Aquatic Experts

I have communicated with this customer multiple times about their complaint issue. This product was sold to her through *** Customer Fulfillment, which means that she would need to contact *** for a refund since they warehouse and sell the products for us. I directed her in how to
do this on two separate occasions, and told her they would gladly provide a refund for her. She was unhappy with our auto-generated instructional messages which are designed to help our customers understand the correct way to use their products in their aquariums so that they get the best resultsMost people really appreciate these instructional e-mails, and we receive praise from our satisfied customers daily, thanking us for this extra effort. When she stated that she didn't like them, I immediately removed her from the mailing list so she would receive no further instructional messages from us. We have sent her both the direct link to contact *** customer service in an e-mail, along with the phone number of *** customer serviceWe have been providing customer service for her to every extent possible, and have issued her a complete refund while allowing her to keep the product. I don't know what more we can do than that. This product has hundreds of star reviews on ***, and our business has a 100% customer satisfaction rating on ***Thanks for bringing this issue to our attention. I believe we have gone above and beyond in an effort to satisfy this customerSincerely, ~Joe (*** ***)Digital Marketing SpecialistAquatic Experts, Inc.*** ***