A&R Collision Center

Initial Business Response / [redacted] (1000, 5, 2017/06/14) */ Boat Model: V22GT Serial Number: GENXXXXXD Dealership: Wonderland Marine West Purchase Date: 06/07/ Customer Name: [redacted] We have received your letter via fax todayPlease see below correspondence between G(myself) and this retail customerPlease note that the dealership in which sold this boat Wonderland Marine West has been copied on these correspondences as wellAs you can see both G3, and the selling dealership (Wonderland Marine West) are working to resolve this boat's issuePer our warranty we will do our utmost best to repair this boat and satisfy this customerWonderland Marine [redacted] is bringing this boat back to the G06/15/17, and we are going to physically repair this boat here at the factoryPer the dealer, the customer is good with thisPlease consider this claim to be closed, as Gand Wonderland are working together to correct this boatAnything else needed, please let me knowI await your response From: [redacted] Sent: Monday, June 12, XXXX XX:XX PM To: ' [redacted] @sbcglobal.net' Cc: '***@wonderlandmarinewest.com' ; ' [redacted] @wonderlandmarinewest.com' ; 'Wonderland Marine West Parts' Subject: FW: Message from [redacted] ***, I understand your frustrationAll GBoats are sold and serviced through the selling dealerships for warranty purposesWe (G3) are able to assist through authorized GdealershipsI have spoken with [redacted] at Wonderland about thisI understand that Wonderland is picking up your boat tomorrow to evaluate this issue Best Regards, [redacted] Warranty - Technical Support Manager From: [redacted] mailto: [redacted] @sbcglobal.net Sent: Monday, June 12, XXXX XX:XX AM To: [redacted] Subject: Re: Message from [redacted] Our warranty is with your companyWe almost sank in the river yesterday!! This has been going on for too longIf the dealer could fix it they would have by nowThree strikes should constitute a recall The thing is just a lemonI've never seen any bad reviews related to this problem with your boatsMy conclusion is that we need to trade the boat and get one that is not defective Let's avoid a lawsuit and come to some agreement here [redacted] and [redacted] XXX XXX-XXXX XXX XXX-XXXX On Monday, June 12, XXXX XX:XX AM, [redacted] wrote: [redacted] ***, We are sorry to hear you are experiencing such issues with your GpontoonGmost definitely wants you to be able to enjoy your boat as intendedWe are confident that these issues can and will be repaired to your satisfactory through your GdealershipI have copied Wonderland Marine West on this e-mail so they can contact you about this issues you are currently havingThanks Best Regards, [redacted] Warranty - Technical Support Manager SunCatcher Pontoons by GBoats: Contact G3: Submitted: Mon, June 12th, at 7:am Email Address: [redacted] @sbcglobal.net First Name: [redacted] Last Name: [redacted] Company Name: Address 1: XXXXX Edgewater St Address 2: City: [redacted] State: [redacted] Zip: XXXXX Phone: (XXX) XXX-XXXX Message: We bought a V322GT in from Wonderland Marine in Howell Michigan in May of We have had nothing but problems from the get go Over the last two years this boat has been back at the dealer several timesWe actually lost three months of boating while it was sitting at the dealer for warranty work last year and in The main problem is that it is taking on water like crazyThe bilge will fill up when we are underwayYou can actually watch the water pouring in from underneath the boat which forces the nose down and then takes on water from the stern as well Underneath the boat there is an aluminum skin which keeps peeling backRight now the underbelly is pulling back again We really need some help with this as soon as possible! The boat just got in the water after we lost half the season to this problem last yearPlease have someone call meThe dealer is getting nothing done about thisWe paid good money for your boat and deserve to have it to enjoy! Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/06/19) */ We are not okay with thisThe owner of the dealership even agreed that the boat is built wrongHe worked with us to finally look at the bottom of the vesselWe took many pictures including a video of the owner finding the same defect as we have been trying to tell the service center about for two years! We DO NOT want this case closed and we never said we were okay with more repairsWe have had so many problems and lost a lot of money paying for something we can't useWE WANT A NEW BOAT or a REFUND!!!! The fourth time is the charm.......we don't want to deal with the inevitable fifth time Final Business Response / [redacted] (4000, 10, 2017/06/27) */ [redacted] This boat was returned to GBoat's factory by the dealership Wonderland Marine West on 06/15/The boat was repaired, and tested physically by GBoats at our nearest lakeBoat was successfully repaired in a timely manner, and the dealer (Gary Mitter) at Wonderland Marine pickthis boat on Friday morning 06/23/so to return to the customerGBoats has fulfilled our obligation of repairing this boat under warrantyCurrently I understand the customer is out of town, and has not picked up their boat up yetPlease consider this claim to be closed as this boat is successfully repaired, and now in the dealer's/customer's possessionThank you

Initial Business Response /* (1000, 5, 2016/01/25) */
We would like to first point out that this customer is not the original purchaser of this hullWe are not sure, but they could even be the 3rd ownerThe split in the hull is in an area that is not advisable to repairWe feel it would simply
not hold upThis boat was built in and even if the current customer has taken care of his boat, we have no knowledge how the previous owner(s)took care of the boat
Our warranty states that Ghas a Limited Lifetime warranty on the main hull seams to the original purchaser and could be transfered within the first five years (one time) for a length of five years from the original purchase date which was 3/15/Hull warranty expired on 3/15/
As we can sympathize with the customer's situation, we have no warranty previsions to support the claim
Initial Consumer Rebuttal /* (3000, 7, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Gwants to blame the customer but I have had the boat looked at by metal shops both pointed out the quality of the welds are to blameThe welding from the factory looks like crapQuality control SUCKS at Gthey just wont admit itI have heard the same from other customers as well

Initial Business Response /* (1000, 5, 2016/08/17) */
To whom this may concern,
This is in response to your case I.DXXXXXX addressed to *** ***Please allow me to respond on his behalfGdoes not have a parts catalog availableGcannot find any information regarding this customer such
as serial number, or ownership of this XXXX XX' Gpontoon boat referencedI have personally spoken to our authorized Gdealership (White River *** *** in *** IN today 08/17/The dealer said that if the customer would contact them (XXX-XXX-XXXX) with a serial number provided, they would be more than happy to have the required parts ordered for this customerThank you

Initial Business Response /* (1000, 5, 2017/06/14) */
Boat Model: V3 22GT
Serial Number: GENXXXXXD515
Dealership: Wonderland Marine West
Purchase Date: 06/07/15
Customer Name: [redacted]
We have received your letter via fax today. Please see below correspondence between...

G3 (myself) and this retail customer. Please note that the dealership in which sold this boat Wonderland Marine West has been copied on these correspondences as well. As you can see both G3, and the selling dealership (Wonderland Marine West) are working to resolve this boat's issue. Per our warranty we will do our utmost best to repair this boat and satisfy this customer. Wonderland Marine [redacted] is bringing this boat back to the G3 06/15/17, and we are going to physically repair this boat here at the factory. Per the dealer, the customer is good with this. Please consider this claim to be closed, as G3 and Wonderland are working together to correct this boat. Anything else needed, please let me know. I await your response.
From: [redacted]
Sent: Monday, June 12, XXXX XX:XX PM
To: '[redacted]@sbcglobal.net'
Cc: '[redacted]@wonderlandmarinewest.com' ; '[redacted]@wonderlandmarinewest.com' ; 'Wonderland Marine West Parts'
Subject: FW: Message from [redacted],
I understand your frustration. All G3 Boats are sold and serviced through the selling dealerships for warranty purposes. We (G3) are able to assist through authorized G3 dealerships. I have spoken with [redacted] at Wonderland about this. I understand that Wonderland is picking up your boat tomorrow to evaluate this issue.
Best Regards,
[redacted]
Warranty - Technical Support Manager


From: [redacted] mailto:[redacted]@sbcglobal.net
Sent: Monday, June 12, XXXX XX:XX AM
To: [redacted]
Subject: Re: Message from [redacted]
Our warranty is with your company. We almost sank in the river yesterday!! This has been going on for too long. If the dealer could fix it they would have by now. Three strikes should constitute a recall.
The thing is just a lemon. I've never seen any bad reviews related to this problem with your boats. My conclusion is that we need to trade the boat and get one that is not defective.
Let's avoid a lawsuit and come to some agreement here.
[redacted] and [redacted]
XXX XXX-XXXX
XXX XXX-XXXX
On Monday, June 12, XXXX XX:XX AM, [redacted] wrote:
[redacted],

We are sorry to hear you are experiencing such issues with your 2015 G3 pontoon. G3 most definitely wants you to be able to enjoy your boat as intended. We are confident that these issues can and will be repaired to your satisfactory through your G3 dealership. I have copied Wonderland Marine West on this e-mail so they can contact you about this issues you are currently having. Thanks.


Best Regards,

[redacted]
Warranty - Technical Support Manager





SunCatcher Pontoons by G3 Boats:
Contact G3:
Submitted: Mon, June 12th, 2017 at 7:28 am
Email Address: [redacted]@sbcglobal.net

First Name: [redacted]

Last Name: [redacted]

Company Name: 1962

Address 1: XXXXX Edgewater St

Address 2:

City: [redacted]

State: **

Zip: XXXXX

Phone: (XXX) XXX-XXXX

Message: We bought a V322GT in 2015 from Wonderland Marine in Howell Michigan in May of 2015. We have had nothing but problems from the get go.
Over the last two years this boat has been back at the dealer several times. We actually lost three months of boating while it was sitting at the dealer for warranty work last year and in 2015.
The main problem is that it is taking on water like crazy. The bilge will fill up when we are underway. You can actually watch the water pouring in from underneath the boat which forces the nose down and then takes on water from the stern as well.
Underneath the boat there is an aluminum skin which keeps peeling back. Right now the underbelly is pulling back again.
We really need some help with this as soon as possible!
The boat just got in the water after we lost half the season to this problem last year. Please have someone call me. The dealer is getting nothing done about this. We paid good money for your boat and deserve to have it to enjoy!
Initial Consumer Rebuttal /* (3000, 8, 2017/06/19) */
We are not okay with this. The owner of the dealership even agreed that the boat is built wrong. He worked with us to finally look at the bottom of the vessel. We took many pictures including a video of the owner finding the same defect as we have been trying to tell the service center about for two years! We DO NOT want this case closed and we never said we were okay with more repairs. We have had so many problems and lost a lot of money paying for something we can't use. WE WANT A NEW BOAT or a REFUND!!!! The fourth time is the charm.......we don't want to deal with the inevitable fifth time.
Final Business Response /* (4000, 10, 2017/06/27) */
[redacted]
This boat was returned to G3 Boat's factory by the dealership Wonderland Marine West on 06/15/17. The boat was repaired, and tested physically by G3 Boats at our nearest lake. Boat was successfully repaired in a timely manner, and the dealer (Gary Mitter) at Wonderland Marine picked-up this boat on Friday morning 06/23/17 so to return to the customer. G3 Boats has fulfilled our obligation of repairing this boat under warranty. Currently I understand the customer is out of town, and has not picked up their boat up yet. Please consider this claim to be closed as this boat is successfully repaired, and now in the dealer's/customer's possession. Thank you.