A&R Restaurant Equipment

Review: On June 5/2012, we purchased a Leader Commercial Stainless Steel Refrigerator from this company for $1695.00, it was suppose to be brand new, the appliance stopped working in August of 2014, which was not a problem until the repair people came in and told us that the parts in the refrigerator was refurbished and not new, which is probably why it stopped working, we took pictures of the parts and took the back to A & R to show him that this was not a new refrigerator but a refurbished one and that was not disclosed to us at time of purchase. He stated that's not his fault take it up with Leader. I will be writing Leader a letter also about how this business misrepresents their products but at the same time, A & R was paid for the product plus removal of the old refrigerator and they are even denying delivering it when we had to pay them upon deliveryDesired Settlement: We would like to be fully reimbursed or at least value of what is would cost us now to replace it for selling a product that was represented as new and it wasn't.

Review: Failure to provide manufacturer's instructions and warranty for new steam table received a month ago. The plumber will not install the equipment without the instructions. A & R has not responded to our many requests for instructions. The company also failed to complete the order. The pots and pans were missing.Desired Settlement: Absent of instructions, we are requesting a full refund.