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Aquarius Pools

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Aquarius Pools Reviews (2)

When we contacted this company the guy we talked to is[redacted] and he led us to believe that he was the owner of this company. We specifically asked if their company knew how to and had installed oval above ground pools before. He said, yes, they had. We told him that we'd like to go ahead and have them install our pool. Two of his employees came over to evaluate the location of where the pool would go and also collected $300 for what we were told was for supplies needed to install the pool (blocks to go under the posts), at this meeting neither of these employees led us to believe that they had never installed an oval pool before. After a day and a half of these guys attempting to install our pool they finally admitted to us that they had never installed an oval pool before and that they were mad at[redacted] for sending them over to our house for trying to do something they had never done before. My husband talked to[redacted] that day (a Sunday) and[redacted] said that he would be over to our house the next weekend to take care of it. After he didn't attempt to contact us by the time he said he would we decided that this company was unreliable and we made arrangements with someone else to finish the job. A week after that[redacted] finally texted my husband and said he'd like to try and finish the job. 2 days later my husband texted him and said that we had already made other arrangements and that we would like our $300 back since none of the materials they said they needed that money for were used at our house and the job was never completed. He refused, saying that that money was for gas and food!!??(Side note - when trying to find this company on the Revdex.com site there is another company with 3 complaints out of [redacted], TN named Aquarius Pools. The owners name listed for that company is[redacted]. The odd thing is that the lady who answered the phone for[redacted] is[redacted]. Wondering if this could be the same company?)Desired Settlementno settlement requested - for Revdex.com information only

May 23, 2014 entered into contract to build pool. Completion of pool was to be 7/1/14. No pool has been built. Aquarius Pools will not communicate.5/23/14 Entered into contract and made payment of $9690.48 for all materials. Aquarius pools finally came out in June to perform work but then stopped and did not return as promised. At this time they cut the gas line and we found out they had not pulled the proper permits.[redacted] Code issued a stop work. The next day [redacted] did show meet me at[redacted] Code to pull the permit. They work that day on shaping the pool hole before the back hole rental equipment was being picked up. They were to return the next day. They have not worked on the pool or returned since the permit was pulled. Many text messages to[redacted] and [redacted] have gone unanswered. Phone calls are not answered or returned. It's been over 3 weeks since they last responded. Both my husband and I have reached out to them trying to get this issue resolved. We've asked them to return our money if they were not going to honor their contract.Desired SettlementI would like a refund of our money as we have been extremely patient with their lack of follow through on their commitments. Right now for the $9,690.48 that I gave them, I have a new pump on my existing pool filter, some pvc, some rebar and a dug up yard that is worse than the collapsed pool. Contact numbers we have is[redacted] and[redacted]. We have no confidence that they will honor the contract and would like a full refund.

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Description: Swimming Pool Contractors, Dealers, Design

Address: 322 Wylie Dr, Brighton, Tennessee, United States, 38011-5003

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