Complaint: I am rejecting this response because: It is not a slow drain or clogged drainYour technician's do not know what they are doing or talking aboutWe fixed the problem ourselves thank you for nothing Your complete lack of service is really pissing me off as I will tell everyone I know to never ever purchase this system Don't waste your money or your timeYour installation technical who came out - did not even look at the drain, proceeded to tell us to call Public Works and blame it on a treeIf you consider that knowledgableThe state of New Jersey has no record of this company existing, this [redacted] They are in no phone book, no Revdex.com listening or no record in the State of New JerseyThis is not resolved Sincerely, Anne [redacted]
TeDear Revdex.com, At this time it is difficult for us to accurately address this matter and find it necessary to identify the parties involvedThis complaint has been filed against the RainSoft Division of Aquion, Inclocated in Elk Grove Village, ILAquion manufactures RainSoft water treatment equipment and sells these products to independently owned and operated distributors around the worldIn this particular case, [redacted] located in Morris, Connecticut and Fairfield, New Jersey, performed the service in questionWhat we do know is, the RainSoft water conditioner was installed on January 15, The customer has stated that they identified a leak in July The customer contacted Aquion on October 19th with a complaint that the RainSoft conditioner had a leakIt was at this time we contacted [redacted] and requested that they schedule service with the customer, at no charge to the customer [redacted] reported the following findings to us, stating “Service tech ran the RainSoft conditioner through a regeneration in the presence of Mr [redacted] , at which point the tech was told the drain only leaks when the washing machine runsThe technician found no water backing up during the time the RainSoft unit regeneratedWhen the tech ran the washing machine the drain was overcome quickly, leading to the diagnosis of a slow drainThe technician also stated that he inspected the installation of the RainSoft unit and tested the water to verify the unit was operating properlyThe tech told MrWozniak that he suspected the drain is slow and suggested having a plumber run a snake through the drainThe technician said Mr [redacted] agreed as he saw the test that was performed as well as the results.” [redacted] has assured us that the RainSoft unit is working properly, as it is manufactured to doWith that being said, we apologize for the difficulties the Wozniak’s have experiencedWe are still open to discussing this issue with them so we have a better understanding of what [redacted] could have done better in this casell us why here
Dear Revdex.com,We have discussed this issue with the authorized [redacted] technician who serviced this customer and he has informed us that the problem they are experiencing is not related to the water treatment equipment, rather it is due to a slow drain Based off the best understanding we have, it sounds as though the drain was backing up during the washing machine cycleThe [redacted] system didn’t plug the drain and cause it to back upWe agree with the technician and surmise the problem is with a slow drainWe apologize the customer had difficulties with contacting usAll of our information is listed on all our equipment and on all of our owner’s manualsRegards.RainSoft Division of Aquion, Inc
Complaint: [redacted] I am rejecting this response because: I am stressing again that this is a repair issue! The company is located in Knoxville Tn The name of the company is [redacted] of Knoxville [redacted] is the repairman who has installed the wrong pump August 3, which I have the receipt for, and then came out on February 4, The leak seems to be coming from the salt rock tankI don't feel I should report the damage to my insurance company do to the negligence of one of [redacted] 's repairmen and not having more options of servicemen in my area Sincerely, [redacted]
Dear Revdex.com,The [redacted] division of Aquion, Incis the manufacturing facility for [redacted] water treatment systemsAquion sells these products to independently owned and operated distributors around the worldThese distributors, in turn, sell directly to retail consumers and are responsible for the sales, service and day to day operations of their businessIn Ms [redacted] case, she has identified a problem with the installation of a non [redacted] componentAccording to Ms [redacted] , [redacted] Technologies, Inc., located in Newport, Tennessee, installed the wrong chem feed pump in her home on August 3, We are not aware of any warranty claims from [redacted] Technologies, or from Ms [redacted] , alleging that any [redacted] product was defective in design or manufactureAccordingly, we expect [redacted] Technologies to take the necessary steps to address any problems with the installation of the pump, thereby addressing the specific concerns set forth in Ms [redacted] complaintAquion, and its [redacted] division, will take any necessary steps to ensure that the products we manufacture perform to the standards and specifications applicable to each product or componentWe will also go as far as to assist Ms [redacted] with her chem feed pump, if needed, and work with the vendor for any replacement parts in order to insure the pump is working properlyIn regards to any water damage that may have occurred due to the sale and/or installation of the chem feed pump, we recommend that Ms [redacted] work with her insurance carrier to address any damages and to file any necessary damage claims
Complaint: I am rejecting this response because: It is not a slow drain or clogged drainYour technician's do not know what they are doing or talking aboutWe fixed the problem ourselves thank you for nothing Your complete lack of service is really pissing me off as I will tell everyone I know to never ever purchase this system Don't waste your money or your timeYour installation technical who came out - did not even look at the drain, proceeded to tell us to call Public Works and blame it on a treeIf you consider that knowledgableThe state of New Jersey has no record of this company existing, this [redacted] They are in no phone book, no Revdex.com listening or no record in the State of New JerseyThis is not resolved Sincerely, Anne [redacted]
TeDear Revdex.com, At this time it is difficult for us to accurately address this matter and find it necessary to identify the parties involvedThis complaint has been filed against the RainSoft Division of Aquion, Inclocated in Elk Grove Village, ILAquion manufactures RainSoft water treatment equipment and sells these products to independently owned and operated distributors around the worldIn this particular case, [redacted] located in Morris, Connecticut and Fairfield, New Jersey, performed the service in questionWhat we do know is, the RainSoft water conditioner was installed on January 15, The customer has stated that they identified a leak in July The customer contacted Aquion on October 19th with a complaint that the RainSoft conditioner had a leakIt was at this time we contacted [redacted] and requested that they schedule service with the customer, at no charge to the customer [redacted] reported the following findings to us, stating “Service tech ran the RainSoft conditioner through a regeneration in the presence of Mr [redacted] , at which point the tech was told the drain only leaks when the washing machine runsThe technician found no water backing up during the time the RainSoft unit regeneratedWhen the tech ran the washing machine the drain was overcome quickly, leading to the diagnosis of a slow drainThe technician also stated that he inspected the installation of the RainSoft unit and tested the water to verify the unit was operating properlyThe tech told MrWozniak that he suspected the drain is slow and suggested having a plumber run a snake through the drainThe technician said Mr [redacted] agreed as he saw the test that was performed as well as the results.” [redacted] has assured us that the RainSoft unit is working properly, as it is manufactured to doWith that being said, we apologize for the difficulties the Wozniak’s have experiencedWe are still open to discussing this issue with them so we have a better understanding of what [redacted] could have done better in this casell us why here
Dear Revdex.com,We have discussed this issue with the authorized [redacted] technician who serviced this customer and he has informed us that the problem they are experiencing is not related to the water treatment equipment, rather it is due to a slow drain Based off the best understanding we have, it sounds as though the drain was backing up during the washing machine cycleThe [redacted] system didn’t plug the drain and cause it to back upWe agree with the technician and surmise the problem is with a slow drainWe apologize the customer had difficulties with contacting usAll of our information is listed on all our equipment and on all of our owner’s manualsRegards.RainSoft Division of Aquion, Inc
Complaint: [redacted] I am rejecting this response because: I am stressing again that this is a repair issue! The company is located in Knoxville Tn The name of the company is [redacted] of Knoxville [redacted] is the repairman who has installed the wrong pump August 3, which I have the receipt for, and then came out on February 4, The leak seems to be coming from the salt rock tankI don't feel I should report the damage to my insurance company do to the negligence of one of [redacted] 's repairmen and not having more options of servicemen in my area Sincerely, [redacted]
Dear Revdex.com,The [redacted] division of Aquion, Incis the manufacturing facility for [redacted] water treatment systemsAquion sells these products to independently owned and operated distributors around the worldThese distributors, in turn, sell directly to retail consumers and are responsible for the sales, service and day to day operations of their businessIn Ms [redacted] case, she has identified a problem with the installation of a non [redacted] componentAccording to Ms [redacted] , [redacted] Technologies, Inc., located in Newport, Tennessee, installed the wrong chem feed pump in her home on August 3, We are not aware of any warranty claims from [redacted] Technologies, or from Ms [redacted] , alleging that any [redacted] product was defective in design or manufactureAccordingly, we expect [redacted] Technologies to take the necessary steps to address any problems with the installation of the pump, thereby addressing the specific concerns set forth in Ms [redacted] complaintAquion, and its [redacted] division, will take any necessary steps to ensure that the products we manufacture perform to the standards and specifications applicable to each product or componentWe will also go as far as to assist Ms [redacted] with her chem feed pump, if needed, and work with the vendor for any replacement parts in order to insure the pump is working properlyIn regards to any water damage that may have occurred due to the sale and/or installation of the chem feed pump, we recommend that Ms [redacted] work with her insurance carrier to address any damages and to file any necessary damage claims