Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10232690, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Ok, I will address the issues that Aquarian Pools spoke of in the order they mentioned them First, [redacted] did not show up for the first appointmentsI then went to the store and asked [redacted] & [redacted] why, they informed me [redacted] would call me He called me that evening and said he would be there the next day (sometime?) It was too late for me to call off work however Aquarian insisted on coming the next day , not everybody can be on Aquarian time So I called [redacted] and asked how would [redacted] know where we wanted the pool since I could not be there and [redacted] never came to my house any of the prior evenings like [redacted] said he would Then [redacted] said "Don't worry, [redacted] always takes measurements, so he knows where you want your pool , because he came to the house and painted where you wanted it " [redacted] and I were the only ones that discussed where to put the pool My wife never entered any of these discussions, Until I was at work then they cornered her and told her " If we don't dig the pool now then we will have to come back at a later date" When He came to the door to get my wife He told her that he needed to show her something Once she was in the back overlooking the painted pool shape they had drawn out , He proceeded to ask her if it looked ok to her She immediately explained to him that she had no knowledge of where the pool should go and told [redacted] he was supposed to be there the night before to discuss it with me He continued to press her to say if it looked good and when she told him she thought it should be moved more slanted He acted pained and agitated She then went into the house and they came and asked her to come out again which she did but expressed to [redacted] that she felt uncomfortable with the situation She then began calling me and taking pictures on her cell phone and emailing them to me trying to show what they had outlined [redacted] kept asking if it looked ok, she kept asking him what did him and her husband discuss He never gave an answer but seemed impatient Finally she told him she did not know but it looked ok to herthen proceeded back into our house It actually was moved further away from the deck by my wife which saved us some structural damage to our deck As far as me not paying , I have all the check stubs proving that I paid everything every time I was supposed to The first check I even drove to the store to deliver the day that the pool that the pool was dug on 7/1/ Because I thought the excavator people forgot it , and according to US Bank Aquarian pools cashed it the next day So this is an outright lie to say that payment held anything As far as me delaying the installation of the liner , This is another bold faced lie They never showed up for the previous three appointments Then again they showed up without calling me to say they needed to put some parts on the pool However I had rented a small excavator for the weekend so I could put the retaining wall by the pool So they could not work in that area of the pool while I was digging there However another two workers showed up within an hour and did all their work from inside the pool So my rented time on the excavator did not even slow them down As far as the gravel and rebar, this is actually honest ! I did tell [redacted] at Aquarian pools that I did not want him to pour the concrete right on the mud But then of course in their usual shotty method of doing things, [redacted] & [redacted] proceeded to tell me ( with a straight face) that "you don't have to put gravel under concrete"! [redacted] said the concrete around his pool has lasted years and they poured it right on the mud So yes, I told them to wait till I had gravel down, which took about week As far as the grade that they "cut down at no charge" They cut it backwards so that the water was draining back towards the wall and house When I told [redacted] this wile we were on the phone , he said " That is what you want" So since he obviously doesn't know construction or care , I had to once again rent more equipment and dig it out myself the correct way so that the water would drain away from the house and wall As far as the eight thousand dollars and addendum, this is another lie Yes, I did want another $8,of concrete poured as [redacted] and I discussed months earlier They never ever gave me any "addendum" or paperwork of any kind to sign [redacted] and [redacted] both told me that the concrete company was a separate company So I called the owner of RW CONCRETE and asked if he knew what the total charge would be He said that he had no idea, but he would know the next day when he started to pour Then thirty minutes later [redacted] called and said it was going to cost $8,and that he needed the check before any cement was ordered Knowing how these guys have been for the past three months and how they show up when ever they want, and do a little bit of work I told [redacted] that I would give the check to the concrete company / Rob , when he showed up to put the cement in Which would be the first time ever that I paid for construction work before anything was done ! Again , I always paid Aquarian early or on time and I have the bank statements to prove it ! Again [redacted] and [redacted] knew about the hoses and Nozzles being short / missing a month and a half ago Yesterday [redacted] showed up with the Nozzles and then tried to get me to accept some mis-matched cheap substitute hose for the E-Z Vac, So I am still waiting on the hose And when [redacted] showed up , He never called and walked around the back of the house to lay the cheap hoses down I caught him and told him to take them back, and get me the right hose And what a surprise [redacted] never called! They did finally pour the three foot of concrete around the pool today Now they still need to bring the right E-Z Vac for this pool , clean up their garbage mess, put the ladder , poles and diving board in, clean the pool (cement is now in it) , give me my liquid shock that I have used to keep the pool clean while I waited on them, give us the "Pool School" so we know how to close this pool, cover the exposed pipes, and level out their piles of mud everywhere Regards, It amazes me how this company can be so bold as to lie about something so easily proved false Like payment history It saddens me because this all started with such hope in this company [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Again I have to respond to Aquarian Pools comments and be bothered instead of them doing what they should! They seem to think that their needs are far more important than the customersWhat is their excuse for not completing this pool now? Are they going to lie again about payments or something else? I filed this complaint back in September and they still have not completed this pool, wouldn't you think that a customer that goes to the Revdex.com would be their top priority? Well apparently not to them! Yes they have poured the concrete around the pool and finally installed the diving boardWhich they wanted paid for before it was even installed and I told my wife, "do not pay until the board is installed"It was a good thing I insisted on this because once again they showed up without all the parts and had to come back at a "later date"! All this company seems to be worried about is their money and they don't care about the customer or their quality of work at all [redacted] told me when I ordered the diving board that they would have to pour an extra 5' by 10' cement slabHowever they poured just a very small concrete walk way around the diving boardSo I don't know if [redacted] just lied to me before, trying to sell me extra concrete or if this diving board is going to break the concrete next year ( when we get to use it ) ! I guess we will find out about that next year! The ladder and hand rail are finally installed and they did finally send someone out to pick up MOST of their trash and vacuum out the poolHOWEVER they still have not given me the right E-Z vac, as it says right on the box that it is made for a 16' by 32' pool and I have a 18' by 36' pool, as my contract says! This story that they are saying that "it will work with a 40' pool is another lie! The total length of the hose is only 34', need I remind the "pool professionals" that my pool is 36' long plus an additional 4' for the steps and an additional 4' for the depth of the pool! This means I need a hose that is at least 44' long, so now maybe the "pool professionals" can get me the right E-Z vac that I ALREADY PAID FOR! Also they still have not covered the exposed pipes, they haven't given me back all the chlorine that I had to use to keep the pool from turning green while I waited on them to complete their job ( and I am still waiting on them), they still haven't given me the "pool school" and they haven't done anything with the piles of dirt that they have around my yard or the "new drive way" that I now have going down to the pool from their cement trucks and heavy equipment! So again I say what I said in my original complaint, I want this job COMPLETED in professional manner and SOON! They also never called me to make any arrangements for their people to come over, they just seem to show up whenever they want and walk around MY house like it's their house! They seem to think that they are the important ones and the customers are a necessary evil that they have to put up with to get their moneyI EXPECT THEM TO CALL FIRST! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below WOW THESE GUYS ARE VERY GOOD LIERS!!!! First, I never asked them to "forgive my final balance"! I did call [redacted] and told him that I was so tired of all this hassle from their family run store and I thought that he was also, so I proposed that I bring back the EZ-vac/DV-since I STILL don't have the correct hose and can't use itThen they could sell it to some other poor sap and make their moneyThen I would hire another contractor to level their dirt PILES that they have around my yard and the class that I was supposed to get they could forget about (since it's almost winter now), and he could forget about all the chlorine that I have dumped in this pool waiting on them to clean it [redacted] even admitted that the chlorine that I used helped them so they didn't have to clean the poolBut now he doesn't want to replace it! The only reason [redacted] called the County for a final inspection was because I told him that I wouldn't pay a dime of the $1,that I still owe them until the pool passes the final inspection! And according to the county, the pool is not finished and deemed safe until that final inspection is done! Although [redacted] tried his best to talk me out of the inspection, which is now going to be done sometime this week [redacted] claims to have "finished grading his yard" and then I had "other contractors in the area working on the septic field and installing a retaining wall during the time our work was performed"This is so obviously a LIE! I had to have my septic field moved BEFORE they could put the pool in, all this work was done when [redacted] was guessing at where the pool could goSo when the septic field was moved they never left any tracks around where the Aquarian family put the pool and they certainly didn't leave big piles of mud! So yes I told [redacted] that I will upload the final pictures on the internet when this is all done and they tell me they are finished, and for some reason this seems to scare ***! So here I STILL sit WAITING after a month of reporting them to the Revdex.com for the Aquarian family to; give me enough hose to use the EZ Vac/DV-5000, pass the final inspection with the county, replace the chemicals that I have used while waiting on them (and I am still waiting!), give us the pool class, and level out their piles of dirtThen I can give them the final payment of $which is on our contractFor some strange reason [redacted] has put in his amount owed MORE THAN THEIR CONTRACT SAYS!!! In ***s rebuttal he said that I asked him to forgive me $1627, I don't even owe this much! As per the contract that we BOTH SIGNED I owe a final payment of $1500! So I don't have any idea where [redacted] is getting this number from, I guess he doesn't like the fact that I went to the Revdex.com so he's trying to squeeze some extra money out of me! I WANT THIS JOB DONE SO I CAN GET AWAY FROM THIS FAMILY! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10232690, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Ok, I will address the issues that Aquarian Pools spoke of in the order they mentioned them First, [redacted] did not show up for the first appointmentsI then went to the store and asked [redacted] & [redacted] why, they informed me [redacted] would call me He called me that evening and said he would be there the next day (sometime?) It was too late for me to call off work however Aquarian insisted on coming the next day , not everybody can be on Aquarian time So I called [redacted] and asked how would [redacted] know where we wanted the pool since I could not be there and [redacted] never came to my house any of the prior evenings like [redacted] said he would Then [redacted] said "Don't worry, [redacted] always takes measurements, so he knows where you want your pool , because he came to the house and painted where you wanted it " [redacted] and I were the only ones that discussed where to put the pool My wife never entered any of these discussions, Until I was at work then they cornered her and told her " If we don't dig the pool now then we will have to come back at a later date" When He came to the door to get my wife He told her that he needed to show her something Once she was in the back overlooking the painted pool shape they had drawn out , He proceeded to ask her if it looked ok to her She immediately explained to him that she had no knowledge of where the pool should go and told [redacted] he was supposed to be there the night before to discuss it with me He continued to press her to say if it looked good and when she told him she thought it should be moved more slanted He acted pained and agitated She then went into the house and they came and asked her to come out again which she did but expressed to [redacted] that she felt uncomfortable with the situation She then began calling me and taking pictures on her cell phone and emailing them to me trying to show what they had outlined [redacted] kept asking if it looked ok, she kept asking him what did him and her husband discuss He never gave an answer but seemed impatient Finally she told him she did not know but it looked ok to herthen proceeded back into our house It actually was moved further away from the deck by my wife which saved us some structural damage to our deck As far as me not paying , I have all the check stubs proving that I paid everything every time I was supposed to The first check I even drove to the store to deliver the day that the pool that the pool was dug on 7/1/ Because I thought the excavator people forgot it , and according to US Bank Aquarian pools cashed it the next day So this is an outright lie to say that payment held anything As far as me delaying the installation of the liner , This is another bold faced lie They never showed up for the previous three appointments Then again they showed up without calling me to say they needed to put some parts on the pool However I had rented a small excavator for the weekend so I could put the retaining wall by the pool So they could not work in that area of the pool while I was digging there However another two workers showed up within an hour and did all their work from inside the pool So my rented time on the excavator did not even slow them down As far as the gravel and rebar, this is actually honest ! I did tell [redacted] at Aquarian pools that I did not want him to pour the concrete right on the mud But then of course in their usual shotty method of doing things, [redacted] & [redacted] proceeded to tell me ( with a straight face) that "you don't have to put gravel under concrete"! [redacted] said the concrete around his pool has lasted years and they poured it right on the mud So yes, I told them to wait till I had gravel down, which took about week As far as the grade that they "cut down at no charge" They cut it backwards so that the water was draining back towards the wall and house When I told [redacted] this wile we were on the phone , he said " That is what you want" So since he obviously doesn't know construction or care , I had to once again rent more equipment and dig it out myself the correct way so that the water would drain away from the house and wall As far as the eight thousand dollars and addendum, this is another lie Yes, I did want another $8,of concrete poured as [redacted] and I discussed months earlier They never ever gave me any "addendum" or paperwork of any kind to sign [redacted] and [redacted] both told me that the concrete company was a separate company So I called the owner of RW CONCRETE and asked if he knew what the total charge would be He said that he had no idea, but he would know the next day when he started to pour Then thirty minutes later [redacted] called and said it was going to cost $8,and that he needed the check before any cement was ordered Knowing how these guys have been for the past three months and how they show up when ever they want, and do a little bit of work I told [redacted] that I would give the check to the concrete company / Rob , when he showed up to put the cement in Which would be the first time ever that I paid for construction work before anything was done ! Again , I always paid Aquarian early or on time and I have the bank statements to prove it ! Again [redacted] and [redacted] knew about the hoses and Nozzles being short / missing a month and a half ago Yesterday [redacted] showed up with the Nozzles and then tried to get me to accept some mis-matched cheap substitute hose for the E-Z Vac, So I am still waiting on the hose And when [redacted] showed up , He never called and walked around the back of the house to lay the cheap hoses down I caught him and told him to take them back, and get me the right hose And what a surprise [redacted] never called! They did finally pour the three foot of concrete around the pool today Now they still need to bring the right E-Z Vac for this pool , clean up their garbage mess, put the ladder , poles and diving board in, clean the pool (cement is now in it) , give me my liquid shock that I have used to keep the pool clean while I waited on them, give us the "Pool School" so we know how to close this pool, cover the exposed pipes, and level out their piles of mud everywhere Regards, It amazes me how this company can be so bold as to lie about something so easily proved false Like payment history It saddens me because this all started with such hope in this company [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Again I have to respond to Aquarian Pools comments and be bothered instead of them doing what they should! They seem to think that their needs are far more important than the customersWhat is their excuse for not completing this pool now? Are they going to lie again about payments or something else? I filed this complaint back in September and they still have not completed this pool, wouldn't you think that a customer that goes to the Revdex.com would be their top priority? Well apparently not to them! Yes they have poured the concrete around the pool and finally installed the diving boardWhich they wanted paid for before it was even installed and I told my wife, "do not pay until the board is installed"It was a good thing I insisted on this because once again they showed up without all the parts and had to come back at a "later date"! All this company seems to be worried about is their money and they don't care about the customer or their quality of work at all [redacted] told me when I ordered the diving board that they would have to pour an extra 5' by 10' cement slabHowever they poured just a very small concrete walk way around the diving boardSo I don't know if [redacted] just lied to me before, trying to sell me extra concrete or if this diving board is going to break the concrete next year ( when we get to use it ) ! I guess we will find out about that next year! The ladder and hand rail are finally installed and they did finally send someone out to pick up MOST of their trash and vacuum out the poolHOWEVER they still have not given me the right E-Z vac, as it says right on the box that it is made for a 16' by 32' pool and I have a 18' by 36' pool, as my contract says! This story that they are saying that "it will work with a 40' pool is another lie! The total length of the hose is only 34', need I remind the "pool professionals" that my pool is 36' long plus an additional 4' for the steps and an additional 4' for the depth of the pool! This means I need a hose that is at least 44' long, so now maybe the "pool professionals" can get me the right E-Z vac that I ALREADY PAID FOR! Also they still have not covered the exposed pipes, they haven't given me back all the chlorine that I had to use to keep the pool from turning green while I waited on them to complete their job ( and I am still waiting on them), they still haven't given me the "pool school" and they haven't done anything with the piles of dirt that they have around my yard or the "new drive way" that I now have going down to the pool from their cement trucks and heavy equipment! So again I say what I said in my original complaint, I want this job COMPLETED in professional manner and SOON! They also never called me to make any arrangements for their people to come over, they just seem to show up whenever they want and walk around MY house like it's their house! They seem to think that they are the important ones and the customers are a necessary evil that they have to put up with to get their moneyI EXPECT THEM TO CALL FIRST! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below WOW THESE GUYS ARE VERY GOOD LIERS!!!! First, I never asked them to "forgive my final balance"! I did call [redacted] and told him that I was so tired of all this hassle from their family run store and I thought that he was also, so I proposed that I bring back the EZ-vac/DV-since I STILL don't have the correct hose and can't use itThen they could sell it to some other poor sap and make their moneyThen I would hire another contractor to level their dirt PILES that they have around my yard and the class that I was supposed to get they could forget about (since it's almost winter now), and he could forget about all the chlorine that I have dumped in this pool waiting on them to clean it [redacted] even admitted that the chlorine that I used helped them so they didn't have to clean the poolBut now he doesn't want to replace it! The only reason [redacted] called the County for a final inspection was because I told him that I wouldn't pay a dime of the $1,that I still owe them until the pool passes the final inspection! And according to the county, the pool is not finished and deemed safe until that final inspection is done! Although [redacted] tried his best to talk me out of the inspection, which is now going to be done sometime this week [redacted] claims to have "finished grading his yard" and then I had "other contractors in the area working on the septic field and installing a retaining wall during the time our work was performed"This is so obviously a LIE! I had to have my septic field moved BEFORE they could put the pool in, all this work was done when [redacted] was guessing at where the pool could goSo when the septic field was moved they never left any tracks around where the Aquarian family put the pool and they certainly didn't leave big piles of mud! So yes I told [redacted] that I will upload the final pictures on the internet when this is all done and they tell me they are finished, and for some reason this seems to scare ***! So here I STILL sit WAITING after a month of reporting them to the Revdex.com for the Aquarian family to; give me enough hose to use the EZ Vac/DV-5000, pass the final inspection with the county, replace the chemicals that I have used while waiting on them (and I am still waiting!), give us the pool class, and level out their piles of dirtThen I can give them the final payment of $which is on our contractFor some strange reason [redacted] has put in his amount owed MORE THAN THEIR CONTRACT SAYS!!! In ***s rebuttal he said that I asked him to forgive me $1627, I don't even owe this much! As per the contract that we BOTH SIGNED I owe a final payment of $1500! So I don't have any idea where [redacted] is getting this number from, I guess he doesn't like the fact that I went to the Revdex.com so he's trying to squeeze some extra money out of me! I WANT THIS JOB DONE SO I CAN GET AWAY FROM THIS FAMILY! Regards, [redacted]