Aquarium Works

Initial Business Response /* (1000, 8, 2016/06/10) */
Ms*** purchased all of the supplies to sa living reef aquarium in late After acquiring all products needed to set up the aquarium, she stated that it was not possible to set up it up at that timeShe had stated that her mother
did not want her to bring more animals into their home
Ms*** stated that she was going to find homes for some of the animals in the home, with hopes to get the aquarium set up in a few months
Ms*** and I were friends, so I offered to store the live-rock for her until she was ready to set up the aquariumThe "live-rock" is living and must be cared for properly; requires constant water current, proper salinity, pH, aeration, and proper temperatureWhich I have provided at no cost to Ms***
Our refund policy is consistent with the industry
All orders are paid for in advance
When you order living product, that item is yours
With exception of DOA, which we cover hours beyond delivery
Our cancelation policy is that you can not cancel(Do to the nature of acquisition of live products)
Ms*** is aware of our no refund policy on live product
Our company can make arrangements to ship her the live-rock at her expense.(FedEx, UPS, or USPS)
Initial Consumer Rebuttal /* (3000, 11, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regardless of circumstances of professional or personal relations between I and the businessIt is incorrect that I was made aware of business policy on live productFor what ever reason the business failed to disclose that information to me or the fact there was a time limit on productThe business practices are deceitful and self servingI warn any consumer to be advised before doing any relations with Aquarium WorksThey do not stand behind their word or customer satisfactionsAll I require is for once the business do do the right thing in what is fairNothing more

Initial Business Response /* (1000, 8, 2016/06/10) */
Ms. [redacted] purchased all of the supplies to set-up a living reef aquarium in late 2015. After acquiring all products needed to set up the aquarium, she stated that it was not possible to set up it up at that time. She had stated that her mother...

did not want her to bring more animals into their home.
Ms. [redacted] stated that she was going to find homes for some of the animals in the home, with hopes to get the aquarium set up in a few months.
Ms. [redacted] and I were friends, so I offered to store the live-rock for her until she was ready to set up the aquarium. The "live-rock" is living and must be cared for properly; requires constant water current, proper salinity, pH, aeration, and proper temperature. Which I have provided at no cost to Ms. [redacted].
Our refund policy is consistent with the industry.
All orders are paid for in advance.
When you order living product, that item is yours.
With exception of DOA, which we cover 48 hours beyond delivery.
Our cancelation policy is that you can not cancel(Do to the nature of acquisition of live products)
Ms. [redacted] is aware of our no refund policy on live product.
Our company can make arrangements to ship her the live-rock at her expense.(FedEx, UPS, or USPS)
Initial Consumer Rebuttal /* (3000, 11, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regardless of circumstances of professional or personal relations between I and the business. It is incorrect that I was made aware of business policy on live product. For what ever reason the business failed to disclose that information to me or the fact there was a time limit on product. The business practices are deceitful and self serving. I warn any consumer to be advised before doing any relations with Aquarium Works. They do not stand behind their word or customer satisfactions. All I require is for once the business do do the right thing in what is fair. Nothing more.