Aquaguard Systems

March 11,2015MsPatricia CookRevdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220RE: John Antonucci Complaint #10425603Dear MsCook,With respect to the follow up letter from MrAntonucci, both Tom and MrAntonucci have been in continuedcontact to rectify his situation.AquaGuard has consistently responded to MrAntonucci’s calls to the office as we do every customerFromthe first call we received six years after the installation of his system to the follow up calls we made monitoringhis situation, AquaGuard has been proactive in the pursuit of a cause and remedy to his service needs.AquaGuard stands firm to the initial response provided to the Revdex.com regarding this claim.We will continue to work with MrAntonucci to bting resolution to this matter.Sincerely,Paula BensonOffice Manager

Once my Revdex.com complaint was filed I received a phone call a few days later The owner informed me that he did not know there was still a problemThis was unfortunate because I spoke to the company after the discovery of the section of wall that was not addressed during the installation Approximately days later, a crew returned to repair this section As of now, I am in discussion with the owner on how they will be able to compensate for the damage caused by this oversight I have attached a photo to show the area in question The beige area to the right of the blue never had the waterproofing system installed, that includes the pipe in the ground and the miradrain (waffle) system.Clarification and corrections need to be made in regards to the company's response to the Revdex.com complaint I originally made on February 2, 2015: Six years of dryness: There is evidence in hindsight that there was not six years of dryness, as the wall showed markings of lime on the surface caused by moisture Not wanting to remove drywall: We removed drywall each time we were askedThe first time asked, we were instructed to inspect the wall any time there was rain to look for water on the wall Arguing:There was never arguing regarding moving drywall, only skepticism of having to continue tearing wall down without really knowing when the deconstruction would end They asked if I wanted them to remove the wall or if I would do this I said I would because there was no telling how much deconstruction would take place I am glad that I chose this path because the primary issue was not even where the drywall was installed Recently called office:The last phone call I made was in late NovemberI spoke with the foreman and told him of the area that the waterproofing system was no installedHe said he would call back to schedule an appointment to repair this areaI said that is fine but I still need to talk with someone about the damage that was caused He said, "well you will have to talk [redacted] about that"I never heard from them again until I filed this Revdex.com complaint in February Regards, [redacted]