Aragon Iron & Metal Corp

First of all these customers had no problems when they were in the office and everything was explained at that time They said they were in our office for an hour which is untrue Prices were as follows : no payment for scrap steel if you have less than 1,lbs if you have between 1,and 2,the price is $85.00/ton(2,lbs) NOT $PER HALF TON A HALF TON WOULD BE WORTH $ and if you have 2,lbs or more the price is $135.00/ton (2,lbs) We charge to take tires, $each, and WE DO NOT PAY FOR THEIR WEIGHT! They weighed their material with the tires on the load, therefore we deducted for their weight, because they are not steel, and then charged $each to recycle them I tried explaining to her....which by the way she was never in our office, there was a man collecting If you brought a tire to recycle it would cost $ there would be no weighing of the tire at all Tires are basically trash...we have to pay to get rid of them and there is no payment out for themWe DO NOT negotiate on tire recycling When multiple office people tried explaining this to her she would not hang up the phone, insisting she was correct which she is not She can't do the calculations to support her thoughtsThey are not owed anything there was no 'slipping' of extra fees in, she was not there so she can't say what was said or not If she was so concerned she should have been in the office at the time of payment Again, the person filing the complaint wasn't even in the office A man brought all the material in and signed for it at the end He had no problem with it because he UNDERSTOOD the explanation which she clearly did not

Complaint: [redacted] I am rejecting this response because: #1.We were never put on notice that there would be any deductions other then the $3.50(which the owner negotiated down from $to make sure we did not have to pay out of pocket to recycle them)he had the chance to take the rims and tires off but did notHe had us sign a sheet at the scale for lbsIf the owner made a mistake I would like to see the signed sheet for the lbs he is claimingThis statement for metal sell shows how unprofessional Aragon's is and how incomplete they leave there billing information, everything is very vague and it is unclear what they are paying out on (type of metal).We were given a statement for sale that does not match the check writtenThis is horrible business practice! #2.One of the photo documents provided also shows that "No Adjustments will be made"The final trip with the Aluminum/steel rims with tires could of been removed but he did not and processed the weight with it includedOnly to later estimate the weight of them, and ADJUST it from our totalIf this is how the company policy works were should of been advised of that #3.Finally, another photo document show that the billing department did not pay out on our first trip and advised us to come back with our other loads because it would be an accumulation of all tripsWe were not paid out as a grand total, the invoice shows each trip paid out separately #4.Any notices to the customer about the transactions are posted at the pay out window(last step in recycling metal) instead of prior to dropping the metal in the scrap yardThis can't be proper notification of policies His last response did not address any of our prior concerns, so I'm unsure if he now agrees to it or notAll he addressed is that his billing lady gave us a statement that shows $owed and we signed itCan you please provide the documentation to back up where you are getting your numbers? Regards, [redacted]

Complaint: ***
I am rejecting this response because:
First, we were not advised of the additional deduction atanytime throughout the day, and the posted information that puts the customeron notice of company policies (see photo #1) are inside at the payout windowwhen the load has already been dumpedThat is not advising a customerproperly, it is very dishonest and sneakyWe were provided informationdirectly from the owner himself that is not being honoredHe had stated thatthere is a consecutive day policy that will allow all the trips made toaccumulate to a grand totalThe first trip that was made backs this up aswellWe have a copy of the slips and a hand written note from the lady in the accounting, stating that she is holding the tickets and did not pay out so we can come back with more loads the recycle.(see photo #2)At this point the amount Aragon’s pays out per pound is not in disagreement but the way it’s separated is, obviously just to short the customer of money dueWe had a totalof trips totaling 15,lbs (tons) well over the 2,lbs it takes to get to the $per ton payoutSo total before agreed upon fees would be $1020.60(x 135) minus the $feefor the tires, which leaves $to pay outBut, the check #is for$913.80.The invoice that was hand written indicates that total owed to us is$(See photo #3) Either way we are owed more money you cannot provide an invoice and not pay out in the same amountAlso there is a sign that is posted at the cash out window that says there will be no adjustments made (see photo#4)
His response seems to indicate that we brought him tires and want the weight for them but this is not thecaseThose tires we agreed to pay $to recycle where all on steel or aluminum rimsWhich we should get paid out weight on because they are nottrashAlso when we first pulled up to the scale with the tires the owner toldus to pull them off, after we explained that we had called in and were advisedthey wouldHe then negotiated the price from $down to the $to make sure we would not take a lossAfter we all agreed to set fees, the tires and rims shouldhave been pulled off the truck if they were not to be paid out but they werekept on the truck and nothing was ever mentioned about themHe did the process of weighing everything and wrote out a slip which included the weight of the rims and tiresThis is the slip that is signed and Aragon’s would not have a signed slip for the weight they are claiming of lbs
The owner seem to be making a big deal that I am the one posting the complaint, first off I was in charge of the admin duties for this job and the guys did all of the laborI was present for all of the loads taken to Aragon’s and was also present for the negotiation ofthe tire feeThe guy that cashed out also took part in this complain and has provided a lot of input, so it is actually filed on behave of all people that dropped off the tons on April
Regards,
*** ***

Writing to this lady on email is the same as talking to her on the phone. Any explanation given isn't understood. We do not agree that she is right but decline to spend any more time on this.

Complaint: [redacted]
I am rejecting this response because:
#1.We were never put on notice that there would be any deductions other then the $3.50(which the owner negotiated down from $5 to make sure we did not have to pay out of pocket to recycle them)he had the chance to take the rims and tires off but did not. He had us sign a sheet at the scale for 2820 lbs. If the owner made a mistake I would like to see the signed sheet for the 2260 lbs he is claiming. This statement for metal sell shows how unprofessional Aragon's is and how incomplete they leave there billing information, everything is very vague and it is unclear what they are paying out on (type of metal).We were given a statement for sale that does not match the check written. This is horrible business practice!
#2.One of the photo documents provided also shows that "No Adjustments will be made". The final trip with the 14 Aluminum/steel rims with tires could of been removed but he did not and processed the weight with it included. Only to later estimate the weight of them, and ADJUST it from our total. If this is how the company policy works were should of been advised of that.
#3.Finally, another photo document show that the billing department did not pay out on our first trip and advised us to come back with our other loads because it would be an accumulation of all trips. We were not paid out as a grand total, the invoice shows each trip paid out separately.
#4.Any notices to the customer about the transactions are posted at the pay out window(last step in recycling metal) instead of prior to dropping the metal in the scrap yard. This can't be proper notification of policies.
His last response did not address any of our prior concerns, so I'm unsure if he now agrees to it or not. All he addressed is that his billing lady gave us a statement that shows $951.60 owed and we signed it. Can you please provide the documentation to back up where you are getting your numbers?
Regards,
[redacted]

Please see the invoice you've included as 'documentation' you will see that one of the figures "$190.35" is crossed out and written "$152.55" with that correction, you will see that the bottom total was miscalculated (as we do not pay for tires weights!!)
$257.85 + $34.00 + $152.55 + $25785 + $70.20 + $190.35 - $49.00= $913.80

First of all these customers had no problems when they were in the office and everything was explained at that time.
They said they were in our office for an hour which is untrue.
Prices were as follows : no payment for scrap steel if you have less than 1,000 lbs.
if you have...

between 1,000 and 2,000 the price is $85.00/ton(2,0000 lbs)  NOT $85 PER HALF TON.
A HALF TON WOULD BE WORTH $42.50. 
and if you have 2,000 lbs or more the price is $135.00/ton (2,000 lbs)
We charge to take tires, $3.50 each, and WE DO NOT PAY FOR THEIR WEIGHT!
They weighed their material with the tires on the load, therefore we deducted for their weight, because they are not steel, and then charged $3.50 each to recycle them.
I tried explaining to her....which by the way she was never in our office, there was a man collecting.  If you brought a tire to recycle it would cost $3.50......  there would be no weighing of the tire at all.  Tires are basically trash...we have to pay to get rid of them and there is no payment out for them. We DO NOT negotiate on tire recycling.   
When multiple office people tried explaining this to her she would not hang up the phone, insisting she was correct which she is not.  She can't do the calculations to support her thoughts. They are not owed anything.  there was  no 'slipping' of extra fees in, she was not there so she can't say what was said or not.  If she was so concerned she should have been in the office at the time of payment. 
Again, the person filing the complaint wasn't even in the office.  A man brought all the material in and signed for it at the end.  He had no problem with it because he UNDERSTOOD the explanation which she clearly did not.