Aquarian Pools And Spas

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regarding the UV Sterilizer, do you have any submersible modelsA little reluctant with the in line versions due to the possibility of leaks outside the tankIf you do not, then the 6x is acceptableI believe you have my personal email addressPlease email me and I will forward my home address to you Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting the business' response to my complaint. The business stated that their product will deliver "crystal clear results when used properly" and that their product is "incapable of producing the results without some level of contribution from the end user"Both these statements indicate a company that is saying that their product has a zero percent failure rateRegardless of the amount of testing a product goes through there is still a chance of failure as we see every day with product recallsI have yet to come across a product that is "impossible to fail"This in essence is what the company is stating about their product. The business also stated that a piece of gravel got between the product and the glassThis did not happenThe product was brand new and went from the package straight on to the glass without ever being close to the gravel at the bottom of the tankThere was no gravel between the glass and the productIf there was then the scratch would have been a single line but there was more than one scratch after using the product (small scratches were present indicating there was more than a single area of the product that caused the damage).For a company to place all blame on the consumer and state that their product has a zero failure rate is irresponsible
Regards,
*** ***

Greetings, We appreciate your flexibility and would be happy to arrange for a UV Sterilizer of your choice to be shipped to your preferred address in lieu of the water changer that was previously offered.Please supply the size (Coralife 3x, 6x or 12x ) UV Sterilizer you would like along with a shipping address and we will send the product to you. Upon such action we will consider our dealings complete.Can you agree to this?Regards,[redacted]
Central Garden & Pet

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regarding the UV Sterilizer, do you have any submersible models. A little reluctant with the in line versions due to the possibility of leaks outside the tank. If you do not, then the 6x is acceptable. I believe you have my personal email address. Please email me and I will forward my home address to you.
Regards,
[redacted]

Greetings,Please consider this the sole response for all previous communications with Mr. [redacted]. Central Aquatics has reviewed Mr. [redacted]'s claim that the Aqueon Magnetic Algae Scraper, a product designed to remove growing algae on the inside of a glass aquarium, was the sole cause for his...

unfortunate situation. This product has been on the market for several years and has fulfilled its promise to deliver crystal clear results when used properly. The product has gone through extensive testing before entering the market and on its own, is incapable of producing the results Mr. [redacted] claims to have experienced without some level of contribution from the end user. Mr. [redacted] was advised that if there was a small piece of gravel or debris that is commonly found in an aquarium had potentially gotten lodged between the magnet and the glass and if he continued to use without noticing, a scratch could easily happen. This is why it is necessary for the user to be vigilant while cleaning the tank. Upon looking at the photos of the subject aquarium provided (attached), we see that it is filled with thousands of tiny pieces of gravel that can easily make their way between the pad and the glass if one is not paying attention. Additionally, the Algae Cleaning Magnet is not a unique product to Central Aquatics/Aqueon. In fact, there are dozens of different brands that have the very same product out on the market. It is tank safe proven technology that has been available through retailers for 30+ years. That being said, Mr. [redacted] found our explanation to be unfavorable. In good faith, we offered Mr. [redacted] some gratis product for his trouble as well as a refund for the Algae Cleaning Magnet itself which was met with a stern decline. We are sorry for the unfortunate results that our customer had while using this product and value their continued support. It is for this reason that the previous offer of gratis products and a refund for the Algae Magnet stand.Regards,[redacted]
Manager Tech/Warranty DepartmentCentral Garden & Pet[redacted]