Aquacade Swimming Pools, Inc. Reviews (1)
Aquacade Swimming Pools, Inc. Rating
Description: SWIMMING POOL CONTRACTORS, DEALERS, DESIGN
Address: 200 Levittown Parkway, Hicksville, New York, United States, 11801
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Review: Website and salesman stated pool liner comes with a 25 year warranty when I called my liner was 13 years old and they stated no warranty available.Desired Settlement: Change the liner
Business
Response:
Please be advised that we installed a pool for this owner over 13 years ago assuming what the owner says is true. We build only quality pools and absolutely honor our warranties. We have not serviced this pool for over 10 years and do not know the circumstances that damaged the liner. Here is a copy of our warranty that is given to our clients. We do not warranty any pool liners after 3 years. After 3 years the warranty is prorated and warrantied by the manufacturer. The owner needs to follow the warranty instructions provided by the manufacturer.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The three year warranty was never told to me as a matter of fact they told me its a 25 year warranty on all liners. I am attaching even a copy of the front page of there website that states the liners are warrantied for 25 years.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
In reference to [redacted]’s liner I was able to track down the liner from the liner manufacturer. The pool was actually built in 2001 so the liner is actually 15 years old. If [redacted] wants to open a warranty claim he can call [redacted] (the company that built the liner and used to be call [redacted]) he can do so. There probably is not much left on the warranty because it is prorated and it is 15 years old. As I stated in my last email the owner must adhere to the warranty instructions provided by the liner manufacturer. The liner was made 5/**/01 and the invoice number is [redacted]. Have him call ###-###-#### and give them this information and they will take it from there.I previously sent to you our dealer liner warranty to the customer and that document along with the liner warranty from the liner manufacturer was given to the owner at the time the pool was installed.Good LuckKind Regards,[redacted]