Aquatitec Pools Inc.

Revdex.com spoke to Joe at the business and the following was relayed: The customer purchased the liner 3-years agoThere were no issues with the installationOver the course of time the customer did not keep the water chemistry balancedWe were responsive and did go and look at the liner as well as
take picturesIt was determined that the water had not been treated correctly and is the customers responsibilityWe went back to the customer's to inform him of the determinationWe do feel for the customer's situation and in good faith we are willing to sell him the liner at our cost plus the cost of labor for the installationIf the customer accepts this offer we will require payment in full prior to installation

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
To date I have NOT received a call from Joe at Aquatetic  Pools - as I have been eagerly awaiting his call. Thank you kindly, [redacted]

Revdex.com spoke to Joe at business and the following was relayed: I am going to call the customer and discuss the situation.