Aquegel Moisturizers, LLC

To whom it may concern, Aquegel deeply apologizes for the poor service provided to [redacted] & Mr [redacted] Aquegel strives to provide the best possible service, and when we fail to do so, it is important to us to make it rightUnfortunately, soon after Mr [redacted] ’ order was placed, we began to receive an unexpected number of ordersOur Production, Distribution, and Customer Service Teams were unable to keep up with demandDue to this overwhelming demand, we were backorderedMr [redacted] and many other customers were affected by this backorderThis is the first time in the history of our company that we have been unable to meet the needs of all our customersAs so many orders were affected, our Customer Service Team did not have the ability personally call each customer to explainCommunications were sent to Mr [redacted] via fax and email several times to explain the status of his order and apologizeDue to the inconvenience we caused, Aquegel provided the following: 1) Completed & Shipped all orders (Mr [redacted] accepted delivery and then returned his order) 2) Included free product (Mr [redacted] received Free units or a 10% increase of what he ordered) 3) Credit applied toward future orders Our Accounting Department did receive Mr [redacted] ’ request to be refunded and have attempted to mail him a refund check on two occasionsIn both instances the envelope was returned to us marked “refused”To resolve this matter, Aquegel would like to re-send the refund and re-ship his order at no costAquegel is deeply sorry for the inconvenience we have caused, and hope Mr [redacted] will accept our apologiesRest assured, we have taken steps to ensure the backorder does not happen again in the futureAquegel Senior Management

To whom it may concern, Aquegel deeply apologizes for the poor service provided to *** *** & Mr** ***Aquegel strives to provide the best possible service, and when we fail to do so, it is important to us to make it right. Unfortunately, soon after Mr
***’ order was placed, we began to receive an unexpected number of ordersOur Production, Distribution, and Customer Service Teams were unable to keep up with demandDue to this overwhelming demand, we were backorderedMr*** and many other customers were affected by this backorderThis is the first time in the history of our company that we have been unable to meet the needs of all our customers. As so many orders were affected, our Customer Service Team did not have the ability personally call each customer to explainCommunications were sent to Mr*** via fax and email several times to explain the status of his order and apologize. Due to the inconvenience we caused, Aquegel provided the following: 1) Completed & Shipped all orders (Mr*** accepted delivery and then returned his order) 2) Included free product (Mr*** received Free units or a 10% increase of what he ordered) 3) Credit applied toward future orders Our Accounting Department did receive Mr***’ request to be refunded and have attempted to mail him a refund check on two occasionsIn both instances the envelope was returned to us marked “refused”. To resolve this matter, Aquegel would like to re-send the refund and re-ship his order at no cost. Aquegel is deeply sorry for the inconvenience we have caused, and hope Mr*** will accept our apologiesRest assured, we have taken steps to ensure the backorder does not happen again in the future. Aquegel Senior Management

To whom it may concern, Aquegel deeply apologizes for the poor service provided to [redacted] & Mr. [redacted]. Aquegel strives to provide the best possible service, and when we fail to do so, it is important to us to make it right. Unfortunately, soon after Mr....

[redacted]’ order was placed, we began to receive an unexpected number of orders. Our Production, Distribution, and Customer Service Teams were unable to keep up with demand. Due to this overwhelming demand, we were backordered. Mr. [redacted] and many other customers were affected by this backorder. This is the first time in the history of our company that we have been unable to meet the needs of all our customers. As so many orders were affected, our Customer Service Team did not have the ability personally call each customer to explain. Communications were sent to Mr. [redacted] via fax and email several times to explain the status of his order and apologize. Due to the inconvenience we caused, Aquegel provided the following: 1) Completed & Shipped all orders (Mr. [redacted] accepted delivery and then returned his order) 2) Included free product (Mr. [redacted] received 10 Free units or a 10% increase of what he ordered) 3) Credit applied toward future orders Our Accounting Department did receive Mr. [redacted]’ request to be refunded and have attempted to mail him a refund check on two occasions. In both instances the envelope was returned to us marked “refused”. To resolve this matter, Aquegel would like to re-send the refund and re-ship his order at no cost. Aquegel is deeply sorry for the inconvenience we have caused, and hope Mr. [redacted] will accept our apologies. Rest assured, we have taken steps to ensure the backorder does not happen again in the future. Aquegel Senior Management