Aramark Services, Incorporated

Review: We closed our business, [redacted], on July 15, 2014 and terminated our service with Aramark Uniform Services at that time. However, they continue to bill us for weekly deliveries which we never received or ordered! These dates are: 07/16/2014, 07/23/2014, 08/20/2014, 08/27/2014 including late charges for these false bills. My husband has called two times to try to correct this and each time he was told it was corrected and the bills were removed. I just received a third statement from the company requesting payment and late fees for deliveries which we never received because our business was closed.

Product_Or_Service: Linen service

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the erroneous pending charges and late fees to be removed from my account since these are not transactions that ever happened and I would also like a closing statement from the company stating that we have paid in full for the legitimate invoices that occurred prior to July 15, 2014.

Business

Response:

Good afternoon,

Aramark Uniform Services Office of the President received the Revdex.com complaint on Thursday November 6, 2014. AUS Office of the President contacted the customer, [redacted] on November 6, 2014 at 3:12 PM EST, to address her concerns and issues. AUS General Manager, Jorge P[redacted] was notified of the issue on November 6, 2014 at 4:28 PM EST. Jorge P[redacted] contacted customer [redacted] for several days, where an action and resolution plan was set. Jorge P[redacted] informed [redacted] that a credit was issued and that the late payment charges were credited from her account and that she would no longer see an invoice or statement from ARAMARK moving forward. All of customer [redacted]’s issues were confirmed resolved as of November 10, 2014 at 3:55 PM EST.

Thank you,

Review: We are a small manufacturing business. We entered in to a 3 year contract with Aramark Uniform Service to provide uniforms and a locker for our 2-4 shop employees. The entire experience was a disaster.

Aramark promised that all uniforms would have our company logo. Our logo is pretty straight forward, but they could not get it right. After 4 attempts to get it corrected, we gave up and decided to live with it. We had already spent way too much time on it.

Aramark had promised to provide our employees with quality, clean uniforms every week. A significant number of the uniforms we got were in terrible shape…seams coming apart, holes, stains, etc. We noted on each garment areas that needed to be mended, to no avail. Our employees started making their own repairs.

Our contract had wording that allowed Aramark to assess a cost increase annually. They raised their prices whenever they thought they could get away with it. We attempted to contact someone in accounting who might be able to explain and correct the arbitrary price increases, without success.

We discussed our concerns with the route manager, who informed us that price increases were part of life when dealing with Aramark, but he would make sure the prices were adjusted back to what we had agreed upon. He got that done for us…temporarily. The company started their usual campaign of constant price increases almost immediately.

We foolishly had set up our account with Aramark with a credit card so there would never be any interruptions of service. After we experienced their business practices, we sent them a retraction. We wanted to be sure we saw the bills BEFORE they got paid. They would not stop paying themselves with our credit card. We tried to call someone in their offices, but could not get anyone who could help us.

Frustrated, we called [redacted] and requested that credit card be cancelled. We thought that would force Aramark to stop paying themselves and send us the bills. We were wrong. Aramark NEVER stopped.

When we finally reached the contract end date, we returned the clothes and thought the nightmare was over. Six months later, we received a letter from a collections agency. We were told we owed Aramark almost $4,000. We were shocked. We contacted the collections agency and asked them what was going on. We had not received ANY notice from Aramark that there was a problem on the account. In fact, since they had always just taken the money themselves, it did not make any sense. We contracted Aramark who stated that the account was in collections so they could not help us.

It turns out that Aramark had assessed ALL returned clothes as ruined and charged us a heavily inflated replacement cost. They billed for more clothes than they had provided us. They even topped it off with a 30.5% “service charge”. It was outrageous. They also threw in some bills for a couple of months AFTER the contract end date.Desired Settlement: They need to reverse the final invoice to reflect a FAIR assessment of the garments and use a reasonable "replacement" rate. Of the returned items, only 3 pairs of pants could have been considered "ruined". They also need to reverse charges for items that we never received, and back out any charges after the contract end date.

Business

Response:

Aramark Uniform Services Office of the President received the complaint on 11/6/2014. Eric D[redacted], Office of the President, reached out to [redacted] via phone and email. [redacted] replied to the email outlining the issues they have had in their attempts to resolve this matter. The email was forwarded to General Manager Efrain S[redacted] for review. Mr. S[redacted] has made multiple attempts to contact [redacted], along with the Route Operations Manager and District Manager via phone, they will also reach out via email. Mr. S[redacted] and his staff will continue to reach out to [redacted] regarding this issue to come to an amicable resolution. We expect full resolution within 30 days.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: We are still discussing our options with Aramark. So far, we have no resolution.

Regards,

Business

Response:

The Sylmar, CA Market Center management team has been in continued contact with [redacted] to negotiate a settlement on the final bill. Once both parties agree on the amount, this issue will be resolved.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: We are trying to come to a satisfactory conclusion in this matter, but the response we are getting from Aramark has not been very encouraging. The negotiations continue.

Regards,

Review: We have made several phone calls and email. None of these have been returned and they don't have anyone available who can get us information or our problem resolved. They have sent us product that expired in 2011.Desired Settlement: I want a service tech here and credit for several hundred dollars worth of expired product. Otherwise I want the machine out of here and our contract cancelled.

Review: I bought a tshirt from their vendor at [redacted] park on a debit card was never offered a receipt the cost was $40 when the charge was posted to my account it was a $400 charge. My bank has tried to resolve this dispute but Aramark has been uncooperativeDesired Settlement: I would like this company to refund the $360 they overcharged me

Review: We started doing business with Aramark for uniforms for our employees. After several months of not being happy with their service and having their sales manager in our office promising to resolve all the issues we were still not happy. Our initial sales person told us that if at any time we were not happy with our service, to send a certified letter giving notice and we could be removed from our contract. We sent the certified letter. Discussed with the sales manager the final pick up of the uniforms, some uniforms could not be returned, we paid $1,291.71 for the un returnable uniforms. This was in August/September. It is now Feb. 2014 and we are receiving a call from a collection agency looking for an additional $2572.13 for Breach of Contract. The service from Aramark was unsatisfactory, we had over 10 issues within the first 60 days of using their service. We have since change service to another provider and have not had one complaint.Desired Settlement: We want there to be no charge for breach of contract. When discussing discontinuing their service not once was it mentioned that we were in breach of contract. That there would be an additional fee on top of the fee we already paid for the returnable uniforms. Their customer service is terrible, they rely on e mails and not a phone call or a face to face resolution on a problem.

Review: We have been customers of the above Uniforms company for over a year.We had issues during that time about how they were servicing our bussiness(restaurant)with the quality of the products and also about the delivery persons profesionality.In our restrooms they installed systems to keep smell good and eliminate the odors and they supose to check it weekly but the delivery guys never done it unless we asked them and watch them doing it.They were bringing us less uniforms and aprons and they were charging us replasement fees for lost inventory.How we are going to lose aprons and towels?the drivers answer was that we were throing in the trash the aprons and the towels thats why we were always short on the inventory.Lets get realistic about .I have been in restaurant bussiness for 23 years and this is the first company I know doing that.And then we were thinking about switching to another company but we wanted to see the contract that we did have in our records.For months we were tryiung to get a copy of it and we didn't.When they start the service they charged us for 2 invoices that we never received the product ,but they start charging us from the day my partner signed the contract and not from the day they start delivering.Can you believe it?Yes .And then my partner who signed the contract for 6 monthes was trying to get contact to the local teritory manager.It took about 8 monthes to resolve this matter.When we reached the 1 year anniversary we got the normal increase suppose to be 5% but instead it was 10%.That was in November of 2012.February 2013 here comes the driver delivering.My partner received the stuff and paid the driver .I checked the invoice and I saw another increase (from 82.35 they raised the price to $98.65).What happened there?They raised the price about 20% more within 3 monthes without sending in mail a letter of what was going to happened.We asked the driver to stop delivering and he says that he will keep coming we want it or not be cause the local office told him to do.

Product_Or_Service: APRONS ,GRILL PADS,TOWELS

Account_Number: ACC#[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

We want them to stop coming to our facility because we repeatedly asked to cancel the service .We also want not to be charged for the invoices that we refused to accept the uniforms and they want us to pay .

Consumer

Response:

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Fri, May 24, 2013 at 9:00 AM

Subject: Fwd: Regarding complaint ID#[redacted]

To: [redacted]

---------- Forwarded message ----------

From: [redacted]

Date: Thu, May 23, 2013 at 6:25 PM

Subject: Regarding complaint ID#[redacted]

To: [email protected]

WE haven't heard anything yet from anybody and the ARAMARK keeps coming to our place kind trying to get us to accept their service but we dont want any more their service.This feels like we have to accept them or they will use other methods to get it done.

Review: Our company entered into a Uniform contract with Aramark in 2007 to lease uniforms for our driving staff. We do this so our drivers always look professional and a uniform service allows us to turn in uniforms as needed for when they needed to be resized, looked worn, missing buttons etc.

Immediately, we started experiencing service issues and when we threatened to cancel, they offered us low pricing that was unbeatable and a promise that service would improve. We decided to continue service with Aramark.

As the years went by, we turned in uniforms for small repairs or to get resized or because they were looking worn, and unless we called and threatened customer service, we never got the uniform pieces replaced and if we did get a replaced shirt or pants, they were in worse condition then what we turned in. In 2011, all of the uniforms from 2007 were looking old and shabby and we asked about getting everything turned in to get uniforms in better shape. We said we were tired of getting worse replacements than what we had. All of that fell on deaf ears.

Finally in 2012, we made the decision to pay double what we were paying Aramark to get our guys in uniforms that they could actually wear. Everything was turned in.

We paid all rental invoices that we owed on time and in its entirety. We then received an invoice for $696.98 for the cost of the uniforms that we returned that were in poor shape. An invoice for the same uniforms that we had tried to get replaced per our contract for over a year. Someone in the company warned us that Aramark does that all the time - how unethical.Desired Settlement: We have paid all of Aramarks invoices on time and ended the contract as required. We want the invoice for $696.98 off of our account and taken back from the collection agency who keeps calling us.

Business

Response:

Aramark Uniform Services recognizes and acknowledges this complaint. Because of the age of this grievance, however, further documentation is necessary to review, respond, and resolve the issue. We request additional information so that we can follow up with the complaint and rectify the situation. If the customer could provide invoices, statements, or other paperwork that references specific problems then we will gladly research and address the issue immediately. We appreciate the cooperation of our customer and look forward to reaching a mutually amicable solution.

Review: Enabled by a "life-changing event," (I have procured family medical insurance from my new employer), my wife has attempted to cancel her employer-sponsored coverage. Aramark, her employer, is requiring her to continue her enrollment through the remainder of November, and has made and will continue to make payroll deductions despite her withdrawal of authorization and consent.Desired Settlement: Cancellation of coverage effective midnight November 5 (the date of her initial request); immediate cessation of related payroll deduction; refund of related payment deductions since November 6.

Consumer

Response:

From: Revdex.com of Metro Washington DC<[email protected]>

Date: Mon, Nov 24, 2014 at 9:54 AM

Subject: Fwd: Complaint #[redacted]

To: [redacted] <[redacted]@myRevdex.com.org>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Sun, Nov 23, 2014 at 8:09 AM

Subject: Complaint #[redacted]

To: [email protected]

Hello,

Review: On 6/10 I ordered a salad at an Aramark [redacted] with an extra filet and the cashier charged me for an entire sandwich. At other [redacted]s there is only an upcharge to add a filet, so I had her cancel the order and just give me the salad. She did not void the order, and the charge was on my statement. I contacted the manager on 7/1 then again on 8/2. The manager's reply to the 7/1 email was that there is nothing he could do, however corporate [redacted] may be able to rectify the situation. After contacting [redacted] corporate, I was told Aramark would have to fix the problem, so I contacted the manager again on 8/2. I have yet to receive a reply.Desired Settlement: I would like my $11.33 refunded.

Review: Up till 7-30-13 I paid $48.90 a week for uniforms, then it went to $64.09 a week. They told me they wanted for me to terminate their services because they didn't have any other accounts in area or my rate would go higher!! It did and I told them to terminate and my rate went to $72.43 a week and they charged me for the week they picked up uniforms!! Charges were in advance!!Desired Settlement: Credit me for excessive charges and last week where no service was provided!!

Review: This complaint is being filed against Aramark Uniform services for a contract dispute. A company employer came in asking me for their services, first thing I asked was what the length of the contracts were since I only work 6 months out the year, for a while I kept telling the guy I couldn't do it for more than 6 months after about 45 minutes their employee agreed to a 6 month contract. I signed that contract in February of 2014 they said they had to take the contract so someone else could sign it they didn't give it back to me up until oct 24 2014 and its when I noticed the months different from the original contract it went from 3 to 36 someone added a 3 to the 6.

Product_Or_Service: Mats,Towels

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

my desired settlement is that they keep their word and stay with the original contract.

Business

Response:

Aramark Uniform Service's Office of the President recieved the customer's complaint on 11/6/14 and attempted to contact the customer immediately. Our General Manager was able to speak with the customer's son on 11/12/14. He apologized for the misunderstanding and informed the customer that we have voided the contract with no termination fees. He provided additional contact information in the event that the customer has any future questions.

Review: We canceled our account with this company in October of 2013. We faxed proof of invoice payments on multiple occasions and have called, e-mailed, and faxed multiple times, yet each month we recieve a new bill with new invoices, late fees, and due invoices. I have spoken with the district manager. We are concerned that they willreport us as non-payers even though the invoices are erroneous.Desired Settlement: We would like to recieve a statement showing zero balance.