Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Vendor Aquacare I feel that this situation was not handled professionally, as you can see through Aquacare responsei plan on settling the entire bill with the company but I will not release the claim towards themThis was not about the ability to pay for the services rendered but the honesty and integrity of the owner Greg damaged our product and then proceeded to bill us for replacing itI only asked for professional courtesy of splitting the bill Regards, [redacted] Clinical Manager [redacted]
History – Advantage Surgical The system was serviced regularly by Aquacure, Inc.> Aquacure – University General Surgical · Apr6th Last date AquaCure regularly serviced facility Feb 14th We called again to service client, our service coordinator was informed they would be servicing their own equipment due to expense We were also notified of the name change to: University General Surgical · April 23rd Aquacure responded to a service request - note made on invoice informing client that salt was forming a block, no work authorization issued at that time Oct 4th, Aquacure responded to service call – noted a meter needed replacing – was given authorization to replace meter · Mon., Jan 26th Received call (call log attached) asking us to quickly respond to an assertion that their water softener could be responsible for a recent excess water bill Tues., Jan 27th As the owner of AquaCure, I responded to see if the water softening system was locked in a drain cycle or leaking It was not staff members accompanied me to the location of the water softener I showed them why their excessive water bill was NOT the water softener’s fault as had been originally stated by their facilities manager Great detail was given to explain how the system works While examining the units, I showed them the salt block which had formed over a long period of inactivity (Our notes on this facility from an April 23, service call referred to this same salt block.) At this point, it was agreed to see if I could get the affected softener back on line In an attempt to break up the “bridging” (or doming) that had occurred through either neglect or oversight we poured gallons of water over the block to break up the salt The water did not help as hopedThumping of the side of the tank showed that the sound varied from the top of the tank where salt was loosened with a hollow sound, to the bottom half of the tank, where compression, time and humidity had sealed the salt pellets into a solidified salt BRICK in their tank To loosen salt (if possible) you rock the salt tank side to side sometimes this helps In this case, the age of the plastic tank 8+ years outside and the weight of the salt block on soft ground cracked the bottom of the salt tank during the rocking motion “in which they have referred to as manhandling”; HOWEVER THE CRACK WAS NOT THE REASON for having to replace the salt tank it had become unrepairable due to over 400lbs of salt brick which was attached to the bottom grid plate, intertwined like coral around a reef making the system inoperable Having installed over a dozen such surgical clients, it is customary for commercial facilities build a concrete foundation for these systems, they chose not to and install on soft ground, lower cost of unit A concrete foundation would not allow for uneven weight distribution to crack the tank(See photo leaning salt tank) Stress on side showing from soft ground and salt brick Tank leaning on soft ground · ThursFeb 5th We scheduled service technician to remove/replace the tank, but he was not able to do so because of the weight of 400lbs of salt blocking · TuesFeb 10th I returned with another team member at the repeated requests of the facility asking when the salt tank would be replaced When the work was completed at 4:44pm, I walked into the facility and was greeted by the complainant behind the che desk who asked if she could sign a work order, I said it was not necessary, that we would simply invoice them for the work and she responded with “ok” · ThursFeb 12th I received a call from complainant, (on speakerphone with my office manager at the office), upon her receiving the aforementioned invoice, from the start of the conversation the "complainant was demanding we split the cost of the repair as she told me her staff saw me “manhandle” the salt tankWhen trying to explain that the tank had to be replaced regardless of the crack, she was not interestedShe terminated ANY conversation threatening to file a claim with the Revdex.com There was no further discussion or opportunity to explain why the tank had to be replaced with her after that demand, she quickly hung up the phone My office manager and I both felt her phone call to Aquacure was aggressive and unprofessionalIt seemed her intentions were never to understand why she was invoiced at retail for the work that was done I tried calling back twice, was hung up on again by her again after identifying myself I called again after a day to let things settle and again was hung up on by complainant after identifying myself I then called for the original staffer, left a message and heard nothing I tried to find out the complainant's superior to discuss this but found a dead end with each attempt Finally, I reached complainant's manager, upon asking her, she identified herself as the complainant's superior and she listened briefly but was firm about not changing their mind She felt I should have agreed to the split with the complainant before she hung up on me, period! She then insisted on letting the “process unfold with the Revdex.com” As an owner of the business, I am responsible for the behavior of my staff, the Surgical Center too has owners, which have been difficult to ascertain as they are not publicly listed, simply as an LLP (ASP of [redacted] ***) Repeated efforts by me to reach someone the complainant or manager would report to have failed For this I was again called unethical Summary: The problem was caused by their long term deferral of a maintenance issue left to fester by a staff either who was unfamiliar, unwilling or untrained to recognize the problem The “service technician” on site was the owner of AquaCure, not just an employee AquaCure has been in business over years completing well over 20,similar service calls in that timeframe throughout Houston with NO complaints registered against me or my service staff in that time To achieve this, I have had to be overly reasonable and flexible when handling customer issues and concerns It is extremely unlikely that we are in any way unethical as their assumption asserts Conclusion: $will not make or break my year they can keep all of it what I want is: a retraction of the Revdex.com filing to discontinue conducting any business dealings with this particular client! I would also like the name and contact information for the primary owner of the partnershipI would like to have an “Owner to Owner” conversation with themI believe I am owed that much at least They should know the caliber of their staff as well as their decision making process, they do not reflect well on their organization Unfortunately, the Revdex.com has been used as a public leverage to force a minor economic gain to their favor and I am personally as well as professionally appalled and economically damaged Their intent now is to damage my reputation, this I will not allow Principal AquaCure Phone Log: Date Time In-Outbound Number Minutes Monday, January 26, 4:PM HOUSTON [redacted] Monday, January 26, 3:PM INCOMING [redacted] Monday, January 26, 11:AM HOUSTON [redacted] Monday, January 26, 2:PM HOUSTON [redacted] Monday, January 26, 11:AM HOUSTON [redacted] Monday, January 26, 11:AM INCOMING [redacted] Monday, January 26, 8:AM HOUSTON [redacted] Tuesday, January 27, 2:PM INCOMING [redacted] Tuesday, January 27, 2:PM HOUSTON [redacted] Tuesday, January 27, 10:AM INCOMING [redacted] Tuesday, January 27, 11:AM HOUSTON [redacted] Thursday, January 29, 2:PM INCOMING [redacted] Thursday, January 29, 12:PM HOUSTON [redacted] Friday, February 06, 2:PM HOUSTON [redacted] Thursday, February 12, 1:PM HOUSTON [redacted] Thursday, February 12, 1:PM HOUSTON [redacted] Thursday, February 12, 1:PM HOUSTON [redacted] Monday, February 16, 4:PM HOUSTON [redacted] Monday, February 16, 4:PM HOUSTON [redacted] Wednesday, February 18, 2:PM -- [redacted]
2008 – 2011
Advantage Surgical
The system
was serviced regularly by Aquacure, Inc.
class="MsoNormal">
Aquacure – University General Surgical
·
2011
Apr. 6th Last date AquaCure
regularly serviced facility.
2012
Feb 14th We called again to service client, our service
coordinator was informed they would be servicing their own equipment due to
expense. We were also notified of the
name change to: University General
Surgical
.
.
.
·
2014
April 23rd Aquacure responded to a service request - note made on invoice informing client that salt was forming a block, no work authorization
issued at that time.
Oct 4th, Aquacure responded to service call – noted a
meter needed replacing – was given authorization to replace meter.
·
2015
Mon., Jan 26th Received
call (call log attached) asking us to quickly respond to an assertion that
their water softener could be responsible for a recent excess water bill.
Tues., Jan 27th As the
owner of AquaCure, I responded to see if the water softening system was locked
in a drain cycle or leaking. It was not.
2 staff members accompanied
me to the location of the water softener.
I showed them why their excessive water bill was NOT the water
softener’s fault as had been originally stated by their facilities
manager. Great detail was given to
explain how the system works.
While examining the 3 units, I showed
them the salt block which had formed over a long period of inactivity. (Our
notes on this facility from an April 23, 2014 service call referred to this
same salt block.) At this point, it was agreed to see if I
could get the affected softener back on line.
In an attempt to break up the “bridging” (or doming) that had occurred
through either neglect or oversight we poured 6 gallons of water over the block
to break up the salt. The water did not
help as hoped. Thumping of the side of the tank showed that the sound varied
from the top of the tank where salt was loosened with a hollow sound, to the
bottom half of the tank, where compression, time and humidity had sealed the
salt pellets into a solidified salt BRICK in their tank. To loosen salt (if possible) you rock the
salt tank side to side… sometimes this helps.
In this case, the age of the plastic tank 8+ years outside and the
weight of the salt block on soft ground cracked the bottom of the salt tank
during the rocking motion “in which they have referred to as manhandling”; HOWEVER THE CRACK WAS NOT THE REASON for
having to replace the salt tank… it had become unrepairable due to over 400lbs
of salt brick which was attached to the bottom grid plate, intertwined like
coral around a reef making the system inoperable. Having
installed over a dozen such surgical clients, it is customary for commercial
facilities build a concrete foundation for these systems, they chose not to and
install on soft ground, lower cost of unit.
A concrete foundation would not allow for uneven weight distribution to
crack the tank. (See photo leaning salt tank)
Stress on side showing from soft ground and salt brick.
Tank leaning on soft ground.
·
Thurs. Feb 5th
We scheduled service technician to
remove/replace the tank, but he was not able to do so because of the weight of
400lbs of salt blocking.
·
Tues. Feb 10th
I returned with another team
member at the repeated requests of the facility asking when the salt
tank would be replaced.
When the work was completed at
4:44pm, I walked into the facility and was greeted by the complainant behind the check-in
desk who asked if she could sign a work order, I said it was not necessary,
that we would simply invoice them for the work and she responded with “ok”.
·
Thurs. Feb 12th.
I received a call from complainant, (on
speakerphone with my office manager at the office), upon her receiving the aforementioned invoice,
from the start of the conversation the "complainant was demanding we split the cost of the
repair as she told me her staff saw me “manhandle” the salt tank. When trying
to explain that the tank had to be replaced regardless of the crack, she was
not interested. She terminated ANY conversation threatening to file a claim
with the Revdex.com. There
was no further discussion or opportunity to explain why the tank had to be
replaced with her after that demand, she quickly hung up the phone. My office manager and I both felt her phone call to
Aquacure was aggressive and unprofessional. It seemed her intentions were never
to understand why she was invoiced at retail for the work that was done. I tried calling back twice, was hung up on
again by her again after identifying myself.
I called again after a day to let things settle and again was hung up on
by complainant after identifying myself. I then
called for the original staffer, left a message and heard nothing. I tried to find out the complainant's superior to
discuss this but found a dead end with each attempt. Finally, I reached complainant's manager, upon asking
her, she identified herself as the complainant's superior and she listened briefly but was
firm about not changing their mind. She felt I should have agreed to the
split with the complainant before she hung up on me, period! She then insisted on letting the “process
unfold with the Revdex.com”.
As an owner of the business, I am responsible for the
behavior of my staff, the Surgical Center too has owners, which have been difficult
to ascertain as they are not publicly listed, simply as an LLP (ASP of
[redacted]). Repeated efforts by me to
reach someone the complainant or manager would report to have failed. For this I was again called unethical.
Summary:
1.
The problem was caused by their long term
deferral of a maintenance issue left to fester by a staff either who was unfamiliar,
unwilling or untrained to recognize the problem.
2.
The “service technician” on site was the owner of
AquaCure, not just an employee.
3.
AquaCure has been in business over 20 years
completing well over 20,000 similar service calls in that timeframe throughout
Houston with NO complaints registered against me or my service staff in that
time. To achieve this, I have had to be
overly reasonable and flexible when handling customer issues and concerns. It is extremely unlikely that we are in any
way unethical as their assumption asserts.
Conclusion:
$378.56 will not make or break my year… they can keep all of it… what I want is:
1. 1. a retraction of the Revdex.com filing
2. 2. to discontinue conducting any business dealings
with this particular client!
3. 3. I would also like the name and contact
information for the primary owner of the partnership. I would like to have an
“Owner to Owner” conversation with them. I believe I am owed that much at
least. They should know the caliber of
their staff as well as their decision making process, they do not reflect well
on their organization.
Unfortunately, the Revdex.com has been used as a
public leverage to force a minor economic gain to their favor and I am
personally as well as professionally appalled and economically damaged. Their intent now is to damage my reputation,
this I will not allow.
Principal
AquaCure
Phone Log:
Date
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Vendor Aquacare
I feel that this situation was not handled professionally, as you can see through Aquacare response. I plan on settling the entire bill with the company but I will not release the claim towards them. This was not about the ability to pay for the services rendered but the honesty and integrity of the owner. Greg damaged our product and then proceeded to bill us for replacing it. I only asked for professional courtesy of splitting the bill.
Regards,[redacted]
Clinical Manager
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Vendor Aquacare I feel that this situation was not handled professionally, as you can see through Aquacare responsei plan on settling the entire bill with the company but I will not release the claim towards themThis was not about the ability to pay for the services rendered but the honesty and integrity of the owner Greg damaged our product and then proceeded to bill us for replacing itI only asked for professional courtesy of splitting the bill Regards, [redacted] Clinical Manager [redacted]
History – Advantage Surgical The system was serviced regularly by Aquacure, Inc.> Aquacure – University General Surgical · Apr6th Last date AquaCure regularly serviced facility Feb 14th We called again to service client, our service coordinator was informed they would be servicing their own equipment due to expense We were also notified of the name change to: University General Surgical · April 23rd Aquacure responded to a service request - note made on invoice informing client that salt was forming a block, no work authorization issued at that time Oct 4th, Aquacure responded to service call – noted a meter needed replacing – was given authorization to replace meter · Mon., Jan 26th Received call (call log attached) asking us to quickly respond to an assertion that their water softener could be responsible for a recent excess water bill Tues., Jan 27th As the owner of AquaCure, I responded to see if the water softening system was locked in a drain cycle or leaking It was not staff members accompanied me to the location of the water softener I showed them why their excessive water bill was NOT the water softener’s fault as had been originally stated by their facilities manager Great detail was given to explain how the system works While examining the units, I showed them the salt block which had formed over a long period of inactivity (Our notes on this facility from an April 23, service call referred to this same salt block.) At this point, it was agreed to see if I could get the affected softener back on line In an attempt to break up the “bridging” (or doming) that had occurred through either neglect or oversight we poured gallons of water over the block to break up the salt The water did not help as hopedThumping of the side of the tank showed that the sound varied from the top of the tank where salt was loosened with a hollow sound, to the bottom half of the tank, where compression, time and humidity had sealed the salt pellets into a solidified salt BRICK in their tank To loosen salt (if possible) you rock the salt tank side to side sometimes this helps In this case, the age of the plastic tank 8+ years outside and the weight of the salt block on soft ground cracked the bottom of the salt tank during the rocking motion “in which they have referred to as manhandling”; HOWEVER THE CRACK WAS NOT THE REASON for having to replace the salt tank it had become unrepairable due to over 400lbs of salt brick which was attached to the bottom grid plate, intertwined like coral around a reef making the system inoperable Having installed over a dozen such surgical clients, it is customary for commercial facilities build a concrete foundation for these systems, they chose not to and install on soft ground, lower cost of unit A concrete foundation would not allow for uneven weight distribution to crack the tank(See photo leaning salt tank) Stress on side showing from soft ground and salt brick Tank leaning on soft ground · ThursFeb 5th We scheduled service technician to remove/replace the tank, but he was not able to do so because of the weight of 400lbs of salt blocking · TuesFeb 10th I returned with another team member at the repeated requests of the facility asking when the salt tank would be replaced When the work was completed at 4:44pm, I walked into the facility and was greeted by the complainant behind the che desk who asked if she could sign a work order, I said it was not necessary, that we would simply invoice them for the work and she responded with “ok” · ThursFeb 12th I received a call from complainant, (on speakerphone with my office manager at the office), upon her receiving the aforementioned invoice, from the start of the conversation the "complainant was demanding we split the cost of the repair as she told me her staff saw me “manhandle” the salt tankWhen trying to explain that the tank had to be replaced regardless of the crack, she was not interestedShe terminated ANY conversation threatening to file a claim with the Revdex.com There was no further discussion or opportunity to explain why the tank had to be replaced with her after that demand, she quickly hung up the phone My office manager and I both felt her phone call to Aquacure was aggressive and unprofessionalIt seemed her intentions were never to understand why she was invoiced at retail for the work that was done I tried calling back twice, was hung up on again by her again after identifying myself I called again after a day to let things settle and again was hung up on by complainant after identifying myself I then called for the original staffer, left a message and heard nothing I tried to find out the complainant's superior to discuss this but found a dead end with each attempt Finally, I reached complainant's manager, upon asking her, she identified herself as the complainant's superior and she listened briefly but was firm about not changing their mind She felt I should have agreed to the split with the complainant before she hung up on me, period! She then insisted on letting the “process unfold with the Revdex.com” As an owner of the business, I am responsible for the behavior of my staff, the Surgical Center too has owners, which have been difficult to ascertain as they are not publicly listed, simply as an LLP (ASP of [redacted] ***) Repeated efforts by me to reach someone the complainant or manager would report to have failed For this I was again called unethical Summary: The problem was caused by their long term deferral of a maintenance issue left to fester by a staff either who was unfamiliar, unwilling or untrained to recognize the problem The “service technician” on site was the owner of AquaCure, not just an employee AquaCure has been in business over years completing well over 20,similar service calls in that timeframe throughout Houston with NO complaints registered against me or my service staff in that time To achieve this, I have had to be overly reasonable and flexible when handling customer issues and concerns It is extremely unlikely that we are in any way unethical as their assumption asserts Conclusion: $will not make or break my year they can keep all of it what I want is: a retraction of the Revdex.com filing to discontinue conducting any business dealings with this particular client! I would also like the name and contact information for the primary owner of the partnershipI would like to have an “Owner to Owner” conversation with themI believe I am owed that much at least They should know the caliber of their staff as well as their decision making process, they do not reflect well on their organization Unfortunately, the Revdex.com has been used as a public leverage to force a minor economic gain to their favor and I am personally as well as professionally appalled and economically damaged Their intent now is to damage my reputation, this I will not allow Principal AquaCure Phone Log: Date Time In-Outbound Number Minutes Monday, January 26, 4:PM HOUSTON [redacted] Monday, January 26, 3:PM INCOMING [redacted] Monday, January 26, 11:AM HOUSTON [redacted] Monday, January 26, 2:PM HOUSTON [redacted] Monday, January 26, 11:AM HOUSTON [redacted] Monday, January 26, 11:AM INCOMING [redacted] Monday, January 26, 8:AM HOUSTON [redacted] Tuesday, January 27, 2:PM INCOMING [redacted] Tuesday, January 27, 2:PM HOUSTON [redacted] Tuesday, January 27, 10:AM INCOMING [redacted] Tuesday, January 27, 11:AM HOUSTON [redacted] Thursday, January 29, 2:PM INCOMING [redacted] Thursday, January 29, 12:PM HOUSTON [redacted] Friday, February 06, 2:PM HOUSTON [redacted] Thursday, February 12, 1:PM HOUSTON [redacted] Thursday, February 12, 1:PM HOUSTON [redacted] Thursday, February 12, 1:PM HOUSTON [redacted] Monday, February 16, 4:PM HOUSTON [redacted] Monday, February 16, 4:PM HOUSTON [redacted] Wednesday, February 18, 2:PM -- [redacted]
History
2008 – 2011
Advantage Surgical
The system
was serviced regularly by Aquacure, Inc.
class="MsoNormal">
Aquacure – University General Surgical
·
2011
Apr. 6th Last date AquaCure
regularly serviced facility.
2012
Feb 14th We called again to service client, our service
coordinator was informed they would be servicing their own equipment due to
expense. We were also notified of the
name change to: University General
Surgical
.
.
.
·
2014
April 23rd Aquacure responded to a service request - note made on invoice informing client that salt was forming a block, no work authorization
issued at that time.
Oct 4th, Aquacure responded to service call – noted a
meter needed replacing – was given authorization to replace meter.
·
2015
Mon., Jan 26th Received
call (call log attached) asking us to quickly respond to an assertion that
their water softener could be responsible for a recent excess water bill.
Tues., Jan 27th As the
owner of AquaCure, I responded to see if the water softening system was locked
in a drain cycle or leaking. It was not.
2 staff members accompanied
me to the location of the water softener.
I showed them why their excessive water bill was NOT the water
softener’s fault as had been originally stated by their facilities
manager. Great detail was given to
explain how the system works.
While examining the 3 units, I showed
them the salt block which had formed over a long period of inactivity. (Our
notes on this facility from an April 23, 2014 service call referred to this
same salt block.) At this point, it was agreed to see if I
could get the affected softener back on line.
In an attempt to break up the “bridging” (or doming) that had occurred
through either neglect or oversight we poured 6 gallons of water over the block
to break up the salt. The water did not
help as hoped. Thumping of the side of the tank showed that the sound varied
from the top of the tank where salt was loosened with a hollow sound, to the
bottom half of the tank, where compression, time and humidity had sealed the
salt pellets into a solidified salt BRICK in their tank. To loosen salt (if possible) you rock the
salt tank side to side… sometimes this helps.
In this case, the age of the plastic tank 8+ years outside and the
weight of the salt block on soft ground cracked the bottom of the salt tank
during the rocking motion “in which they have referred to as manhandling”; HOWEVER THE CRACK WAS NOT THE REASON for
having to replace the salt tank… it had become unrepairable due to over 400lbs
of salt brick which was attached to the bottom grid plate, intertwined like
coral around a reef making the system inoperable. Having
installed over a dozen such surgical clients, it is customary for commercial
facilities build a concrete foundation for these systems, they chose not to and
install on soft ground, lower cost of unit.
A concrete foundation would not allow for uneven weight distribution to
crack the tank. (See photo leaning salt tank)
Stress on side showing from soft ground and salt brick.
Tank leaning on soft ground.
·
Thurs. Feb 5th
We scheduled service technician to
remove/replace the tank, but he was not able to do so because of the weight of
400lbs of salt blocking.
·
Tues. Feb 10th
I returned with another team
member at the repeated requests of the facility asking when the salt
tank would be replaced.
When the work was completed at
4:44pm, I walked into the facility and was greeted by the complainant behind the check-in
desk who asked if she could sign a work order, I said it was not necessary,
that we would simply invoice them for the work and she responded with “ok”.
·
Thurs. Feb 12th.
I received a call from complainant, (on
speakerphone with my office manager at the office), upon her receiving the aforementioned invoice,
from the start of the conversation the "complainant was demanding we split the cost of the
repair as she told me her staff saw me “manhandle” the salt tank. When trying
to explain that the tank had to be replaced regardless of the crack, she was
not interested. She terminated ANY conversation threatening to file a claim
with the Revdex.com. There
was no further discussion or opportunity to explain why the tank had to be
replaced with her after that demand, she quickly hung up the phone. My office manager and I both felt her phone call to
Aquacure was aggressive and unprofessional. It seemed her intentions were never
to understand why she was invoiced at retail for the work that was done. I tried calling back twice, was hung up on
again by her again after identifying myself.
I called again after a day to let things settle and again was hung up on
by complainant after identifying myself. I then
called for the original staffer, left a message and heard nothing. I tried to find out the complainant's superior to
discuss this but found a dead end with each attempt. Finally, I reached complainant's manager, upon asking
her, she identified herself as the complainant's superior and she listened briefly but was
firm about not changing their mind. She felt I should have agreed to the
split with the complainant before she hung up on me, period! She then insisted on letting the “process
unfold with the Revdex.com”.
As an owner of the business, I am responsible for the
behavior of my staff, the Surgical Center too has owners, which have been difficult
to ascertain as they are not publicly listed, simply as an LLP (ASP of
[redacted]). Repeated efforts by me to
reach someone the complainant or manager would report to have failed. For this I was again called unethical.
Summary:
1.
The problem was caused by their long term
deferral of a maintenance issue left to fester by a staff either who was unfamiliar,
unwilling or untrained to recognize the problem.
2.
The “service technician” on site was the owner of
AquaCure, not just an employee.
3.
AquaCure has been in business over 20 years
completing well over 20,000 similar service calls in that timeframe throughout
Houston with NO complaints registered against me or my service staff in that
time. To achieve this, I have had to be
overly reasonable and flexible when handling customer issues and concerns. It is extremely unlikely that we are in any
way unethical as their assumption asserts.
Conclusion:
$378.56 will not make or break my year… they can keep all of it… what I want is:
1. 1. a retraction of the Revdex.com filing
2. 2. to discontinue conducting any business dealings
with this particular client!
3. 3. I would also like the name and contact
information for the primary owner of the partnership. I would like to have an
“Owner to Owner” conversation with them. I believe I am owed that much at
least. They should know the caliber of
their staff as well as their decision making process, they do not reflect well
on their organization.
Unfortunately, the Revdex.com has been used as a
public leverage to force a minor economic gain to their favor and I am
personally as well as professionally appalled and economically damaged. Their intent now is to damage my reputation,
this I will not allow.
Principal
AquaCure
Phone Log:
Date
Time
In-Outbound
Number
Minutes
Monday, January 26,
2015
4:15 PM
HOUSTON
[redacted]
6
Monday, January 26,
2015
3:50 PM
INCOMING
[redacted]
8
Monday, January 26,
2015
11:25 AM
HOUSTON
[redacted]
1
Monday, January 26,
2015
2:28 PM
HOUSTON
[redacted]
1
Monday, January 26,
2015
11:35 AM
HOUSTON
[redacted]
3
Monday, January 26,
2015
11:26 AM
INCOMING
[redacted]
6
Monday, January 26,
2015
8:56 AM
HOUSTON
[redacted]
3
Tuesday, January 27,
2015
2:49 PM
INCOMING
[redacted]
2
Tuesday, January 27,
2015
2:07 PM
HOUSTON
[redacted]
3
Tuesday, January 27,
2015
10:03 AM
INCOMING
[redacted]
4
Tuesday, January 27,
2015
11:35 AM
HOUSTON
[redacted]
3
Thursday, January 29,
2015
2:02 PM
INCOMING
[redacted]
3
Thursday, January 29,
2015
12:11 PM
HOUSTON
[redacted]
5
Friday, February 06,
2015
2:51 PM
HOUSTON
[redacted]
4
Thursday, February 12,
2015
1:33 PM
HOUSTON
[redacted]
2
Thursday, February 12,
2015
1:10 PM
HOUSTON
[redacted]
3
Thursday, February 12,
2015
1:02 PM
HOUSTON
[redacted]
4
Monday, February 16,
2015
4:47 PM
HOUSTON
[redacted]
1
Monday, February 16,
2015
4:17 PM
HOUSTON
[redacted]
3
Wednesday, February 18,
2015
2:39 PM
--
[redacted]
16
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Vendor Aquacare
I feel that this situation was not handled professionally, as you can see through Aquacare response. I plan on settling the entire bill with the company but I will not release the claim towards them. This was not about the ability to pay for the services rendered but the honesty and integrity of the owner. Greg damaged our product and then proceeded to bill us for replacing it. I only asked for professional courtesy of splitting the bill.
Regards,[redacted]
Clinical Manager
[redacted]