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Aquapower International Inc

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Aquapower International Inc Reviews (5)

I have attached a UPS proof of delivery showing that the product was returned to the sender on  04/22/2016 UPS Tracking # [redacted], I don't know why the customer is saying that we received the shipment. We moved to a new location in San Diego, Ca. ([redacted]...

[redacted]) on the mont of March, 2016. Even when this product was originally sold by a distributor in Orlando, Fl. (Air Flow International) and it is their responsibility to provide the technical support and  service locally, we Aquapower International Inc., are going to help out this customer, we will contact him at the phone number listed on his complaint.For the records, because is not one of our customers, we do not have any kind of information related to Mr. [redacted], just the one is on his letter.
 
Best regards.
 
[redacted]
Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]                 I have not received anything to my address from this company

[redacted]
 We have been contacted by Aqua Powe And have settled this problem, thank you.

I have attached a UPS proof of delivery showing that the product was returned to the sender on  04/22/2016 UPS Tracking # [redacted], I don't know why the customer is saying that we received the shipment. We moved to a new location in San Diego, Ca. ([redacted]...

[redacted]) on the mont of March, 2016. Even when this product was originally sold by a distributor in Orlando, Fl. (Air Flow International) and it is their responsibility to provide the technical support and  service locally, we Aquapower International Inc., are going to help out this customer, we will contact him at the phone number listed on his complaint.For the records, because is not one of our customers, we do not have any kind of information related to Mr. [redacted], just the one is on his letter. Best regards. [redacted]Operations Manager

Review: This would NOT be the first time we have had a problem with this company. Just recently back in November of 2014 our Platinum Robot stopped working. I contacted the service center over here in Orlando Fl who could NOT fix it and gave us the above address like once before to have our robot shipped for fixing or replaced if unable to repair. the robot was sent 11/11/14 and receive by Aqua Power on 11/18/14 based on the tracking info. We have a 8yr warrantee/Guarantee on this robot. Last year after complaining to consumer affairs towards the main company who sold us this robot Aqua Power finally send us a new one. For some unknown reasons these robots only last a period of a limited time before burning down and shutting itself completely down. I only use it 3 times weekly to collect the air dust at no more than a hour and use it to vacuum my rug once weekly and no more. We waited a month after sending this robot for repairs but no answer from Aqua Power, we have called several times leaving messages and this company continues refusing to reply to why we have not heard from then regarding our robot. We have been patient and are rethinking in taking legal measurements towards the main company in Nashville TN for selling merchandise that don't last and using a company like Aqua Power for repairs when the company itself does not do anything or aid in doing any repairs and less contact the customer as to what is going on with their robot. We are tired of continued calls to Aqua Power as to our robot. I am 6months pregnant and based on my age I cannot be under any stress to avoid a premature birth. I asks that Aqua Power International be responsible for customers interest and avoid a future legal disaster to the main robot company in Nashville TN.Desired Settlement: We want our robot repaired and returned or replaced, we asks no more.

Consumer

Response:

[redacted] We have been contacted by Aqua Powe And have settled this problem, thank you.

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Description: Air Purifying & Cleaning Systems & Equipment, Air Fragrances, Deodorizing & Disinfecting, Odor Neutralizer

Address: 9475 Nicola Tesla Ct #E, San Diego, California, United States, 92154

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