Aquatech Pools & Spas

The spa was a showroom model that had only ever had water in it at our store and the manufacture's warranty doesn't begin until the spa has been installed at the customer's home, so it has maintained its full warrantyThere have been issues with the spa, which we did resolve under the manufacturer's warranty guideline.The spa manufacturer does recommend not vaulting, or limiting the access to the spa's equipment or plumbing cavitiesUnfortunately there is not another way to locate these leaks without removing panels to the plumbing cavities, which will entail the need for the spa to be pulled out of its vault.While this has been a slow process, we do want to make sure we do our best satisfy our customers in the endThe client and I did speak 02/05/about having some photos sent to me that can be forwarded along to the manufacturer with the intent of seeing what support they can provide for this issue

The spa was a showroom model that had only ever had water in it at our store and the manufacture's warranty doesn't begin until the spa has been installed at the customer's home, so it has maintained its full warranty. There have been issues with the spa, which we did resolve under the...

manufacturer's warranty guideline.The spa manufacturer does recommend not vaulting, or limiting the access to the spa's equipment or plumbing cavities. Unfortunately there is not another way to locate these leaks without removing panels to the plumbing cavities, which will entail the need for the spa to be pulled out of its vault.While this has been a slow process, we do want to make sure we do our best satisfy our customers in the end. The client and I did speak 02/05/2018 about having some photos sent to me that can be forwarded along to the manufacturer with the intent of seeing what support they can provide for this issue.