Aquasana, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
The business has requested to contact me directly to refund the money and resolve the issue. My direct contact is [redacted] and can be reached anytime between 8 am to 9 pm MST.Please forward this information to the business and look forward to hearing from them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am waiting to decide a response pending further discussions with Aquasana.
This is not a rejection of COO [redacted] response but a hold.  To keep all informed, here is the status:I have been in Communication with Aquasana's customer service representative [redacted] who has been very prompt, professional, and courteous.  She has refunded the amount of my purchase.  She also informed me that Aquasan's filters put potassium in the water, not sodium.   Potassium is just an alternative water softener to sodium.  Aquasana's own website lists it under its list of "contaminants": http://www.aquapurefilters.com/contaminants/152/potassium.htmlAgain, I do not want a water softener, and I do not want my water filters adding things to my water, only removing.  Potassium replaces the calcium and magnesium in the water, which are desirable minerals for health and should not be removed.  I do not have hard water in my neighborhood.  Prior Aquasana water purifier filters never added so much potassium to my water as to make it slimy and slippery and to cause crystals to form at the exit nozzle.  If Aquasana recently changed its filtration system, they should inform the customers.  The filters have not previously made the water slimy and slippery, so could Aquasana please answer why they are doing so now?Because I would prefer to remain an Aquasana customer, I expressed my desire to Ms[redacted] that Aquasana test the filters that were sent to me, and if they are able to determine an error and send me filters that do not have the same problem, then that would be the preferred solution.  Ms[redacted] has sent me a UPS shipping label to return the filters.  I will be able to return them next week as I am currently away from home.  I will return one set and keep another set for independent verification.
Regards,
[redacted]

We have reached out to the customer, waiting to hear back to complete resolution.  Offering reimbursement excluding duties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]