***, I apologize for the confusion with the tracking informationAs a label is generated for the order when completedIt still has to go through the packing process into the shipping department in the order in which there where receivedThe current back log we have encountered in our shipping department has caused orders to leave our facility within business daysI know this can be a inconvenience and very frustration for you the customerWe sincerely apologize as we are working overtime an weekends to get caught up as we never anticipated such a extensive setbackI did go ahead an refund your shipping, as I know this doesn't get you your product faster, but please bare with us at this difficult time
[redacted] I do apologize for the delayWe have had unforeseen setbacks coming off the holidays which as well back logged our shipping departmentWe are the direct manufacture and can encounter delaysWe never anticipated it to be this extensive as I can insure you we are working overtime and weekends to get caught upWe know this can cause an inconvenience to the customer and we deeply apologizePlease bear with us through this difficult timeI as well I see that we refunded your shipping, even though I know this does not help the inconvenience of your wait time but we want our customers to know we are trying our best to get orders outI do see your order was delivered on the 4th of MarchPlease contact us a www.support.com for any further assistance
The response does not address any of the corrective actions requestedThe discount that I should be offered for my experience should at least be similar to the discount offered other customers in law enforcement or military get without going through many broken promises, lies, excuses, and delaysFurthermore, nothing is being done to address their marketing nor deceptive business practicesARneeds to step up, accept responsibility for their failures, and make it right with their customers
Ordered a bunch of gear from this company There was some confusion about my mailing address because I needed to change it when I was deployed (no notice) After I realized my parents hadn't received the package, I wrote the company about it Within hours, they had responded to my query, determined what had happened, immediately rebuilt the package, and provided me with some monetary reparation (all on their own volition) The new package was delivered in under a week I don't normally write reviews but it has been over a year since I have dealt with a company that actively tried to correct any sort of problem on their own initiative The fact that there was no muss or fuss, and rebuilt my package with an included monetary loss on their own shows a focus on customer service To me, that means a lotAs it shows a business integrity and ethic that too many companies (or brands) nowadays snub (especially in markets such as this) I will be a repeat customer, and will have no reservations pushing my friends looking for gear to them A+ customer service
[redacted] We apologize for any inconvenience we have causedWe have had unforeseen set backs in our shipping departmentWe do our best to update you properly, an are working overtime to get this matter correctedIf you would have informed us that you wanted to cancel an receive refund we would have processed it for you at that timeWe will get your order canceled an issue your refund, it will take about 3-business day to process back into your account
William, I apologize that you were unsatisfied with your experience but as previously stated we were having technical issues with our phone lines as we are in a new buildingWe were contacting you via email to inform you that you were not hung up onAs well to avoid further issues with getting disconnectedAgain I apologize that we were unable to keep your business, and for any past miscommunication
I recently purchased from arI own multiple items but had a issue with my last orderThe customer service manager ( [redacted] took care of the issue with expedient follow up to ensure my needs were metThis is a product that you can't buy after a situation or incidentIt's a investmentKnowing that the customer service will support you after a purchase is keyI would recommend you invest in the protection of your vital organs by putting a arplate over those vitals.a little steal saves a broken heart....ribs, spleen, lungs and liver
***, I apologize for the confusion with the tracking informationAs a label is generated for the order when completedIt still has to go through the packing process into the shipping department in the order in which there where receivedThe current back log we have encountered in our shipping department has caused orders to leave our facility within business daysI know this can be a inconvenience and very frustration for you the customerWe sincerely apologize as we are working overtime an weekends to get caught up as we never anticipated such a extensive setbackI did go ahead an refund your shipping, as I know this doesn't get you your product faster, but please bare with us at this difficult time
[redacted] I do apologize for the delayWe have had unforeseen setbacks coming off the holidays which as well back logged our shipping departmentWe are the direct manufacture and can encounter delaysWe never anticipated it to be this extensive as I can insure you we are working overtime and weekends to get caught upWe know this can cause an inconvenience to the customer and we deeply apologizePlease bear with us through this difficult timeI as well I see that we refunded your shipping, even though I know this does not help the inconvenience of your wait time but we want our customers to know we are trying our best to get orders outI do see your order was delivered on the 4th of MarchPlease contact us a www.support.com for any further assistance
The response does not address any of the corrective actions requestedThe discount that I should be offered for my experience should at least be similar to the discount offered other customers in law enforcement or military get without going through many broken promises, lies, excuses, and delaysFurthermore, nothing is being done to address their marketing nor deceptive business practicesARneeds to step up, accept responsibility for their failures, and make it right with their customers
Ordered a bunch of gear from this company There was some confusion about my mailing address because I needed to change it when I was deployed (no notice) After I realized my parents hadn't received the package, I wrote the company about it Within hours, they had responded to my query, determined what had happened, immediately rebuilt the package, and provided me with some monetary reparation (all on their own volition) The new package was delivered in under a week I don't normally write reviews but it has been over a year since I have dealt with a company that actively tried to correct any sort of problem on their own initiative The fact that there was no muss or fuss, and rebuilt my package with an included monetary loss on their own shows a focus on customer service To me, that means a lotAs it shows a business integrity and ethic that too many companies (or brands) nowadays snub (especially in markets such as this) I will be a repeat customer, and will have no reservations pushing my friends looking for gear to them A+ customer service
[redacted] We apologize for any inconvenience we have causedWe have had unforeseen set backs in our shipping departmentWe do our best to update you properly, an are working overtime to get this matter correctedIf you would have informed us that you wanted to cancel an receive refund we would have processed it for you at that timeWe will get your order canceled an issue your refund, it will take about 3-business day to process back into your account
William, I apologize that you were unsatisfied with your experience but as previously stated we were having technical issues with our phone lines as we are in a new buildingWe were contacting you via email to inform you that you were not hung up onAs well to avoid further issues with getting disconnectedAgain I apologize that we were unable to keep your business, and for any past miscommunication
I recently purchased from arI own multiple items but had a issue with my last orderThe customer service manager ( [redacted] took care of the issue with expedient follow up to ensure my needs were metThis is a product that you can't buy after a situation or incidentIt's a investmentKnowing that the customer service will support you after a purchase is keyI would recommend you invest in the protection of your vital organs by putting a arplate over those vitals.a little steal saves a broken heart....ribs, spleen, lungs and liver