Aquarius Pool Spa Service

We have advised [redacted] because of the Smartpost shipping she chose [redacted] sometimes delivers to her local post office and they will carry out the deliveryBecause she chose this service we have 1-business days to investigate the lost package after said delivery dateHer refund request has not been deniedHer 8th business day after delivery is If she still has not received her package by we will issue a full refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while the monetary matter has been resolved, their response has inaccuraciesI would like to make it known that the Nine West website states: [redacted] Therefore, I find the deduction of $per pair to be against their return policyAlso, I received two separate emails, one on November **, stating that one pair had been returned and they were crediting me a refund minus the $7.50, and the second email was on December *, stating the boots had been returnedThis does not match with the response of Nine West stating [redacted] returned "the" package and they don't know whyFurther evidence of two separate packages would be when I spoke with three different customer service representatives at Nine West all of whom could not tell me where the boots wereThey had the first pair of shoes in their warehouse but had no idea of the location of the second pair.I called Nine West on December *, citing that I had been in touch with the Revdex.com about the matterOnly then did I receive a full refundFurthermore, I do not understand why a company would not question the return of a product that was not delivered and try to rectify the problem [redacted] assures me they never received a package from Nine West destined for my address which leads me to believe my order never left the Nine West warehouseThey should admit fault and take responsibility, instead of having no interest in the satisfaction of their customersThe inaccurate information in their response and the simple fact that I had to contact them on four separate occasions is a clear indication they are not concerned with adhering to their own policies, maintaining orders and shipping at a high standard, nor customer satisfaction.While my dispute over the refund of my money has been resolved, I am not satisfied with company or the situation they caused Sincerely, [redacted]

Reached out to customerOffering double the amount of the gift card for the inconvenienceCoaching agents who were in contact with this customerGift card has available balance of $since 10/*/Sent customer a screenshot of thisApologized to the customerWaiting for her reply if she would like physical or e-gift card replacement

[redacted] returned package back to usWe are not sure of the reasonBecause of it being our label our Warehouse automatically deducted the $feeAfter further looking into the tracking number it was realized that this was an error on [redacted] end and the $fee for using our label was credited back to the customerThe customer was originally credited on 11/ [redacted] minus the $Customer was made whole on 11/*/Customer has received in total which is what she was originally chargedPlease let us know if we can be of further assistance

Revdex.com:At this time, I have not been contacted by Nine West Holdings, Incregarding complaint ID [redacted] .Sincerely, [redacted]

I have no record of contact from this customerThis does not mean she didn't contact usI just don't have any information to reference this complaintWe do request that items are sent in to our quality control department for inspectionWe can not possible just refund every customer based on their say soAt bare minimum we ask for at least a pictureIn good faith Nine West has sent the customer a $Nine West E-gift card reimbursementThis card can be used in-store or online at [redacted] Thank you

We have not lost the customers shoesWe have not received the customers returnShe stated that she used our return label and because of this she holds us responsibleOur return policy clearly tells the customer that they must keep a copy of their return tracking numbersReturn labels are printed
in mass quantity and one is placed in each box we ship outWe do not assign a specific number per customerOur return label even has a tab you can rip off and keep for your recordsIf the customer doesn't receive a return label or missplaces their return label they can print one from our websiteWhen doing this the customer is also told to retain a copy for their recordsWe have not refunded this customer because we have not received her returnWe have asked her to check with the shipping facility and her response was that she used our labelWe could have credit as an accommodation If she had a copy of the tracking number and we could see that maybe it was lost somewhere in transit or delivered and not processedBut without actually receiving the item or even a tracking number we are unable to credit this customerThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To resolve this customer issue we have contacted both *** as well as the *** Resort*** confirms delivery but *** has denied receiving the packageIn good faith we have just issued a credit of $to the customers accountThis may take 3-business days for the customer to
see. Please let meknow if any further information is needed

We have advised *** *** because of the Smartpost shipping she chose *** sometimes delivers to her local post office and they will carry out the deliveryBecause she chose this service we have 1-business days to investigate the lost package after said delivery dateHer refund request has
not been deniedHer 8th business day after delivery is 11/**/If she still has not received her package by 11/**/we will issue a full refund

Revdex.com:At this time, my complaint, ID [redacted] regarding Nine West Holdings, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while the monetary matter has been resolved, their response has inaccuracies. I would like to make it known that the Nine West website states: [redacted]
[redacted] [redacted]  Therefore, I find the deduction of $7.50 per pair to be against their return policy. Also, I received two separate emails, one on November **, 2016 stating that one pair had been returned and they were crediting me a refund minus the $7.50, and the second email was on December *, 2016 stating the boots had been returned. This does not match with the response of Nine West stating [redacted] returned "the" package and they don't know why. Further evidence of two separate packages would be when I spoke with three different customer service representatives at Nine West all of whom could not tell me where the boots were. They had the first pair of shoes in their warehouse but had no idea of the location of the second pair.I called Nine West on December *, 2016 citing that I had been in touch with the Revdex.com about the matter. Only then did I receive a full refund. Furthermore, I do not understand why a company would not question the return of a product that was not delivered and try to rectify the problem. [redacted] assures me they never received a package from Nine West destined for my address which leads me to believe my order never left the Nine West warehouse. They should admit fault and take responsibility, instead of having no interest in the satisfaction of their customers. The inaccurate information in their response and the simple fact that I had to contact them on four separate occasions is a clear indication they are not concerned with adhering to their own policies, maintaining orders and shipping at a high standard, nor customer satisfaction.While my dispute over the refund of my money has been resolved, I am not satisfied with company or the situation they caused.
Sincerely,
[redacted]

Reached out to customer. Offering double the amount of the gift card for the inconvenience. Coaching agents who were in contact with this customer. Gift card has available balance of $25.00 since 10/*/2015. Sent customer a screenshot of this. Apologized to the customer. Waiting for her reply if she...

would like physical or e-gift card replacement.

Both packages are showing as delivered on 11/**. We ask that customers give us 1-8 business days to investigate deliveries. Customer selected Surepost which is the cheapest method. She does have the option to pick ground shipping. The customer was credited for both orders before the investigation...

completed.

Revdex.com:At this time, I have not been contacted by Nine West Holdings, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] returned package back to us. We are not sure of the reason. Because of it being our label our Warehouse automatically deducted the $7.50 fee. After further looking into the tracking number it was realized that this was an error on [redacted] end and the $7.50 fee for using our label was credited...

back to the customer. The customer was originally credited on 11/** minus the $7.50 Customer was made whole on 11/*/2016 Customer has received in total 176.14 which is what she was originally charged. Please let us know if we can be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
From: E[redacted] [[redacted]] Sent: Wednesday, November **, 2015 11:06 AM To: Complaints; Inquiry Subject: Re: You have a new message from the New York Revdex.com. Complaint # [redacted]   Dear Sir or Madam, The company, Nine West, has just refunded my money.  The complaint can be closed. Many thanks, Mary E[redacted] G[redacted]

I have no record of contact from this customer. This does not mean she didn't contact us. I just don't have any information to reference this complaint. We do request that items are sent in to our quality control department for inspection. We can not possible just refund every customer based on...

their say so. At bare minimum we ask for at least a picture. In good faith Nine West has sent the customer a $25.00 Nine West E-gift card reimbursement. This card can be used in-store or online at [redacted] Thank you

After reading this I immediately refunded the customer. The customer provided tracking number [redacted] which clearly has been lost by [redacted]. The entire process of this order was done incorrectly and we are pulling calls to immediately coach agents who were in contact with this...

customer. I will be reaching out to the customer with this information. But as stated the customer has been credited as of today and should see the credit in her account within the next 3-5 business. days.