AquaFine Water Treatment of the Nature Coast

Initial Business Response / [redacted] (1000, 5, 2017/03/20) */ Policy is printed in writing on the bill of sale which is provided to all purchasing customersIt states " [redacted] , All sleepsets can be " [redacted] " Comfort guaranteed with the purchase of a Leon's mattress protectorThis entitles the buyer to a ONE time reselection to another unit of equal amount, if the original mattress is found uncomfortableReselects must occur within days and are subject to a nominal reselect fee"

Initial Business Response / [redacted] (1000, 5, 2017/08/21) */ Our customer has experienced a longer than anticipated wait time due to some issues we were having with the manufacturerThat being said the order is finally arriving the morning of August 22nd and we will contact customer on Tuesday to arrange deliveryWe have already provided the customer with a free mattress protector worth $ [redacted] to compensate for his wait Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response / [redacted] (2000, 6, 2017/03/27) */ Situation has been resolved

Initial Business Response /* (1000, 5, 2017/03/20) */
Policy is printed in writing on the bill of sale which is provided to all purchasing customers. It states "[redacted], All sleepsets can be "[redacted]" Comfort guaranteed with the purchase of a Leon's mattress protector. This...

entitles the buyer to a ONE time reselection to another unit of equal amount, if the original mattress is found uncomfortable. Reselects must occur within 90 days and are subject to a nominal reselect fee".

Final Consumer Response /* (2000, 6, 2017/03/27) */
Situation has been resolved.

Initial Business Response /* (1000, 5, 2017/08/21) */
Our customer has experienced a longer than anticipated wait time due to some issues we were having with the manufacturer. That being said the order is finally arriving the morning of August 22nd and we will contact customer on Tuesday to...

arrange delivery. We have already provided the customer with a free mattress protector worth $[redacted] to compensate for his wait.
Initial Consumer Rebuttal /* (2000, 7, 2017/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)