Aquia Realty Inc

AQUIA REALTY IS A VERY UPBEAT & PROFESSIONAL COMPANY. THEGIRLS IN THE OFFICE ALWAYS TEND TO MY NEEDS AND HAVE EVERYTHING TAKEN CARE OF IN A TIMELY MANNER. I WOULD RECCOMMED THIS COMPANY TO ANYONE LOOOKING TO RENT OR OWN A HOME!

Review: We vacated [redacted] on March 15th, 2015 after receiving permission from our landlord to break our lease due to my husband's medical issues. The landlord requested that we pay March's rent in full, until he received medical documentation. Once he received the requested documentation and approved our request, he specified via email that we should receive the prorated amount of March's rent. The following is copied from the email:

Given that we have proof of Mr. XXXX's medical and employment status, I am

willing to allow the XXXX's to break their lease without penalty.

-Please negotiate a final date of occupancy.

-Please notify me of this date and confirm they have paid rent for the

portion of March in which they did Occupy the house and thus rent is due (prorated rent for March).

I spoke with Bonnie at Aquia Realty regarding this matter when we moved out in March and she said she would have to discuss it with the broker and get back to me. She never called or emailed me in response. I have since called the office at least 15 times over the course of 2 months and have yet to have a phone call returned. Every time I call the office, I am told Bonnie is unavailable. I have also sent 2 emails and have not received a response. I am extremely dissatisfied with the customer service at Aquia Realty. It is inexcusable and unprofessional to not return multiple phone calls and emails. I have been attempting to contact Bonnie for the 4 months since we have moved out and have yet to be contacted.Desired Settlement: I expect Aquia Realty to refund $943.55 for the prorated portion of March 2015's rent. The rent was paid in full $1950; however we moved out on March 15th and the house was clean and inhabitable on March 16th. The landlord specified in am email that we should be refunded the prorated amount.

Business

Response:

In reply to this complaint, or office has done all in accordance with the Lease and our Policies and Procedures. The tenants are correct in that the Landlord did agree to an early release without penalty even though the tenants were legally bound to the Lease. After they vacated in the middle of the month, the tenants did receive their deposit in full from our office and in accordance with the Lease. The prorated rent refund however could not be paid to the tenants until funds were available in the Landlord's account. Had our office written them a check without the funds in the Landlord's account, it would have been commingling of funds which we legally cannot do. Our office immediately put the house back on the market for rent and a new qualified tenant has just been accepted. Therefore, with the rental income from the new tenant on July 1, 2015, our office will have the funds in the Landlord's account to refund the prorated rent to these past tenants. An email has been sent to the past tenants advising them of this.

Review: I moved out of my rental property on 11 July 2013, Under Virginia law, The Virginia Residential Landlord & Tenant Act a landlord must return the tenant's security deposit within 45 days after the tenant has moved out. The tenant has the right to be present at the final inspection. I was present at the final inspection on 11 July with [redacted] where no deficiencies were listed. On 12 July the property was released to a new tenant, whereas there has been a lack of succinct communication written or verbal on any subsequent inspections, which will fall outside of the parameters of the law. In addition, my security deposit has not been returned, after numerous calls with failed promises to make return calls.Desired Settlement: Return of full security deposit in accordance with the findings in the initial inspection (none) where the tenant was present, and any accrued interest.

Review: Return of Tenant Move-Out Security Deposit for property vacated on 11 July 2013.

The landlord has 45 days from the end of the lease to inspect the unit, make any qualifying repairs, and return to you the remaining balance plus interest if applicable.

[redacted] of the [redacted] addresses this issue.

Vacated property at [redacted] on July 11, 2013, and at the time of inspection no deficiencies were noted by [redacted], Aquia Realty,[redacted], Va. The property management company released the home to a new tenant on 12 July without any confirmed subsequent documentation to delineate damages that could have been ensued by the current tenant vice holding me liable as the prior tenant.

The Virginia security deposit, any accrued interest and any deductions, damages and charges shall be itemized by the landlord in a written notice given to the tenant, together with any amount due the tenant within 45 days after termination of the tenancy and delivery of possession.

As of the current date, there has been a lack of written or mailed correspondence detailing any actions taken to remain in compliance with the applicable guidelines. The property management refuses to make any concerted effort to open any lines of viable communication to resolve the issue. Calls are made on a frequent basis to [redacted] and [redacted] both of Aquia Realty without any dedicated support or open dialogue.Desired Settlement: Compliance with the regulatory guidelines and return of the security deposit based upon the initial findings

Business

Response:

Spoke with ** from the company and she states that there is a 45 day rule but they can add an additional 15 days for further review of the property. She states that from the landlord, they were not to give the consumer any of the deposit due to damages being done to the home and an attached [redacted] on the deck, etc. Therefore, there will be no more of the deposit returned.