Customer continues to have his wife (an unrelated 3rd party to the contract) call in on his behalfWe have asked that written authorization be provided so that we may speak to her; however, it has still not been provided Customer called in on 4/11/at 1:pm and was advised that we are unable to accept any further checks due to prior return issuesCustomer was rude and asked for a supervisory responseThe file was put under review on 4/11/at 1:pmA phone folland an email response were sent to the customer on 4/at 2:pm advising him on the process for making his payment via MoneyGram No late fee has ever been recorded on this accountThe customer has many payment options including money order, Pay-Near-Me, MoneyGram, or a bank check (certified funds)The email response to the customer is shown below: From: V [redacted] Sent: Tuesday, April 12, 2:PM To: v [redacted] @gmail.com Subject: A [redacted] , This is the MoneyGram info you would need to make your payment Account number: 117- Receiving code: Thanks, Valentin Rivera Freeway Funding, Inc PO Box 299, Camarillo , CA phone: ###-###-#### Ex: fax: ###-###-#### www.freewayfunding.com [email protected] --------Update 4/21/15------------------------- Subsequently spoke to customer and explained that we would again accept his e-checksExplained that if any future checks are returned an NSF fee will apply to the account and check acceptance will be suspended permanently
Response to Revdex.com Complaint From D [redacted] * [redacted] Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from Ms***
Complaint filed by L [redacted] (ID #12723653) Please note that we are unable to respond to any complaint regarding, or even acknowledging the existence of a account We are unable to release any details regarding any personal financial information without written authorization from the account holder allowing us to provide the information to a third party, and a hold harmless for the results to appear on a public website
Complaint filed by C [redacted] (ID #12810710) Please note that we are unable to respond to any complaint regarding, or even acknowledging the existence of an account We are unable to release any details regarding any personal financial information without written authorization from the account holder allowing us to provide the information to a third party, and a hold harmless for the results to appear on a public website
Complaint filed by Eunique Washington (ID #12784127) Please note that we are unable to respond to any complaint regarding, or even acknowledging the existence of an account We are unable to release any details regarding any personal financial information without written authorization from the account holder allowing us to provide the information to a third party, and a hold harmless for the results to appear on a public website
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11911257, and find that this resolution is satisfactory to me. Regards, D [redacted] ***
Customer continues to have his wife (an unrelated 3rd party to the contract) call in on his behalfWe have asked that written authorization be provided so that we may speak to her; however, it has still not been provided Customer called in on 4/11/at 1:pm and was advised that we are unable to accept any further checks due to prior return issuesCustomer was rude and asked for a supervisory responseThe file was put under review on 4/11/at 1:pmA phone folland an email response were sent to the customer on 4/at 2:pm advising him on the process for making his payment via MoneyGram No late fee has ever been recorded on this accountThe customer has many payment options including money order, Pay-Near-Me, MoneyGram, or a bank check (certified funds)The email response to the customer is shown below: From: V [redacted] Sent: Tuesday, April 12, 2:PM To: v [redacted] @gmail.com Subject: A [redacted] , This is the MoneyGram info you would need to make your payment Account number: 117- Receiving code: Thanks, Valentin Rivera Freeway Funding, Inc PO Box 299, Camarillo , CA phone: ###-###-#### Ex: fax: ###-###-#### www.freewayfunding.com [email protected] --------Update 4/21/15------------------------- Subsequently spoke to customer and explained that we would again accept his e-checksExplained that if any future checks are returned an NSF fee will apply to the account and check acceptance will be suspended permanently
Response to Revdex.com Complaint From D [redacted] * [redacted] Unfortunately, due to privacy issues regarding financial transactions we are unable to provide a third party with any specific account information without written authorization from Ms***
Complaint filed by L [redacted] (ID #12723653) Please note that we are unable to respond to any complaint regarding, or even acknowledging the existence of a account We are unable to release any details regarding any personal financial information without written authorization from the account holder allowing us to provide the information to a third party, and a hold harmless for the results to appear on a public website
Complaint filed by C [redacted] (ID #12810710) Please note that we are unable to respond to any complaint regarding, or even acknowledging the existence of an account We are unable to release any details regarding any personal financial information without written authorization from the account holder allowing us to provide the information to a third party, and a hold harmless for the results to appear on a public website
Complaint filed by Eunique Washington (ID #12784127) Please note that we are unable to respond to any complaint regarding, or even acknowledging the existence of an account We are unable to release any details regarding any personal financial information without written authorization from the account holder allowing us to provide the information to a third party, and a hold harmless for the results to appear on a public website
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11911257, and find that this resolution is satisfactory to me. Regards, D [redacted] ***
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