Aqualife, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[
***,
You are keep saying that your filters are high quality ,but we are not talking about filters.There is no way for me to verify if they are good or bad quality.Every company makes just different one and I am not in the position to verified that.When it comes to membrane it is very sample to do that specially when name and part# is listed on it.My membrane was made by APPLIED MEMBRANES INC part# MT1812Aand was replace with the same one.Yes it is a good quality part and price for it is $on *** even cheaper $plus shipping.As you can see I am compering apple to apple so your chicken example does not apply here.I am trying to understand you price list?How come for annual service you are charging $which includes fallowing:
- Service call (travel expenses)
- draining water from system
-replacing in my case different "HIGH QUALITY FILTERS"
-check pressure in holding tank
-sanitizing whole system with Sani -System
-and finally check system for leaks
For all of that I paid $and for labor to change membrane $400.00? Your technician changed it within minutes.Took him longer to *** me and trying to sell me new unit then replacing it
I understand that company must make many in order to stay in business but the way your company is doing it's outrageous
Best Regards
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Sorry to hear that Aqualife is not going to adjust price for membrane replacement.
Aqualife maybe is selling and servicing water purification systems but part that I being charge so much for  is not special.What makes system like that special and custom are filters not membrane.Every revers osmosis system have them and they are standard don't matter were you live and are made only by few USA companies.
Technician was called to do annual system check and filter replacement not for membrane replacement, so I don't understand why Aqualife is including home visit in the price of membrane?I paid $188.00 for filers replacement.Which should include home visit and filters.
In order to change filters water must be drained and after work is done system must be tested under pressure so I don't understand why again price is added to price of membrane?
All o-rings came with membrane so that was no additional parts added by technician.
Once again I fell that Aqalife is double charging me and I will not pay the balance!!!!!!!
Aqualife you don't have 10000 customers you have 9999 customers.
Best Regards. Mediator and Aqualife,
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This company doesn't follow the guidelines of the contract. I have a lifetime warranty for the water purification system I purchased directly from this company & according to this warranty if you are an original owner of the system & getting filters changed yearly(for a charge) in case of breakage of other parts of the system the company has to repair it for free. Now one of the parts called membrane needs to be repaired & this company is refusing to fix it for free, even though it's covered by the warranty. The price that I paid for this system included life time warranty & it's very expensive. At this moment I am not able to use this system because as per technician who came to change filters checked the water & said the water is not purified anymore so it's basically same kind of water like in the regular kitchen faucet. I don't advice anybody to buy anything from this company.

Revdex.com:
At this time, I have not been contacted by Aqualife, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Sorry that the customer rejected our reply but all filters are made different and high quality filters use high quality parts. You can pay a dollar for chicken at [redacted] or forty dollars for chicken at a restaurant and the concept is the same here. If you are unhappy with our prices next time you can purchase that membrane on [redacted] and service yourself. Again, we apologize we cannot satisfy your complaint but there is nothing we can do about the price. We are sorry we lost you as a customer we hoped to be able to solve your issue. The balance is still due to the company.
Thank you,
[redacted]

Dear [redacted],
Aqualife company sales, installs and services custom-made
water purification systems, each of them is build based on water condition in
the area our customers leaving in.
The price of the membrane replaced in the system is not...

only
the cost of membrane by itself, but it includes cost of specialist’s home
visit, replacement of old o-rings, seals and connectors. After the job is
completed and water purification system assembly is finished, then the system
is tested under the pressure. All this is done to guarantee the system proper
work.
 The list price for the membrane replaced is $450.  The outstanding balance must be paid by [redacted] before 6/**/2014 is $344.00 or it will
be reported to Credit Agency.
Aqualife Inc has more than 10000 satisfied customers, but
people are different, and some of them will try to avoid fair payment.
If you have any questions, please do not hesitate to contact
me by the following phone number
[redacted]
 
[redacted],
[redacted]

Review: your agent was in my mother apartment to make annually check up. He changed filter and told her that he put alarm system by free. He asked for check for $280, includes $183 for check up and $97 for alarm system. My mother is 89 years old and she doesn't know that she does. She receive only SSI and doesn't have extra money. I asked for future call me and do only annual check up.

It was second time that happens. First time agent put another system against her wishes.

Sincerely

[redacted] (daughter)

Consumer

Response:

I want to refund my extra paid money

Review: I am submitting this on behalf of my grandmother, the consumer, who is ** years old, seriously ill and does not read in [redacted]. Five (5) years ago she purchased a water filtration system through this company. In or about April of this year, they contacted her to advise that her system is outdated. She arranged for what she thought was a change of the filters. Instead, they had her sign a contract in [redacted], which she clearly could not read or understand, that removed the filtration system that she already paid for and owned and replaced it with a rental that she must pay an additional $2,200.00, even though she already had a system that was paid in full.Desired Settlement: I want the company to remove the system installed in April 2013 and replace with the system she had paid for and return her monies already paid. In the alternative, I want the company to cease charging her for the cost of this rental system and return her monies already paid.

Business

Response:

We have attempted to reach this person by the phone number provided many times and have not received any response therefore we assume the issue has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] was supposed to call me and deal with me directly. Instead, he tried circumventing the issue and called my grandmother directly. She advised him, in [redacted], that she is old, sick and does not read [redacted] and did not agree to pay for the new filtration system. She did not advise him that she was happy with the system and she certainly did not advise that she wanted to keep the rental system or that she is happy with the company's services. In fact, there is a witness to this conversation between my grandmother and [redacted], who can certify that my grandmother did not say any of the things that [redacted] claims.

[redacted] behavior and claims are appalling and if he and/or his company want to resolve this matter amicably, I highly suggest that he deal with me directly and expeditiously.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

August **, 2013

To whom it may concern,

We have attempted to reach both our customer [redacted] and her granddaughter many times. At this point [redacted] is holding our system and not paying for it. We previously spoke to [redacted] and every time she says something new and it is impossible to keep up with her claims and complaints because her opinions change every time we speak. After attempting to settle things with [redacted] we decided to try reaching her granddaughter; however she never answers the phone number provided. We would like to remove the system so we need a time and date during which we can come retrieve it, because at this time they owe the company $65.22 for two months of rent and are not doing anything to settle their debts.

If you have any questions, please feel free to contact me at the following phone number ###-###-####.

Aqualife Inc.,

President.

Review: I purchased the kinetico k5 system a few years ago (2013). When the technician was over at my apartment changing the filter cartridge, he informed me that there is an equipment protection and service agreement plan available where I can pay about $30 plus tax every month and get unlimited filter changes as necessary. A few weeks ago, I called the company to invite a technician to change the filters. When the tech came over he informed me that I have to pay $217 for filter change since the contract for the maintainance service was no longer valid. When I asked him why I was not informed about this prior to the visit, he had no answer to me. I asked to be connected to the manage( it took a while for the manager to call ), the manager informed me that the service agreement contract allows 3 filter changes per year and I already used it up. However, looking at the contract, there is no information about the yearly allowable filter changes. I was told that I'm using the water commercially and that I share my purified water with other households which is absolutely absurd. The manager annulled the contract without my agreement. I got the cancelation only a few days ago versus when the tech was over at my home. The company is unprofessional and unfair. They offered me to sign up for a commercial service plan which costs $60 per month and I agreed to it. I called the company to have a technician over last week and was told that the tech will come to me on Sunday. No one came and I called the company again. They told me that they don't have a request in their computer. I explained to them that I called and that I'm without purified water for over a week. I have 2 babies at home and I'm a nursing mother. They told me that the manager is not available. They want me to pay $217 even though I want to sign up to the 60$ per month plan. This company is not holding up to what the contract says. When I called the company, they told me the residential plan allows for three filter changes per year and when I got the annulled contract a few days ago, it states only two filter changes per year. They are not consistent with their information, they are misleading consumers. This company needs further investigations.

Review: Complaints

1) Upon receiving this water system 5 years ago we were told that we would be owners of the machine however we were still billed monthly as if it was a rental (we thought it was payment for ownership as stated in the contract but recently found out that was not the case)

2) The machine was defected and never properly repaired

3) The customer service representative was aloof and unhelpful

4) Our account manager named Alex's left the country when we needed him and his phone number mysteriously became a fact machine.

5) When we scheduled a pick up of the product (to return it) they came a month late and it was very difficult to even schedule the pick up at all

6) They refuse to refund the money and keep directing us to an outsourced payment company called Time Payment

7) All the reviews online state it is a scam company and many others were scammed into spending thousands of dollars for a defected productDesired Settlement: Ultimately we want to be refunded for the month of July 2015 that we didn't have the product (it had been returned).

As well as proof that our business with AquaLife has been fully terminated.

Review: AquaLife has been debiting my checking account DOUBLE the amount for the past 21 MONTHS - Yes 21 months!!

When I brought this to their attention and forwarded bank statements that showed the DOUBLE DEBIT they said that they would refrain from billing my account instead of returning the money - SERIOUSLY??? I am the customer!!! Aqualife does not get to decide how my money is spent - I do!!

They made a HUGE mistake and instead of owning up to it and returning the funds, they want to give me a credit?? You basically took money from my checking account without my permission and are not returning it - in this country that is called stealing, which is a crime.Desired Settlement: Credit my account the money that I'm owed.

Consumer

Response:

At this time, I have not been contacted by Aqualife, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: In March of 2014 technician from Aqualife came in for annual service of my water flirtation system which I purchased from them 7 years ego.Regular maintenance requires of changing 5 filters for the price of $188.00 which I was OK with it.Before he started any work he tested water quality in my faucet and he told me that main component "REVERSE OSMOSIS MEMBRANE" (PART#[redacted]) on my system is not working properly and needs to be change.He said that part is very expensive and price is $450.00.Not knowing anything about water filtration systems I agree on the price.Total bill for filters and membrane came up to $638.00.Since the bill was very high I asked him if I can give him two checks of $319.00 each to deposit one in March and one in April.He agreed.After he left I went on Internet and I found out that average price for that very expansive MEMBRANE is $45.00.Yes $45.00.I was in shock that company that I was loyal to for 7 years just robbed me in day light.I called them immediately to let them know what I discovered and I am canceling one of the checks.They did not listen to any of my arguments and deposited check anyway.Few day ego I received certified letter from them saying that if I don't pay balance plus $25.00 late fee they will turned my case over for collection.

Please I need your help I don't want my credit to be ruined because of the company like Aqualife.Desired Settlement: My desired settlement.

For the MEMBRANE I would like Aqualife to adjust price accordingly.I fell that $131.00 that I paid on top of $188.00 for filters should be enough to cover part and labor.I want Aqualife to cancel remaining balance of $344.00 and mail me a letter stating that my account is clear and they will not file for collection.

Business

Response:

Dear [redacted],

Aqualife company sales, installs and services custom-made

water purification systems, each of them is build based on water condition in

the area our customers leaving in.

The price of the membrane replaced in the system is not only

the cost of membrane by itself, but it includes cost of specialist’s home

visit, replacement of old o-rings, seals and connectors. After the job is

completed and water purification system assembly is finished, then the system

is tested under the pressure. All this is done to guarantee the system proper

work.

The list price for the membrane replaced is $450. The outstanding balance must be paid by [redacted] before 6/**/2014 is $344.00 or it will

be reported to Credit Agency.

Aqualife Inc has more than 10000 satisfied customers, but

people are different, and some of them will try to avoid fair payment.

If you have any questions, please do not hesitate to contact

me by the following phone number

[redacted],

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sorry to hear that Aqualife is not going to adjust price for membrane replacement.

Aqualife maybe is selling and servicing water purification systems but part that I being charge so much for is not special.What makes system like that special and custom are filters not membrane.Every revers osmosis system have them and they are standard don't matter were you live and are made only by few USA companies.

Technician was called to do annual system check and filter replacement not for membrane replacement, so I don't understand why Aqualife is including home visit in the price of membrane?I paid $188.00 for filers replacement.Which should include home visit and filters.

In order to change filters water must be drained and after work is done system must be tested under pressure so I don't understand why again price is added to price of membrane?

All o-rings came with membrane so that was no additional parts added by technician.

Once again I fell that Aqalife is double charging me and I will not pay the balance!!!!!!!

Aqualife you don't have 10000 customers you have 9999 customers.

Best Regards. Mediator and Aqualife,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Sorry that the customer rejected our reply but all filters are made different and high quality filters use high quality parts. You can pay a dollar for chicken at [redacted] or forty dollars for chicken at a restaurant and the concept is the same here. If you are unhappy with our prices next time you can purchase that membrane on [redacted] and service yourself. Again, we apologize we cannot satisfy your complaint but there is nothing we can do about the price. We are sorry we lost you as a customer we hoped to be able to solve your issue. The balance is still due to the company.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[

[redacted],

You are keep saying that your filters are high quality ,but we are not talking about filters.There is no way for me to verify if they are good or bad quality.Every company makes just different one and I am not in the position to verified that.When it comes to membrane it is very sample to do that specially when name and part# is listed on it.My membrane was made by APPLIED MEMBRANES INC part# MT1812A36 and was replace with the same one.Yes it is a good quality part and price for it is $45.00 on [redacted] even cheaper $19.00 plus shipping.As you can see I am compering apple to apple so your chicken example does not apply here.I am trying to understand you price list?How come for annual service you are charging $188.00 which includes fallowing:

- Service call (travel expenses)

- draining water from system

-replacing in my case 5 different "HIGH QUALITY FILTERS"

-check pressure in holding tank

-sanitizing whole system with Sani -System

-and finally check system for leaks

For all of that I paid $188.00 and for labor to change membrane $400.00? Your technician changed it within 10 minutes.Took him longer to [redacted] me and trying to sell me new unit then replacing it.

I understand that company must make many in order to stay in business but the way your company is doing it's outrageous.

Best Regards.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I installed Aqualife Water Filter on the year 2009. During the installation of this product, I was told that in case of moving to another address, installation will be free of charge. I have a witnesses that can prove it. I was paying for the yearly maintanace service for the last 4 years since 2009 with the amount of $160.00. Aqulife represenative by name [redacted] contacted me at the beginning of this year with the request for the maintanance service. I informed her that we are in a process of purchasing new residence and will make a maintanance after the move. She agreed and promised me to call later. She called me multiple times since we agreed that a sales rep will visit my residence with some new products advertisment and water test procedure. She mentioned again that reinstallation of the existed water filter system will be free. On the agreed date, the sales rep by name [redacted] appears in my new residence and water filter was removed from my old appartemt by the technichian by name [redacted]. He advertised new system and a ways how I can purchase or lease it. I decided do not change my existed Water filter and informed him about it. He agreed and left. Meanwile [redacted] came to my apartment and installed the system. Then he asked me if I'm aware about the amount of charges. I asked him if he performed a maintatnce and he told me that he only had to perform installation????? I asked him to perform maintanence and paid him $160.00 since I did not have any information about charges as well. On the next day I received a call from Aqualife rep by name [redacted], asking me if the system was reinstalled. I answered him positivly and stated that I pay $160.00 toward maintanence service. 5 minutes after I received a call from [redacted] a techichian stating that [redacted] made him responsible for not claimng $180.00 from me for the Water filter system transfer! I called back to [redacted] informing him about this call and he was trying to convince me that he did not call anybody and he works for different department. For all my requests to transfer call to [redacted] or [redacted] I was received his refusal. He stated that [redacted] does not work today and somebody will contact me later. However I called [redacted] in a minute and she answered me!? I informed her about the situation and asked to explain me what is going on. She calimed that she did not mentioned about free transafer filter service and stated that I owen them $183.00. When I asked why this information was not provided me before services were done I did not get reasonable explanation.Desired Settlement: I feel that I'm not applicable for this charge since I was providing with false information and was not informed about the charges before services wer provided for me. I'm expecting an appology as well.

Business

Response:

We have no problem paying for the re-installation if the customer can provide a copy of their contract where it says that it will be free of charge. Otherwise, we have never promised free moving to anyone and it would be strange for us to promise it to just one customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First, there is no any indication of the re-installation charge at the beginning. The technician did not have any idea what are the charges need to be applied. Also Aqualife did not provide me any information about re-installation charge and trying to apply charge without informing the customer about such services after the execution. Second, I insist that I was told that re-installation will be free of charge and I have witnesses to prove it as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

I sent you [redacted] original contract,

there is nothing about free moving. [redacted] agreed on the phone to

pay for moving of the system to plumber and after the job was bone refused the payment

plus places complaint.

Please confirm scan receiving.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

After reviewing this contract I did not find any indication about system reallocation charge. I did not agree to pay anything during phone conversation because I was never told about the charge. I will prefer to hear this conversation with Aqualife if its recorded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: AquaLife did not disclose that the $3,000 filtration system that it sold to us had a capacity of 500 gallons. Living in a 4-person household, had we known this information we would have never agreed to purchase it. The sales agent did not tell us this information during his presentation and the marketing materials, receipts, and warranty information do not contain the 500 gallon limit.

Speaking to AquaLife's tech support agent, he explained that the capacity is written in the "Passport" that is presented with every filtration unit upon installation. However, no "Passport" was ever provided - not during the sale nor during installation. A 10-year warranty was provided, however, that specified the unit will be serviced unconditionally for at least 1 year. Seven months after the purchase the unit shut off. AquaLife explained this is because the filter passed its 500 gallon capacity. AquaLife refuses to honor its 1 year unconditional service warranty and requests $200 to replace the filter. AquaLife also refuses to take the filtration system back and give us a refund.Desired Settlement: Replace the filter for free within the 1 year unconditional service period or refund the purchase price and take back the filtration system.

Consumer

Response:

At this time, I have not been contacted by Aqualife, Inc. regarding complaint ID [redacted].

Sincerely,