Aquatic Technology

Our standard return policy is returns within days of the original sale will be restocked with no fee and returns after days of the original sale date will be restocked with a 20% feeThe original request for a return came in after the day point of the customer receiving the itemSince the original request was made after that point, a 20% restocking fee would applyWe extended the return period as a courtesy to the customer due to communication issuesWe still have not received the item back, but when we do we will issue a credit as soon as possible

Customer was informed and is more than welcome to return the productWe would encourage him to do so in order to provide him with a light that serves his needs

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This does nothing to address the fact that these terms were NOT stated anywhere on their link to purchase the product, their receipt, their invoice or anywhere else I am not sending the product back having to pay $plus dollars for something I am not keeping I will send it back when this complaint is properly addressed In fairness, I am willing to pay a 10% fee We can split the difference I think you should definitely make your policy much more clear NOWHERE did it tell me that the product was not a stock item or whatever you called it We are customers, we do not know your lingo Make it clearer Regards, [redacted]