AquaClear Solutions Pool Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The following are dates and times of conversations with ***, after he took my pool motor apart and asked me for the money upfront Invoice Pre Paid August 9th, Promise date for completion, August 15, (see receipt) FRI AUG 9:AM from me to [redacted] FWD: JUST A THOUGHT ..WHEN YOU ARE AT HOUSE AND COMPLETE MOTOR PLEASE CLEAN POOL IT’S TURNING MILKY THU AUG 2:PM FROM *** (HE DOES NOT SHOW UP) FWD: I’M RUNNING HOURS BEHIND, I WILL GET THERE FIRST THING IN MORNING (8-15) THROW SOME CHOCOLATE IN THERE FRI AUG 11:AM from me to [redacted] FWD: JUST A QUESTION ..WHEN WILL YOU INSTALL NEW MOTOR AND CLEAN POOL? TUE AUG 12:PM FROM *** (HE DOES NOT SHOW UP) FWD: I WAS ON MY WAY OUT UNTIL I WAS HIT WITH A LARGE STORM WILL HAVE TO RESCHEDULE WED AUG 5:PM from me to [redacted] FWD: HEY ***, ARE YOU COMING TOMORROW – POOL NEEDS MAJOR SERVICE, VACUUM, CLEANING, CHEMICALS AND PUMP INSTALL COMPLETED, JUST CHECKING IN WED AUG 5:PM from me to [redacted] (telling him I will complete install myself, I can’t wait any longer) FWD: OK, I WILL WORK ON MOTOR TOMORROW MYSELF ( [redacted] ) WED AUG 5:PM FROM [redacted] FWD: PLEASE DO NOT, THANK YOU [redacted] WED AUG 5:PM from me to [redacted] FWD: DUDE, REALLY IT’S BEEN OFF FOR A WEEK AND A HALF WED AUG 5:PM FROM [redacted] (HE DOES NOT SHOW UP) I HAVE POOLS TOMORROW AND I WILL TRY AND WORK YOU INTHAT IS THE BEST I CAN DO, [redacted] WED AUG 6:PM from me to [redacted] FWD: THEN YOU SHOULD NOT HAVE TAKEN MY MOTOR APART WED AUG 6:PM from me to [redacted] FWD: SIR, WE WILL NEED TO ADJUST MY PAYMENT, SINCE I HAVE ALREADY PAID YOU FRI AUG 11:AM FROM [redacted] (STILL NOT INSTALLED) FWD: I CAME BY EARLY THIS MORNING TO FINISH UP AND IT WAS RAININGWILL HAVE TO COME BACK FRI AUG 4:PM from me to [redacted] FWD: HEY ***, ARE YOU COMING TOMORROW? (HE DOESN’T ANSWER ME) FRI AUG 6:PM from me to [redacted] FWD: SORRY SO LATE, HEY ***, ARE YOU COMING TOMORROW? (8-23) FRI AUG 9:PM FROM [redacted] FWD: YES (8-23) (HE WILL NOT SHOW UP) Saturday August 23rd of course once again [redacted] is a NO SHOW NO CALL, NO TEXT ..by this time I have given up on him I have called another company to come and complete install of motor and finally get the pool cleaned, vacuumed and have chemicals added since it is now turning green When I call my credit card company (8-since again he is a no show) to protest my charges (since I have pre paid Aqua Clear for services he promised to complete by 8-see receipt) I will find out [redacted] has overcharged meI will also find out that without my acknowledgement and my permission [redacted] changed the invoice price and charged my credit card more money than agreed On Sunday AUG 24th out of nowhere, neither call nor text [redacted] showed up to complete the installWhen complete [redacted] wanted additional funds, he stated it was for his labor for finishing the install .the same install he had been paid for and never showed up to complete, it is not my fault he never came back to house after he took my money, he told me he knew what to do and will get me.then left WHAT! This guy is something else We will now need to agree to an amount that is fair to all parties but [redacted] refuses to work with me (no surprise here) I can pay him for the filters and he can take his motor back this is up to Mr [redacted] but I refuse to pay twice for one install EXAMPLE: He wanted to charge me $for a whipit that costs $at [redacted] WHAT! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Mr [redacted] 's response is primarily fabricated and his attempt to deflect this situation inaccurately onto another unrelated company shows his company's inability to provide accurate customer and pool serviceI am an unmarried person and should be correctly addressed as Ms*** There is no "Mr***" or " [redacted] ***" and Mr [redacted] had no authorization to use my debit card in December Upon his initial visit to my home he was introduced to my friend, MrWilliams, and was provided MrWilliams contact information as secondary contact for myselfMrWilliams had no authorization to use my debit card as Mr [redacted] incorrectly states, and he therefore acted fraudulently in not obtaining the cardholder's authorization prior to processing a charge In addition, MrWilliams never provided Mr [redacted] my payment information nor did he consent to processing a payment in December His response also fails to address my outstanding issues To date, I have not received a bill as requestedI continue to own my home, and although I did change my telephone number in October 2014, Mr [redacted] had my address, email, and secondary contact information which was not used in any attempt to contact me regarding payment, balance, or additional "shock"Please provide an itemized bill for the alleged balance owed, and provide a copy of all authorizations for payments processed using my debit card In addition, Mr [redacted] 's response arises the following questions, again, which remain unanswered Please provide an explanation for the following: If additional chemicals were needed beginning in July 2014, why was this not brought to my attention and why was I not billed for this until I requested to cancel service? If a debit card was "presumed" to be the preferred monthly payment method, why was an authorization for this not collected (as required for recurring debit/credit transactions), and why was the card not used to charge the monthly payments and how did a balance incur? Please explain why you continued to service my pool if an outstanding balance for additional chemicals was carried for months before any mention of this occurred, and the one and only bill received did not mention this? Please also confirm that my debit card number and all information was securely destroyed and is no longer maintained or will be used by the company, Mr [redacted] , or anyone affiliated or employed with AquaClear If a bill is not promptly sent as requested by email to [redacted] , with explanations to my outstanding questions, I will consider this matter closed without payment I will however continue legal action until Mr [redacted] confirms he no longer possesses or stores my debit card information without my authorization Regards, [redacted] ***

Dear Alexandria: Mr [redacted] has been a customer of AquaClear Solutions Pool & Spa Service, LLCfor the past two years and have gotten to know one another on a personal level along with his familyNot at any point, has their been any dispute of any kindWe are beside ourselves with the action Mr [redacted] has taken against our company If AquaClear Solutions missed a full month in June of 2013, WHY did Mr [redacted] wait until November of to say anything?? That is a serious issue and should of been addressed right awayIn no way, have we missed Mr [redacted] pool or any of our customers pool for a full monthIf AquaClear Solutions Pool & Spa Service, LLCdid such a thing, we would be out of businessIf we missed Mr [redacted] pool for a full month as he claims, his pool would of been a swamp "It's summertime at this point" and no one would be able to swim in itWhen AquaClear Solutions Pool & Spa Service, LLCarrived to his home, we encountered his sister, niece and nephew swimming in the pool, as his brother in-law was on the patioI had a nice conversation with them both for over a 1/hourBut Mr [redacted] statement indicated "Water was unsafe to swim"Apparently, Mr [redacted] is not telling the truth or his experts gave informationAquaClear Solutions Pool & Spa Service, LLCleaves a courtesy slip behind, we do not need or have to leave oneWe noticed that the slips where not being picked up, so we stopped leaving themAquaClear Solutions sends out a page letter via email to all of our customers called "FREQUENTLY ASKED QUESTIONS" it talks about our service and what if we miss your service day plus pricesOur invoices for monthly service that go out to our customers via email on a monthly basis, also indicates "All other chemicals are an extra charge" since day one of starting our business Mr [redacted] has never complained about our billingIn 2013, we had a problem with our computer system and all customer where notified via emailStill to this day, our customers are notified that we are playing catch up with invoicingIn no way, do we bully our customers, if a customer does not pay, we charge a late fee and will take the next step for collectionJust as any other honest companyAquaClear Solutions Pool & Spa Service, LLCstrives to treat every pool as if it was our own If further information is needed, please do not hesitate to contact usWe will provide, Invoices and a copy of our Frequently Asked QuestionsThank you for your time in this matter Sincerely, AquaClear Solutions Pool & Spa Service, LLC [redacted] [redacted]

To Whom it may concern, This job was completed with a professional install by AquaClear Solutions Pool & Spa Service, LLCon August 24, Again, there are several inconsistencies to Ms [redacted] reply, the month of August had several weeks of monsoons, in turn delayed installationAquaClear Solutions Pool & Spa Service, LLChas several regular customers on a weekly basis and due to the monsoons, all customers had to be moved on the schedule including Ms [redacted] As mentioned before, AquaClear Solutions Pool & Spa Service, LLCdoes not match internet prices Please see attached signed invoice by Ms [redacted] on August 15, AquaClear Solutions Pool & Spa Service, LLCis willing to deduct $from outstanding invoice dated August 24, for credit card fee that Ms [redacted] was notified about prior to the charges on her [redacted] Card on August 14, Also, AquaClear Solutions Pool Service, LLCis willing to adjust August 24, invoice, balance was $and new balance is $ Sincerely, AquaClear Solutions Pool & Spa Service, LLC

In reference to complaint ID# [redacted] , in the months of service on [redacted] pool, not once did we hear of any complaintsBut now, there's an outstanding amount due, [redacted] is complainingAs you can see from their text messages, they are praising us and offering to spread the word of how good we are to other people.AquaClear Solution & Spa Service, LLChas enclosed invoices for outstanding balance due, copies of pool slips that are left behind to every customer and copies of text messages from Mrand Mrs***Invoices were emailed to the customer.Please review all text messages from [redacted] and***.Text from [redacted] @ 3:06pmintroducing [redacted] as her husband and offering a credit card.Text from [redacted] @ 2:49pm getting back to me after several weeksThey had moved out of there home.Text from [redacted] @ 11:11am letting me know to stop pool service after December.Text from [redacted] @ 1:35pm will send out payment, offering AquaClear Solutions as an option to their new tenants and offering to spread the word around about our good service and thanking meAquaClear Solutions received a phone call on from a representative of [redacted] [redacted] has been referring Aqua Clear Solutions out of their store for the past years and has never received a complaint on AquaClear Solutions [redacted] had called into the store with a complaint slandering AquaClear Solutions.At this time, AquaClear Solutions is waiting on a letter from the representatives of [redacted] and [redacted] .Please see AquaClear Solutions first response for any more details.Sincerely, AquaClear Solutions Pool & Spa Service, LLC

To whom it may concern,July 2014 AquaClear Solutions was hired by Mr. & Mrs. [redacted] to maintain their swimming pool and do repairs. At this time AquaClear Solutions had inspected the pool and equipment and met with the [redacted] and went over the findings. One of the items was Black Algae in the... pool. This was pointed out to Mr. [redacted] and explained how to control it. 1) Take a chlorine tab and scrub the areas by homeowner. "Not done" 2) We would need to raise the chlorine level with shock in order to control it. Mr. [redacted] said "Do what you need to do" Shock was applied to the pool on 7.17.14, 7.25.14, 8.28.14, 9.25.14 and 10.3.14. AquaClear Solutions leaves behide a yellow copy of our "Pool Service Slip" after each service to every customer. It explains exactly what was done to their pool. AquaClear Solutions Pool & Spa Service, LLC. had maintained Mr. & Mrs. [redacted] pool as outlined in our "Frequently Asked Questions" all customers are given this document. In November, Mr. & Mrs. [redacted] had moved out of their home and did not notify AquaClear Solutions. We tried contacting Mrs. [redacted] with the phone number that was provided to us 602.696.2562 and come to find out the number was disconnected. After leaving a note at the front door, AquaClear Solutions was finally contacted by Mr. [redacted] via text December 9, 2014 @ 2:49 pm. We have been in complete communication with Mr. [redacted] via text the whole month of December regarding service on their pool and payment. AquaClear Solutions does not make up or create bogus charges in anyway. AquaClear Solutions DID NOT do anything fraudulent or unethical. We were give a credit card by Mr. [redacted] and were under the impression this was how they wanted to pay for services rendered. We are not the first pool company that Mr. & Mrs. [redacted] has not paid. I had spoke with their previous pool service " [redacted] ". Total due is $309.84 for November and December service and $109.84 for 18lbs of shock. As Mrs. [redacted] mentioned receiving our invoice via email, it states on the invoice that a $25.00 late fee will apply if payment is not received by the 15th of each month.If payment of $309.84 is not received within 7 days, AquaClear Solutions will turn the account over for collections and all late fees will apply. AquaClear Solutions will print out all text messages between [redacted] & [redacted] and make copies of all supporting documentation. Sincerely,AquaClear Solutions Pool & Spa Service, LLC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have NOT received any response from the business.
Regards,
*** ***

Please see AquaClear Solutions Pool & Spa Service, LLC first response dated February 25, @ 10:09pmIf our service was being questioned, why did Mr *** wait all this time to bring it up?? Because he has a unpaid invoice and is working every angle to avoid having to pay his outstanding invoice? AquaClear Solutions Pool & Spa Service, LLCwishes to not get into a back and forth battle over this
AquaClear Solutions Pool & Spa Service, LLCwould like to resolve this outstanding issueWe offer to remove the late fees of $if the balance of $is paid in fullAquaClear Solutions Pool & Spa Service, LLChas made the same offer to Mr *** via email on March 2, @ 9:29pmWe also have several corresonding texts with Mr *** as well and one notifying him starting January 1, 2014, we are implementing late fees to all of our customers for outstanding invoicesThis has also been added to our "FREQUENTLY ASKED QUESTIONS".
If further information is needed, please do not hesitate to contact us
Thank you for your time in this matter
Sincerely,
AquaClear Solutions Pool & Spa Service, LLC

This company was referred to us by *** poolWe woke to our sand filter cracked and needed a replacement filterBeing a long weekend, we went to Leslie's to see what our options wereWe decided on which filter to replace withWe were offered different installer servicesAquaClear Solutions was able to come out the next day and the quoted price was the same as the other two service solutions which were unavailable until later in the weekWith guests coming out of town we were more than happy to go with AquaClearWe were told they would pick up the parts from the store and be by early in the morning to beat the heat and get the job done
I waited starting 5AM - nobody showedWe called and texted multiple times and received a message after noon that he was 'in church' and would call shortlyNo call cameWe called Leslie's - they said they would call on our behalf - and told us they spoke with him a few times and he would be by the very next morning
Nobody showedWe finally got hold of Chase, we were informed that he did not speak to the store at all - the store says that is untrueHe informed us he would be by the next morning by That would be Tue - which we had other available choices for Tue - we considered calling off the entire install but since he had the parts, we were uncomfortable with calling off the job wondering what would happen to the $filter we had bought from Leslie's in his possession
He showed on Tue, close to 10AM - did the install and the installation was exceptionally higher than the quote
We will not use this service ever again - nor will we be returning to Leslie's PoolI strongly recommended that they do not refer this service again - I was informed this wasn't the first problem they had encountered with AquaClear - they should have stopped referring after the first complaint

AquaClear Solutions Pool & Spa Service, LLCHas reviewed the complaint from Ms*** and have noticed many inconsistencies and we do not want to waste everyone’s time and will just get to the root of the complaint (pricing). Ms*** has called AquaClear Solutions Pool &
Spa Service, LLC“A rip off artist”As explained to Ms*** and all of our customers, AquaClear Solutions Pool & Spa Service, LLCdoes not match internet prices AquaClear Solutions Pool & Spa Service, LLCis in complete communication with our customers and notify them of everything that is taking place during the contracted job. Ms*** signed an invoice and gave us her credit card info *** xxxx-xxxx-xxxx-*** on August 14, Please see attached copy of signed invoiceAquaClear Solutions Pool & Spa Service, LLCunderstands this complaint was filed on August 25, AquaClear Solutions Pool and Spa Service, LLChas also done several hours of work at no charge working on Ms*** in-ground cleaning systemDue to the fact Ms*** would not come out of her home, I could not communicate with her, she would send *** *** to communicate for herAfter explaining the problems of the in-ground cleaning system to *** ***, AquaClear Solutions Pool & Spa Service, LLCtold her, we would come back to clean the poolMs*** ended the working relationship on 8-24-At NO point did Ms*** pool turn green At this point, there is an outstanding invoice with Ms*** for additional work completed on 8-24-14, separate from invoice dated 8-9-The additional work was explained to Ms*** personally prior to 8-24-14, before any work was done.Sincerely,AquaClear Solutions Pool and Spa Service, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The following are dates and times of conversations with [redacted], after he took my pool motor apart and asked me for the money upfront.  Invoice Pre Paid August 9th, 2014
Promise date for completion, August 15, 2014 (see receipt)
FRI AUG 14   9:48 AM   from me to [redacted]
FWD:   JUST A THOUGHT…..WHEN YOU ARE AT HOUSE AND COMPLETE MOTOR PLEASE CLEAN POOL IT’S TURNING MILKY
THU AUG 14   2:12 PM FROM [redacted]  (HE DOES NOT SHOW UP)
FWD:  I’M RUNNING 5 HOURS BEHIND, I WILL GET THERE FIRST THING IN MORNING (8-15) THROW SOME CHOCOLATE IN THERE
FRI AUG 15   11:08 AM   from me to [redacted]
FWD:   JUST A QUESTION…..WHEN WILL YOU INSTALL NEW MOTOR AND CLEAN POOL?
TUE AUG 19 12:36 PM  FROM [redacted]  (HE DOES NOT SHOW UP)
FWD:  I WAS ON MY WAY OUT UNTIL I WAS HIT WITH A LARGE STORM.  WILL HAVE TO RESCHEDULE
WED AUG 20   5:28 PM   from me to [redacted]
FWD:  HEY [redacted], ARE YOU COMING TOMORROW – POOL NEEDS MAJOR SERVICE, VACUUM, CLEANING, CHEMICALS AND PUMP INSTALL COMPLETED, JUST CHECKING IN
WED AUG 20  5:33 PM  from me to [redacted]  (telling him I will complete install myself, I can’t wait any longer)
FWD:  OK, I WILL WORK ON MOTOR TOMORROW MYSELF ([redacted])
WED AUG 20  5:34 PM  FROM [redacted]
FWD:  PLEASE DO NOT, THANK YOU [redacted]
WED AUG 20 5:42 PM from me to [redacted]
FWD:  DUDE, REALLY IT’S BEEN OFF FOR A WEEK AND A HALF
WED AUG 20  5:43 PM  FROM [redacted] (HE DOES NOT SHOW UP)
I HAVE 28 POOLS TOMORROW AND I WILL TRY AND WORK YOU IN. THAT IS THE BEST I CAN DO, [redacted]
WED AUG20  6:16 PM  from me to [redacted]
FWD:  THEN YOU SHOULD NOT HAVE TAKEN MY MOTOR APART
WED AUG 20  6:20 PM from me to [redacted]
FWD:   SIR, WE WILL NEED TO ADJUST MY PAYMENT, SINCE I HAVE ALREADY PAID YOU
FRI AUG 22  11:48 AM  FROM [redacted]     (STILL NOT INSTALLED)
FWD:  I CAME BY EARLY THIS MORNING TO FINISH UP AND IT WAS RAINING. WILL HAVE TO COME BACK.
FRI AUG 22  4:00 PM  from me to [redacted]
FWD:  HEY [redacted], ARE YOU COMING TOMORROW?  (HE DOESN’T ANSWER ME)
FRI AUG 22  6:41 PM  from me to [redacted]
FWD:  SORRY SO LATE, HEY [redacted], ARE YOU COMING TOMORROW?  (8-23)
FRI AUG 22  9:06 PM  FROM [redacted]
FWD:   YES  (8-23)  (HE WILL NOT SHOW UP)
Saturday August 23rd of course once again [redacted] is a NO SHOW.  NO CALL, NO TEXT…..by this time I have given up on him.  I have called another company to come and complete install of motor and finally get the pool cleaned, vacuumed and have chemicals added since it is now turning green. 
When I call my credit card company (8-23 since again he is a no show) to protest my charges (since I have pre paid Aqua Clear for services he promised to complete by 8-15 see receipt) I will find out [redacted] has overcharged me. I will also find out that without my acknowledgement and my permission [redacted] changed the invoice price and charged my credit card more money than agreed. 
On Sunday AUG 24th out of nowhere, neither call nor text [redacted] showed up to complete the install. When complete [redacted] wanted additional funds, he stated it was for his labor for finishing the install….the same install he had been paid for and never showed up to complete, it is not my fault he never came back to house after he took my money, he told me he knew what to do and will get me.….then left.
WHAT!   This guy is something else. 
We will now need to agree to an amount that is fair to all parties but [redacted] refuses to work with me (no surprise here).  I can pay him for the filters and he can take his motor back this is up to Mr. [redacted] but I refuse to pay twice for one install.
EXAMPLE:   He wanted to charge me $108.00 for a whipit that costs $15.50 at [redacted]
WHAT!
Regards,
[redacted]

To whom it may concern,July 2014 AquaClear Solutions was hired by Mr. & Mrs. [redacted] to maintain their swimming pool and do repairs. At this time AquaClear Solutions had inspected the pool and equipment and met with the [redacted] and went over the findings. One of the items was Black Algae in the...

pool. This was pointed out to Mr. [redacted] and explained how to control it. 1) Take a chlorine tab and scrub the areas by homeowner. "Not done" 2) We would need to raise the chlorine level with shock in order to control it. Mr. [redacted] said "Do what you need to do" Shock was applied to the pool on 7.17.14, 7.25.14, 8.28.14, 9.25.14 and 10.3.14. AquaClear Solutions leaves behide a yellow copy of our "Pool Service Slip" after each service to every customer. It explains exactly what was done to their pool. AquaClear Solutions Pool & Spa Service, LLC. had maintained Mr. & Mrs. [redacted] pool as outlined in our "Frequently Asked Questions" all customers are given this document.  In November, Mr. & Mrs. [redacted] had moved out of their home and did not notify AquaClear Solutions. We tried contacting Mrs. [redacted] with the phone number that was provided to us 602.696.2562 and come to find out the number was disconnected. After leaving a note at the front door, AquaClear Solutions was finally contacted by Mr. [redacted] via text December 9, 2014 @ 2:49 pm. We have been in complete communication with Mr. [redacted] via text the whole month of December regarding service on their pool and payment. AquaClear Solutions does not make up or create bogus charges in anyway. AquaClear Solutions DID NOT do anything fraudulent or unethical. We were give a credit card by Mr. [redacted] and were under the impression this was how they wanted to pay for services rendered. We are not the first pool company that Mr. & Mrs. [redacted] has not paid. I had spoke with their previous pool service "[redacted]". Total due is $309.84 for November and December service and $109.84 for 18lbs of shock. As Mrs. [redacted] mentioned receiving our invoice via email, it states on the invoice that a $25.00 late fee will apply if payment is not received by the 15th of each month.If payment of $309.84 is not received within 7 days, AquaClear Solutions will turn the account over for collections and all late fees will apply. AquaClear Solutions will print out all text messages between [redacted] & [redacted] and make copies of all supporting documentation.     Sincerely,AquaClear Solutions Pool & Spa Service, LLC.

Dear Alexandria:
 
Mr [redacted] has been a customer of AquaClear Solutions Pool & Spa Service, LLC. for the past two years and have gotten to know one another on a personal level along with his family. Not at any point, has their been any dispute of any kind. We are...

beside ourselves with the action Mr [redacted] has taken against our company. 
 
If AquaClear Solutions missed a full month in June of 2013, WHY did Mr [redacted] wait until November of 2013 to say anything?? That is a serious issue and should of been addressed right away. In no way, have we missed Mr [redacted] pool or any of our customers pool for a full month. If AquaClear Solutions Pool & Spa Service, LLC. did such a thing, we would be out of business. If we missed Mr [redacted] pool for a full month as he claims, his pool would of been a swamp "It's summertime at this point" and no one would be able to swim in it. When AquaClear Solutions Pool & Spa Service, LLC. arrived to his home, we encountered his sister, niece and nephew swimming in the pool, as his brother in-law was on the patio. I had a nice conversation with them both for over a 1/2 hour. But Mr [redacted] statement indicated "Water was unsafe to swim". Apparently, Mr [redacted] is not telling the truth or his experts gave false information. AquaClear Solutions Pool & Spa Service, LLC. leaves a courtesy slip behind, we do not need or have to leave one. We noticed that the slips where not being picked up, so we stopped leaving them. AquaClear Solutions sends out a 3 page letter via email to all of our customers called "FREQUENTLY ASKED QUESTIONS" it talks about our service and what if we miss your service day plus prices. Our invoices for monthly service that go out to our customers via email on a monthly basis, also indicates "All other chemicals are an extra charge" since day one of starting our business.
 
Mr [redacted] has never complained about our billing. In 2013, we had a problem with our computer system and all customer where notified via email. Still to this day, our customers are notified that we are playing catch up with invoicing. In no way, do we bully our customers, if a customer does not pay, we charge a late fee and will take the next step for collection. Just as any other honest company. AquaClear Solutions Pool & Spa Service, LLC. strives to treat every pool as if it was our own.
 
If further information is needed, please do not hesitate to contact us. We will provide, Invoices and a copy of our Frequently Asked Questions. Thank you for your time in this matter.
 
Sincerely,
 
AquaClear Solutions Pool & Spa Service, LLC.
[redacted]
[redacted]
[redacted]
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mr. [redacted]'s response is primarily fabricated and his attempt to deflect this situation inaccurately onto another unrelated company shows his company's inability to provide accurate customer and pool service. I am an unmarried person and should be correctly addressed as Ms. [redacted].  There is no "Mr. [redacted]" or "[redacted]" and Mr. [redacted] had no authorization to use my debit card in December 2014.  Upon his initial visit to my home he was introduced to my friend, Mr. Williams, and was provided Mr. Williams contact information as secondary contact for myself. Mr. Williams had no authorization to use my debit card as Mr. [redacted] incorrectly states, and he therefore acted fraudulently in not obtaining the cardholder's authorization prior to processing a charge.  In addition, Mr. Williams never provided Mr. [redacted] my payment information nor did he consent to processing a payment in December 2014.  His response also fails to address my outstanding issues.  To date, I have not received a bill as requested. I continue to own my home, and although I did change my telephone number in October 2014, Mr. [redacted] had my address, email, and secondary contact information which was not used in any attempt to contact me regarding payment, balance, or additional "shock". Please provide an itemized bill for the alleged balance owed, and provide a copy of all authorizations for payments processed using my debit card.  In addition, Mr. [redacted]'s response arises the following questions, again, which remain unanswered.  Please provide an explanation for the following: If additional chemicals were needed beginning in July 2014, why was this not brought to my attention and why was I not billed for this until I requested to cancel service?  If a debit card was "presumed" to be the preferred monthly payment method, why was an authorization for this not collected (as required for recurring debit/credit transactions), and why was the card not used to charge the monthly payments and how did a balance incur?  Please explain why you continued to service my pool if an outstanding balance for additional chemicals was carried for 6 months before any mention of this occurred, and the one and only bill received did not mention this?  Please also confirm that my debit card number and all information was securely destroyed and is no longer maintained or will be used by the company, Mr. [redacted], or anyone affiliated or employed with AquaClear.  If a bill is not promptly sent as requested by email to [redacted], with explanations to my outstanding questions, I will consider this matter closed without payment.  I will however continue legal action until Mr. [redacted] confirms he no longer possesses or stores my debit card information without my authorization.
 
Regards,[redacted]

To Whom it may concern,
This job was completed with a professional install by AquaClear Solutions Pool & Spa Service, LLC. on August 24, 2014. Again, there are several inconsistencies to Ms. [redacted] reply, the month of August had several weeks of monsoons, in turn delayed installation. AquaClear Solutions Pool & Spa Service, LLC. has several regular customers on a weekly basis and due to the monsoons, all customers had to be moved on the schedule including Ms. [redacted].
As mentioned before, AquaClear Solutions Pool & Spa Service, LLC. does not match internet prices.
Please see attached signed invoice by Ms. [redacted] on August 15, 2014. AquaClear Solutions Pool & Spa Service, LLC. is willing to deduct $64.07 from outstanding invoice dated August 24, 2014 for credit card fee that Ms. [redacted] was notified about prior to the charges on her [redacted] Card on August 14, 2014.
Also, AquaClear Solutions Pool Service, LLC. is willing to adjust August 24, 2014 invoice, balance was $517.08 and new balance is $283.01.
Sincerely,
AquaClear Solutions Pool & Spa Service, LLC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never agreed to a late fee - I have no idea when [redacted] imposed it.  I have never had a personal relationship with [redacted] and neither has anyone in my family.  We are respectful and nice people and over the last two+ years have had small talk conversations.   My family members (sister, Mother and Father) have all questioned [redacted] service from time to time.
 
I'll be happy to get letters from all of them.
 
As I mentioned in my mail - the pool was turning green when my sister arrived and the last receipt left under the rock on the patio table was from May.     As I also mentioned my sister took the water to Leslie’s for analysis and Leslie's said it was not “safe for the kids to swim in.”
 
I will be happy to get a written statement from my sister.
 
Like most human beings, my family isn't found of confrontation and we are genuinely very nice people.   Its not surprising that [redacted] and my brother in law had a conversation while [redacted] was cleaning the pool.  
 
I will follow up with a letter from my sister.   Thank you
 
Sent from [redacted]
Regards,
[redacted]

In reference to complaint ID# [redacted], in the 6 months of service on [redacted] pool, not once did we hear of any complaints. But now, there's an outstanding amount due, [redacted] is complaining. As you can see from their text messages, they are praising us and offering to spread the word of how good we are to other people.AquaClear Solution & Spa Service, LLC. has enclosed invoices for outstanding balance due, copies of pool slips that are left behind to every customer and copies of text messages from Mr. and Mrs. [redacted]. Invoices were emailed to the customer.Please review all text messages from [redacted] and[redacted].Text from [redacted] 9.18.14 @ 3:06pm. introducing [redacted] as her husband and offering a credit card.Text from [redacted] 12.9.14 @ 2:49pm getting back to me after several weeks. They had moved out of there home.Text from [redacted] 12.11.14 @ 11:11am letting me know to stop pool service after December.Text from [redacted] 12.20.14 @ 1:35pm will send out payment, offering AquaClear Solutions as an option to their new tenants and offering to spread the word around about our good service and thanking me. AquaClear Solutions received a phone call on 1.22.15 from a representative of [redacted]. [redacted] has been referring Aqua Clear Solutions out of their store for the past 2 years and has never received a complaint on AquaClear Solutions. [redacted] had called into the store with a complaint slandering AquaClear Solutions.At this time, AquaClear Solutions is waiting on a letter from the representatives of [redacted] and [redacted].Please see AquaClear Solutions first response for any more details.Sincerely, AquaClear Solutions Pool & Spa Service, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The following are dates and times of conversations with [redacted], after he took my pool motor apart and asked me for the money upfront.  Invoice Pre Paid August 9th, 2014

Promise date for completion, August 15, 2014 (see receipt)

FRI AUG 14   9:48 AM   from me to [redacted]

FWD:   JUST A THOUGHT…..WHEN YOU ARE AT HOUSE AND COMPLETE MOTOR PLEASE CLEAN POOL IT’S TURNING MILKY

THU AUG 14   2:12 PM FROM [redacted]  (HE DOES NOT SHOW UP)

FWD:  I’M RUNNING 5 HOURS BEHIND, I WILL GET THERE FIRST THING IN MORNING (8-15) THROW SOME CHOCOLATE IN THERE

FRI AUG 15   11:08 AM   from me to [redacted]

FWD:   JUST A QUESTION…..WHEN WILL YOU INSTALL NEW MOTOR AND CLEAN POOL?

TUE AUG 19 12:36 PM  FROM [redacted]  (HE DOES NOT SHOW UP)

FWD:  I WAS ON MY WAY OUT UNTIL I WAS HIT WITH A LARGE STORM.  WILL HAVE TO RESCHEDULE

WED AUG 20   5:28 PM   from me to [redacted]

FWD:  HEY [redacted], ARE YOU COMING TOMORROW – POOL NEEDS MAJOR SERVICE, VACUUM, CLEANING, CHEMICALS AND PUMP INSTALL COMPLETED, JUST CHECKING IN

WED AUG 20  5:33 PM  from me to [redacted]  (telling him I will complete install myself, I can’t wait any longer)

FWD:  OK, I WILL WORK ON MOTOR TOMORROW MYSELF ([redacted])

WED AUG 20  5:34 PM  FROM [redacted]

FWD:  PLEASE DO NOT, THANK YOU [redacted]

WED AUG 20 5:42 PM from me to [redacted]

FWD:  DUDE, REALLY IT’S BEEN OFF FOR A WEEK AND A HALF

WED AUG 20  5:43 PM  FROM [redacted] (HE DOES NOT SHOW UP)

I HAVE 28 POOLS TOMORROW AND I WILL TRY AND WORK YOU IN. THAT IS THE BEST I CAN DO, [redacted]

WED AUG20  6:16 PM  from me to [redacted]

FWD:  THEN YOU SHOULD NOT HAVE TAKEN MY MOTOR APART

WED AUG 20  6:20 PM from me to [redacted]

FWD:   SIR, WE WILL NEED TO ADJUST MY PAYMENT, SINCE I HAVE ALREADY PAID YOU

FRI AUG 22  11:48 AM  FROM [redacted]     (STILL NOT INSTALLED)

FWD:  I CAME BY EARLY THIS MORNING TO FINISH UP AND IT WAS RAINING. WILL HAVE TO COME BACK.

FRI AUG 22  4:00 PM  from me to [redacted]

FWD:  HEY [redacted], ARE YOU COMING TOMORROW?  (HE DOESN’T ANSWER ME)

FRI AUG 22  6:41 PM  from me to [redacted]

FWD:  SORRY SO LATE, HEY [redacted], ARE YOU COMING TOMORROW?  (8-23)

FRI AUG 22  9:06 PM  FROM [redacted]

FWD:   YES  (8-23)  (HE WILL NOT SHOW UP)

Saturday August 23rd of course once again [redacted] is a NO SHOW.  NO CALL, NO TEXT…..by this time I have given up on him.  I have called another company to come and complete install of motor and finally get the pool cleaned, vacuumed and have chemicals added since it is now turning green. 

When I call my credit card company (8-23 since again he is a no show) to protest my charges (since I have pre paid Aqua Clear for services he promised to complete by 8-15 see receipt) I will find out [redacted] has overcharged me. I will also find out that without my acknowledgement and my permission [redacted] changed the invoice price and charged my credit card more money than agreed. 

On Sunday AUG 24th out of nowhere, neither call nor text [redacted] showed up to complete the install. When complete [redacted] wanted additional funds, he stated it was for his labor for finishing the install….the same install he had been paid for and never showed up to complete, it is not my fault he never came back to house after he took my money, he told me he knew what to do and will get me.….then left.

WHAT!   This guy is something else. 

We will now need to agree to an amount that is fair to all parties but [redacted] refuses to work with me (no surprise here).  I can pay him for the filters and he can take his motor back this is up to Mr. [redacted] but I refuse to pay twice for one install.

EXAMPLE:   He wanted to charge me $108.00 for a whipit that costs $15.50 at [redacted]

WHAT!

Regards,

Please see AquaClear Solutions Pool & Spa Service, LLC.  first response dated February 25, 2014 @ 10:09pm. If our service was being questioned, why did Mr [redacted] wait all this time to bring it up?? Because he has a unpaid invoice and is working every angle to avoid having to pay his outstanding invoice? AquaClear Solutions Pool & Spa Service, LLC. wishes to not get into a back and forth battle over this.

AquaClear Solutions Pool & Spa Service, LLC. would like to resolve this outstanding issue. We offer to remove the late fees of $75.00 if the balance of $91.32 is paid in full. AquaClear Solutions Pool & Spa Service, LLC. has made the same offer to Mr [redacted] via email on March 2, 2014 @ 9:29pm. We also have several corresonding texts with Mr [redacted] as well and one notifying him starting January 1, 2014, we are implementing late fees to all of our customers for outstanding invoices. This has also been added to our "FREQUENTLY ASKED QUESTIONS". 

If further information is needed, please do not hesitate to contact us.

Thank you for your time in this matter.

Sincerely,

AquaClear Solutions Pool & Spa Service, LLC.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I never agreed to a late fee - I have no idea when [redacted] imposed it.  I have never had a personal relationship with [redacted] and neither has anyone in my family.  We are respectful and nice people and over the last two+ years have had small talk conversations.   My family members (sister, Mother and Father) have all questioned [redacted] service from time to time.

 

I'll be happy to get letters from all of them.

 

As I mentioned in my mail - the pool was turning green when my sister arrived and the last receipt left under the rock on the patio table was from May.     As I also mentioned my sister took the water to Leslie’s for analysis and Leslie's said it was not “safe for the kids to swim in.”

 

I will be happy to get a written statement from my sister.

 

Like most human beings, my family isn't found of confrontation and we are genuinely very nice people.   Its not surprising that [redacted] and my brother in law had a conversation while [redacted] was cleaning the pool.  

 

I will follow up with a letter from my sister.   Thank you

 

Sent from [redacted]

Regards,