Mark (the owner) is rude and hateful! When we inquired with him to clean our pool we made it clear that our pool had a vinyl liner and he said that was fine and said that they would just do chemicals because liners are delicateIn August our liner was ripped in spots by them and we repaired it without mentioning anything because mistakes happen (300$)It was recently ripped again and 1/of our pool water drained out so on top of having another 300$ water bill to fill the pool constantly we have to have to have it fixed againI contacted mark and he literally yelled at me saying he didn't know that we had a vinyl pool and if he knew he would of never had us as customers and called me a liar and said to take him to court and he would not pay for any of itOn top of all this the company doesn't consistently keep our pool clear and will randomly skip weekly visitsDo not use this compay!!
Randy Bis an amazing tech!! My pump was down for over months and it NEVER turned green! He is the tech to have! Thank you Aqua Wizard and especially Randy B.!
Verbally told owner I wanted no salt cell service yet was charged The work wasn't done and the tech said I still had a dirty salt cell
Poor organization and ownership, lacking tact and professionalism all around Literally got called a "*** ***" by the owner Mark and hung up on over a billing dispute to which they were in error Mark had asked over the phone if I needed my salt cell cleaned, I denied assistance two weeks ago They supposedly sent someone out anyway without my permission a week later and tried to charge me for it, claiming it to be clean and functional (they couldn't even tell me when the person came to do it & my gate was locked) Then the next visit this week their tech said my salt cell was dirty I tried to remedy their billing error and Mark as well as his wife Sarah (accountant) were both very crass and hard headed In reality they owe me two services that I've already paid for but refuse to even use those due to mistrust of the owner's business pra
Mark (the owner) is rude and hateful! When we inquired with him to clean our pool we made it clear that our pool had a vinyl liner and he said that was fine and said that they would just do chemicals because liners are delicateIn August our liner was ripped in spots by them and we repaired it without mentioning anything because mistakes happen (300$)It was recently ripped again and 1/of our pool water drained out so on top of having another 300$ water bill to fill the pool constantly we have to have to have it fixed againI contacted mark and he literally yelled at me saying he didn't know that we had a vinyl pool and if he knew he would of never had us as customers and called me a liar and said to take him to court and he would not pay for any of itOn top of all this the company doesn't consistently keep our pool clear and will randomly skip weekly visitsDo not use this compay!!
Randy Bis an amazing tech!! My pump was down for over months and it NEVER turned green! He is the tech to have! Thank you Aqua Wizard and especially Randy B.!
Verbally told owner I wanted no salt cell service yet was charged The work wasn't done and the tech said I still had a dirty salt cell
Poor organization and ownership, lacking tact and professionalism all around Literally got called a "*** ***" by the owner Mark and hung up on over a billing dispute to which they were in error Mark had asked over the phone if I needed my salt cell cleaned, I denied assistance two weeks ago They supposedly sent someone out anyway without my permission a week later and tried to charge me for it, claiming it to be clean and functional (they couldn't even tell me when the person came to do it & my gate was locked) Then the next visit this week their tech said my salt cell was dirty I tried to remedy their billing error and Mark as well as his wife Sarah (accountant) were both very crass and hard headed In reality they owe me two services that I've already paid for but refuse to even use those due to mistrust of the owner's business pra