A&R Medical Supplies

Poor accounting practices at A&R Medical Supply. We received services for a knee brace on February 4, 2019. The first and only bill for this service was mailed to me on December 17, 2019 ... a full 10 months later. Upon receipt of the only bill on January 15, 2020, we paid the owed $10.23 on January 24, 2020 by credit card via a phone call to A&R Medical Supply at , option 4. Spoke with A&R Medical Supply employee, Carla who took our payment and provided a confirmation ID number of ***. Shortly after we paid, A&R Medical Supply sent this debt to collections...despite it being paid and despite their delinquency in providing a bill. We received the debt collection letter on February 18, 2020 and have formally disputed it.

A&R's billing statement says you can pay online at ***. I paid my bill online on Aug. 8 and recently received a new bill which did not acknowledge that payment, which was debited from my credit card account. When I called A&R to inquire, they said their online service was not working, and insisted that I send a copy of my bank statement to "verify" the online transaction. I do not wish to send them by bank statement. If they have a faulty online system, it is up to them to track payments made. They were also quit rude on the phone. Their representative threatened to send the matter to collection, even though it has been paid.

I purchased two pair of Jobst support hose (approximately $144). They were special order items because the style and color I needed were not in stock. I paid with a credit card. I kept the receipt. I produced the receipt weeks later when A&R told me they had no record of the purchase or the order. They told me that the receipt was not good enough that I needed to produce more paperwork. At the time of the purchase and order — all I was given was the credit card receipt and was told to “check back”. They told me they were sorry they couldn’t help me.

I want my $144 back or the item(s) that I ordered.

After perusing the Internet I see that A&R has received many negative reviews and possibly formal complaints.

Can you help me?

I had to obtain a wheelchair for my son on an emergent basis. I was told they would not process a Tricare claim. I asked to rent a wheelchair. I then inquired if I could purchase the wheelchair. I was told I would cost me $700 for an identical wheelchair that I purchased elsewhere for $150. I returned the wheelchair to A&R one day into the second months rental, as their office was closed on the day it was due. They charged me an entire months rent for having it one day over.

I went in to buy a cpap mask. The associate Sarah G convinced me that the mask she proposed to me was the best one to get. I paid $110 because I don’t have insurance. When I got home and tried it on, it was flimsy and the nose pillows she assured would fit my nose, did not fit correctly. I went back to exchange it for another mask and she told me there were no exchanges. There was nothing written on the receipt stating that no exchanges were available. She also said because it was packaged that she had no use for it again. I went off of her word that this was the best mask and she basically said tough luck. $110 is a lot of money to pay for something that did not fit when she said it would. I would like an exchange or refund. If they are selling things that you have to wear, you should be able to try them on at the store or the exchange policy should be changed. She never offered me to try one on, she just came with some masks from the back and assured me that it was the best one.

Dear Sirs: Unfortunately I has been assigned to A & R Medical for my oxygen. They have always had abyssmal customer service issues. If you stand in front of them at the store they pick up phones and ignore you. If you call in they put you on hold for an hour,promise to call you back and never do. They routinely lie,and treat senior citizens,the bulk of their business like crap. Sorry no nice way to say it. They cannot even handle getting a simple fax from my doctor which had to be sent 6 times. To say they are rude and incompetent is an understatement. The real gist of my complaint is that when I went to their iffice,and braced myself because it is always unpleasant,they demanded I pay them $180.00 or they would hold my oxygen hostage which is exactly what they did. They made it clear they would NOT give me ANY oxygen unless I paid them then and there. They said I would have to give them $11.00 for a tank but then took away the regulator and the trolley and left me with absolutely nothing which endangered my life. Money being the ONLY thing they care about. They claim they called me butI have received no calls but I havw had the same phone number for 10 years so like everything they say it is a lie. I never received any bills either. I was completely blindsided by this attack. They told me they couldn't "give me a tank"because they don't give anything to anyone but they are wrong. They give abominal customer service,lies,defective DME,double dealing and complete lack of ethics,morality caring and compassion.If you look at their FB page you will see 15 reviews at 1 star including my own. I would have given them a zero but it started with one.

A&R Medical is the medical supplier providing my sleep apnea equipment. Since I began working with them, they have NEVER gotten an order right. Not once!! They repeatedly send supplies that I never ordered, I don't want, and I can't use. I've asked them repeatedly to stop sending the wrong supplies but every time it's the same. When I have attempted to call A&R, I'm never able to reach the designated person. I'm never able to resolve anything by phone so, even though I live in Moriarty, I've had to drive to Albuquerque several times to MAKE them replace wrong supplies with correct ones. During my most recent visit, I asked for billing records to see if I was being charged for all the wrong equipment and I was given a stack of papers that provided absolutely no help, which did not identify how much was being billed to me vs. my insurance company, and were essentially worthless. Currently A&R Medical is billing me $296, which is in addition to what my health insurance provider has already paid them. I have the distinct impression that A&R is deliberately over-billing or double-billing, and every time I try to get information about their billing, they only make things more confusing.

My mom purchased a wheelchair and commode for my dad from AR Medial Supplies' Santa Fe location on a Saturday (12/30/17). She tried to RENT these items but the only person in store DIDN'T KNOW HOW to rent these to her. He didn't even know the item codes. A manager wouldn't available until Tuesday (1/2/18). The store was closed 12/31-1/1 for the holiday. He DIED on Thursday (1/4/18). We never took these items out of the car. They have all their tags, wrappings and receipt.

After grieving for a few days, we tried to return these items on 1/9/18 and were told that there was a 3-day return policy.

1) This is disgusting and shows a profound lack of compass for their client base.
2) She never wanted to purchase these items in the first place, but they didn't allow were to RENT them due to their own incompetence.
3) There is no reason not to accept these items. They are in the exact same condition as if they were on the shelf in the store.

I sent A&R a prescription from my Doctor to get me a manual wheelchair a month ago an My daughter went to check on it about a week ago an they told her there was other people in line before your mother.If I knew this was taking this long I would have went someplace faster