has ever been recorded on this account. The customer has many payment options including money order, Pay-Near-Me, MoneyGram, or a bank check (certified funds). The email response to the customer is shown below:
From: V[redacted]
Sent: Tuesday, April 12, 2016 2:41 PM
To: v[redacted]@gmail.com
Subject:
A[redacted],
This is the MoneyGram info you would need to make your payment.
Account number: 117-021824
Receiving code: 13929
Thanks,
Valentin Rivera
Freeway Funding, Inc.
PO Box 299, Camarillo , CA 93011
phone: ###-###-#### Ex: 270 fax: ###-###-####
www.freewayfunding.com [email protected]
--------Update 4/21/15-------------------------
Subsequently spoke to customer and explained that we would again accept his e-checks. Explained that if any future checks are returned an NSF fee will apply to the account and check acceptance will be suspended permanently.
Response to Revdex.com Complaint #11415611, Cl*** *** Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from MsG*** Freeway Funding, Incis no longer
the servicer of this contract, and we are not in possession of her vehicle, nor are we the legal owner. Both the original contract and the vehicle have been returned to her selling Dealer. Any further information should be obtained from: N*** *** Auto Plaza ###-###-####
This is to acknowledge your recent correspondence regarding a complaint filed by *** *** ***While it is our policy to attempt to resolve each and every complaint we receive, this particular case involves confidential financial information that cannot be disclosed to a third party due to
privacy laws
We are more than happy to supply you with the specifics involved in this matter if we are able to obtain a notarized authorization from Ms*** permitting us to release her account information to an unrelated third partyWe have an authorization form available specifically for this purpose and will forward it to Ms*** at her request
We are sorry that we are unable to be more specific at this time; however, I am sure you understand the constraints we face in a matter of this nature
Response to Revdex.com Complaint #11670468, Jose Cortez Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from J[redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11911257, and find that this resolution is satisfactory to me.
Regards,
D[redacted]
Complaint filed by L[redacted] (ID #12723653) Please note that we are unable to respond to any complaint regarding, or even acknowledging the existence of a account. We are unable to release any details regarding any personal financial information without written authorization from the...
account holder allowing us to provide the information to a third party, and a hold harmless for the results to appear on a public website.
Complaint filed by C[redacted] (ID #12810710) Please note that we are unable to respond to any complaint regarding, or even acknowledging the existence of an account. We are unable to release any details regarding any personal financial information without written authorization from the...
account holder allowing us to provide the information to a third party, and a hold harmless for the results to appear on a public website.
Response to Revdex.com Complaint From D[redacted] Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from Ms. [redacted].
Please reply that you have received this document.
Complaint filed by Eunique Washington (ID #12784127) Please note that we are unable to respond to any complaint regarding, or even acknowledging the existence of an account. We are unable to release any details regarding any personal financial information without written authorization from the...
account holder allowing us to provide the information to a third party, and a hold harmless for the results to appear on a public website.
Customer continues to have his wife (an unrelated 3rd party to the contract) call in on his behalf. We have asked that written authorization be provided so that we may speak to her; however, it has still not been provided.
Customer called in on 4/11/2016 at 1:10 pm and was advised that we are...
unable to accept any further checks due to prior return issues. Customer was rude and asked for a supervisory response. The file was put under review on 4/11/2016 at 1:12 pm. A phone follow-up and an email response were sent to the customer on 4/12 at 2:41 pm advising him on the process for making his payment via MoneyGram.
No late fee has ever been recorded on this account. The customer has many payment options including money order, Pay-Near-Me, MoneyGram, or a bank check (certified funds). The email response to the customer is shown below:
From: V[redacted]
Sent: Tuesday, April 12, 2016 2:41 PM
To: v[redacted]@gmail.com
Subject:
A[redacted],
This is the MoneyGram info you would need to make your payment.
Account number: 117-021824
Receiving code: 13929
Thanks,
Valentin Rivera
Freeway Funding, Inc.
PO Box 299, Camarillo , CA 93011
phone: ###-###-#### Ex: 270 fax: ###-###-####
www.freewayfunding.com
[email protected]
--------Update 4/21/15-------------------------
Subsequently spoke to customer and explained that we would again accept his e-checks. Explained that if any future checks are returned an NSF fee will apply to the account and check acceptance will be suspended permanently.