Aquatime has sent it's Construction Superintendent to view the pool and determine it was a calcium buildup from improper water balance/winterization. The client disagreed with this assessment so Aquatime sent a Service crew by to show Mr. [redacted] that the scale (calcium) build-up was removable from the plaster interior surface with a stainless steel wire brush. The only area affected by this scaling is below the Winterized water level. The Winterization was not performed by Aquatime Pools. The service crew met Mr. [redacted] at his home on 5/11/16. Mr [redacted] saw the scale brush off and was now convinced that the rough surface is due to scaling of the interior surface from water imbalance. The Service Technician brushed a spot on the steps and the client rolled up his pants and walked on the area brushed and was satisfied that the scale was removable. In an email sent earlier today (5/13/16 @ 07:55am) Aquatime requested that Mr. [redacted] contact the Revdex.com to rescind the complaint after the (2) on site visits provided by Aquatime at no cost.
On 04/27/2016, a representative of Aquatime Pools ([redacted]) went by the Client's home at [redacted], MA. [redacted] was at home and viewed the pool with [redacted]. There was discussion about the new plaster surface being pitted below the water and not above. There was also...
discussion about water balance and who had been testing the water and suggesting chemical protocol. Aquatime had not been servicing the pool after the renovation was completed and Aquatime had not winterized the pool. The Client claims the pH factor of the pool water was high last season. This is normal for a [redacted] pool with a masonry finish. If the pool was a vinyl liner, it would be the opposite. The pH is a reaction between the water and the influence of the surface material. As a matter of fact, a [redacted] pool will normally not need to have the pH raised for 2-3 years due to the natural tendency of this finish to have a higher pH factor. The pool had no complaints of surface imperfections last season. It is also evident by the smooth texture of the plaster directly beneath the tile at the top of the pool wall (the area above water after winterized fall of 2015) that the pool may have not been balanced or not properly treated when winterized. This would result in the plaster finish BELOW the water being the only area effected because it was soaking in unbalanced water. Mr. [redacted] sent an email to [redacted] this afternoon at the office. [redacted] will not be in the office to review until tomorrow morning. At this point, the defects in the finish of the plaster are chemical balance related simply by their location. We will have [redacted] review the case tomorrow morning and respond with any additional comments. There may be something that can be done to mitigate the variation of the plaster surface below the winterized pool water level. We will follow up on that as well. [redacted]
Aquatime has sent it's Construction Superintendent to view the pool and determine it was a calcium buildup from improper water balance/winterization. The client disagreed with this assessment so Aquatime sent a Service crew by to show Mr. [redacted] that the scale (calcium) build-up was removable from the plaster interior surface with a stainless steel wire brush. The only area affected by this scaling is below the Winterized water level. The Winterization was not performed by Aquatime Pools. The service crew met Mr. [redacted] at his home on 5/11/16. Mr [redacted] saw the scale brush off and was now convinced that the rough surface is due to scaling of the interior surface from water imbalance. The Service Technician brushed a spot on the steps and the client rolled up his pants and walked on the area brushed and was satisfied that the scale was removable. In an email sent earlier today (5/13/16 @ 07:55am) Aquatime requested that Mr. [redacted] contact the Revdex.com to rescind the complaint after the (2) on site visits provided by Aquatime at no cost.
On 04/27/2016, a representative of Aquatime Pools ([redacted]) went by the Client's home at [redacted], MA. [redacted] was at home and viewed the pool with [redacted]. There was discussion about the new plaster surface being pitted below the water and not above. There was also...
discussion about water balance and who had been testing the water and suggesting chemical protocol. Aquatime had not been servicing the pool after the renovation was completed and Aquatime had not winterized the pool. The Client claims the pH factor of the pool water was high last season. This is normal for a [redacted] pool with a masonry finish. If the pool was a vinyl liner, it would be the opposite. The pH is a reaction between the water and the influence of the surface material. As a matter of fact, a [redacted] pool will normally not need to have the pH raised for 2-3 years due to the natural tendency of this finish to have a higher pH factor. The pool had no complaints of surface imperfections last season. It is also evident by the smooth texture of the plaster directly beneath the tile at the top of the pool wall (the area above water after winterized fall of 2015) that the pool may have not been balanced or not properly treated when winterized. This would result in the plaster finish BELOW the water being the only area effected because it was soaking in unbalanced water. Mr. [redacted] sent an email to [redacted] this afternoon at the office. [redacted] will not be in the office to review until tomorrow morning. At this point, the defects in the finish of the plaster are chemical balance related simply by their location. We will have [redacted] review the case tomorrow morning and respond with any additional comments. There may be something that can be done to mitigate the variation of the plaster surface below the winterized pool water level. We will follow up on that as well. [redacted]