Dear Revdex.com Office,
I have read the letter of complaint from this customerWe did what we learned, and according to credit card company polices given to us, to avoid fraudulent activities on any credit card used to over the phoneThe customer was
explained how it works if she charges over the phonethere are only two options:
1- To ship the purchase to her billing address associated with the CC used2- To show the credit card charged over the phone and allow it to be imprinted in case of any dispute or question from CC establishmentBoth above options have been developed to avoid people charging over the phone with stolen credit cards and just simply walk in and pick up the purchaseAlso the imprint is for CC company because they do not accept verbal verificationOn the original date of her purchase, The customer did provide her CC to be charged filed and agreed to permit us to process the balance on the date registered on her original receipt Imprint was taken at her presence at the time of initial purchase
the error of wrong charge was corrected instantly and immediatelyWhy would she complain about that?
The staff at aram did everything the first wrong charge back into her account instantly before she left the store.
I do not understand why she would write to your office that she did not receive the proper and professional customer service from my staffI can assure you that this policy has been in effect ever since we are in our business, for 100% of our customersWe hope we will not have to be criticized for protecting our customers in the future!
Please let me know if I can provide anymore informationSincerely,
aram I***
From: Revdex.com of Metro Washington DC Date: Thu, May 21, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** ***
---------- Forwarded message ----------From: Aram I*** Date: Thu, May 21, at 12:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "[email protected]"
Dear Office,
I tried reaching you earlier today, over the phone, before my trip to out of the countryI also sent you an emailI not sure if the earlier email was successfully sent.
Please note that my staff at the store did follow the steps to release a purchase made over the phone by a credit card as usual.
We can only ship to the billing address of the CC, if a customer does not want to present her card for imprintAnd this was offered to this customer.
This effort is to prevent fraudulent CC activities because anyone can call and charge over the phone with stolen credit card numbers.
We have to make sure that does not happenAlso in case of a dispute if we do not provide an imprint of an actual CC to credit card companies, they will issue a charge backBanks require a proof of the CC is not swiped in the CC machineI am sorry that the customer minded our security measures in this processWe did our best to accommodate her a payment plan and at first and did what we do in similar situation with everyone who charges over the phoneIf there is anything else I can provide in regards to this complaint, please contact me after May 30THThank you
Best,
Aram I***
Dear Revdex.com Office,
I have read the letter of complaint from this customerWe did what we learned, and according to credit card company polices given to us, to avoid fraudulent activities on any credit card used to over the phoneThe customer was
explained how it works if she charges over the phonethere are only two options:
1- To ship the purchase to her billing address associated with the CC used2- To show the credit card charged over the phone and allow it to be imprinted in case of any dispute or question from CC establishmentBoth above options have been developed to avoid people charging over the phone with stolen credit cards and just simply walk in and pick up the purchaseAlso the imprint is for CC company because they do not accept verbal verificationOn the original date of her purchase, The customer did provide her CC to be charged filed and agreed to permit us to process the balance on the date registered on her original receipt Imprint was taken at her presence at the time of initial purchase
the error of wrong charge was corrected instantly and immediatelyWhy would she complain about that?
The staff at aram did everything the first wrong charge back into her account instantly before she left the store.
I do not understand why she would write to your office that she did not receive the proper and professional customer service from my staffI can assure you that this policy has been in effect ever since we are in our business, for 100% of our customersWe hope we will not have to be criticized for protecting our customers in the future!
Please let me know if I can provide anymore informationSincerely,
aram I***
From: Revdex.com of Metro Washington DC Date: Thu, May 21, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: *** ***
---------- Forwarded message ----------From: Aram I*** Date: Thu, May 21, at 12:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "[email protected]"
Dear Office,
I tried reaching you earlier today, over the phone, before my trip to out of the countryI also sent you an emailI not sure if the earlier email was successfully sent.
Please note that my staff at the store did follow the steps to release a purchase made over the phone by a credit card as usual.
We can only ship to the billing address of the CC, if a customer does not want to present her card for imprintAnd this was offered to this customer.
This effort is to prevent fraudulent CC activities because anyone can call and charge over the phone with stolen credit card numbers.
We have to make sure that does not happenAlso in case of a dispute if we do not provide an imprint of an actual CC to credit card companies, they will issue a charge backBanks require a proof of the CC is not swiped in the CC machineI am sorry that the customer minded our security measures in this processWe did our best to accommodate her a payment plan and at first and did what we do in similar situation with everyone who charges over the phoneIf there is anything else I can provide in regards to this complaint, please contact me after May 30THThank you
Best,
Aram I***