Mr***,Thank you for the Revdex.com complaint and not contacting ownership directly with any question/concern I am aware of your project as I, the owner of Aquire Restoration, Inc., fielded your emergency service call into our office on July 21, @ approximately p.m We sent one of our Estimators to your home and he inspected within the hour from your initial service call Our estimator met with your mother, [redacted] ***, and he indicated to her what the cause was for flooding and what needed to happen to remediate He then spoke to you to explain the process and you mother, [redacted] ***, signed the Emergency Repairs Authorization (attached) which states we were to preform Emergency Services in the form of Mitigation Services The definition of Mitigation is, "to cause to become less harsh or hostile" per Merriam-Webster dictionary At NO point did we state or does the Emergency Repairs Authorization include any Reconstruction/Repair services NOR did we ever provide you with an estimate to repair what was needed to be removed to properly Mitigate your duplex from the water damage On top of that, according to our internal job notes on our software, it is documented that you stated to our Estimator in the beginning of the project that you were going to have a "handyman" you know put the basement back together because he could do it fast - for your tenants We did not make a mess of your basement, we properly mitigated the basement from flooding which included demolition of drywall, floor coverings and baseboards then we dried all remaining surfaces so you wouldn't have additional problems with mold growth I have been in the restoration industry for over years and there has never been a property mitigated (dried) and put back together in hours It takes at least 48-to properly dry ANY building material that was affected by waterRegarding your interest on your account, it is shown on your work authorization and each invoice that our net payment terms were NET You have not responded to any of the invoices and past due late fees were not added until October We have been fair and have been waiting for payment for six months and the first communication we have had with you since was in November when you called our office to speak to our Estimator Now you have filed a complaint after you were supplied with a notice of intent to file lien According to our internal notes, "you were rude and condescending" to my staff and that is NOT how we operate our business so he probably laughed when you were out of control I give all staff permission to treat hostile customers the way they are treating us and disconnect if anyone becomes verbally abusive The only interaction we had with your insurance company was by sending our invoice to your insurance company direct and have no idea if you were paid on our invoice or not In short, while I am willing to negotiate your invoice cost, there is no way we are going to reduce your invoice to zero We preformed a service which you approved We never verbally told you or provided you in writing that we were going to repair your basement after the mitigation was complete I am willing to provide you with a 10% discount if our invoice is satisfied within the next business days Please advise Sincerely, [redacted] , PresidentAquire Restoration of Madison, Inc
Mr***,Thank you for the Revdex.com complaint and not contacting ownership directly with any question/concern I am aware of your project as I, the owner of Aquire Restoration, Inc., fielded your emergency service call into our office on July 21, @ approximately p.m We sent one of our Estimators to your home and he inspected within the hour from your initial service call Our estimator met with your mother, [redacted] ***, and he indicated to her what the cause was for flooding and what needed to happen to remediate He then spoke to you to explain the process and you mother, [redacted] ***, signed the Emergency Repairs Authorization (attached) which states we were to preform Emergency Services in the form of Mitigation Services The definition of Mitigation is, "to cause to become less harsh or hostile" per Merriam-Webster dictionary At NO point did we state or does the Emergency Repairs Authorization include any Reconstruction/Repair services NOR did we ever provide you with an estimate to repair what was needed to be removed to properly Mitigate your duplex from the water damage On top of that, according to our internal job notes on our software, it is documented that you stated to our Estimator in the beginning of the project that you were going to have a "handyman" you know put the basement back together because he could do it fast - for your tenants We did not make a mess of your basement, we properly mitigated the basement from flooding which included demolition of drywall, floor coverings and baseboards then we dried all remaining surfaces so you wouldn't have additional problems with mold growth I have been in the restoration industry for over years and there has never been a property mitigated (dried) and put back together in hours It takes at least 48-to properly dry ANY building material that was affected by waterRegarding your interest on your account, it is shown on your work authorization and each invoice that our net payment terms were NET You have not responded to any of the invoices and past due late fees were not added until October We have been fair and have been waiting for payment for six months and the first communication we have had with you since was in November when you called our office to speak to our Estimator Now you have filed a complaint after you were supplied with a notice of intent to file lien According to our internal notes, "you were rude and condescending" to my staff and that is NOT how we operate our business so he probably laughed when you were out of control I give all staff permission to treat hostile customers the way they are treating us and disconnect if anyone becomes verbally abusive The only interaction we had with your insurance company was by sending our invoice to your insurance company direct and have no idea if you were paid on our invoice or not In short, while I am willing to negotiate your invoice cost, there is no way we are going to reduce your invoice to zero We preformed a service which you approved We never verbally told you or provided you in writing that we were going to repair your basement after the mitigation was complete I am willing to provide you with a 10% discount if our invoice is satisfied within the next business days Please advise Sincerely, [redacted] , PresidentAquire Restoration of Madison, Inc