Aquatherm Industries

Response:The situation has been resolvedAquatherm authorized [redacted] to replace the solar collector in questionThe collector was replaced on 5/15/by [redacted] ***Ms [redacted] was not charged for the replacementMs [redacted] system, among others installed by [redacted] of [redacted] , FL, was not installed in compliance with our published installation guidelinesOur warranty explicitly states in Section 4, Paragraph A, "This warranty does not apply to solar collectors which have not been installed and maintained in strict compliance with Aquatherm Industries' installation and operating manuals and instructions and/or applicable ordinances or codes." When it was determined [redacted] ***was not installing per our guidelines, they were given a chance to reconfigure all improper installations [redacted] ***refused, and was therefore terminated as an authorized dealer of Aquatherm Industries, IncAquatherm mailed a letter to all [redacted] customers, alerting them to the issue and recommended a replacement authorized dealer in the area to reconfigure the systems and bring them back into warranty complianceIn Ms [redacted] case this was [redacted] of [redacted] [redacted] has been reconfiguring systems to meet our installation guidelines, in order to bring them back into warranty coverageMs [redacted] refused to have her system reconfigured by [redacted]

Response:The situation has been resolved. Aquatherm authorized [redacted] to replace the solar collector in question. The collector was replaced on 5/15/15 by [redacted]. Ms. [redacted] was not charged for the replacement. Background:Ms. [redacted] system, among others installed by [redacted] of...

[redacted], FL, was not installed in compliance with our published installation guidelines. Our warranty explicitly states in Section 4, Paragraph A, "This warranty does not apply to solar collectors which have not been installed and maintained in strict compliance with Aquatherm Industries' installation and operating manuals and instructions and/or applicable ordinances or codes." When it was determined [redacted]. was not installing per our guidelines, they were given a chance to reconfigure all improper installations. [redacted]. refused, and was therefore terminated as an authorized dealer of Aquatherm Industries, Inc. Aquatherm mailed a letter to all [redacted] customers, alerting them to the issue and recommended a replacement authorized dealer in the area to reconfigure the systems and bring them back into warranty compliance. In Ms. [redacted] case this was [redacted] of [redacted]. [redacted] has been reconfiguring systems to meet our installation guidelines, in order to bring them back into warranty coverage. Ms. [redacted] refused to have her system reconfigured by [redacted]

Review: Contacted Aquatherm about a solar panel failure under warranty. They provided me with [redacted] solar to replace the panel ,[redacted] will not replace it unless I replumb the system .they say that Aquatherm will not pay for the warranty unless this is done. I purchased this system in GOOD faith now only to be given the run around and NOW not receiving the warranty service that I am due!Desired Settlement: To have the warranty replace the failed solar panel that I am entitled to.

Business

Response:

Response:The situation has been resolved. Aquatherm authorized [redacted] to replace the solar collector in question. The collector was replaced on 5/15/15 by [redacted]. Ms. [redacted] was not charged for the replacement. Background:Ms. [redacted] system, among others installed by [redacted] of [redacted], FL, was not installed in compliance with our published installation guidelines. Our warranty explicitly states in Section 4, Paragraph A, "This warranty does not apply to solar collectors which have not been installed and maintained in strict compliance with Aquatherm Industries' installation and operating manuals and instructions and/or applicable ordinances or codes." When it was determined [redacted]. was not installing per our guidelines, they were given a chance to reconfigure all improper installations. [redacted]. refused, and was therefore terminated as an authorized dealer of Aquatherm Industries, Inc. Aquatherm mailed a letter to all [redacted] customers, alerting them to the issue and recommended a replacement authorized dealer in the area to reconfigure the systems and bring them back into warranty compliance. In Ms. [redacted] case this was [redacted] of [redacted] has been reconfiguring systems to meet our installation guidelines, in order to bring them back into warranty coverage. Ms. [redacted] refused to have her system reconfigured by [redacted]