Aramark

Complaint: ***
I am rejecting this response because: I have called every week since the incident I did not receive an offer until ,week agoI was talked to in a rude manner and also got hung up onThis business is lying to protect what little reputation they haveI still have yet to receive a check.
Sincerely,
*** ***

Please be aware that both the Complainant and the agent were in constant, daily contact with the Company’s representative and were well informed of the status of the claim on a daily basis. Payments were approved and issued promptly, claim was handled properly and timely, and the
Complainant was treated professionally Tell us why here

Complaint: ***
I am rejecting this response because:Friday’s ago we drove up to the office of American Freedom to sign all paperwork regarding my car so it wouldn’t get totaled and was told at that time that this company does not pay for any medical bills until your Heath insurance covers it 1stI did not have health insurance at the time of this accident so basically I’m out a car since it’s not fixed and not drivable and I have over 10,in medical billsAgain this company should not be allowed to sell insurance and make all this money from consumers and then when an accident happen not so anything for the insured who pays the premiums every month
Sincerely,
*** ***

Upon completion of the investigation and receipt of the estimate of damages, a settlement offer was forwarded to the Complainant for the amount of the value of the vehicle less the deductible and salvage value just seven (7) days after the loss. Once a copy of the title was
received from the finance company, payment was issued to *** Auto LendingThis complaint is completely without merit as the vehicle was deemed a total loss and a settlement payment was accepted and issued to the Complainant’s finance company. Please note that it is not this Company’s position that the vehicle is repairable, and it appears that the disputed matter is between the Complainant and his finance company All rights are reserved and none are waived or invalidated

Complaint: ***
I am rejecting this response because: as previously stated I called every week from the day of the accident 9/5/and was told every time that the insurance was waiting on forms from there insured driver and that the claim was still under investigationI received a call from the insurance directly after my filed complaint with Revdex.com offering me a settlement for the first timeThis was early December approximately months after the initial accidentThis company lies and has very poor customer serviceThey are rude and misleading and will hangup the phone while your trying to prove your pointThis company does not deserve to be in service
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I HAVE THE COMPANY AS WELL AS THE WOMAN WHOM HAD HER CAR FIXED....*** HAS NOT, I REPEAT HAS NOT RECEIVED THE RELEASE, NOR HAS ANYONE IN THIS ....INSURANCE? CO,PANY RETURNED ANY OF MY CALLS. I/WE(***) REQUESTED THE RELEASE GET FAXED TO US DIRECTLY, SINCE SHE LIVES CLOSE BY SO SHE CAN SIGN AND WE CAN GET PAID, INSTEAD OF GETTING ATTORNEYS IN PLACE. THE LAW SAYS.....SUPPLEMENTS BETWEEN BODY SHOP AND INSURANCE COMPANIES IS JUST THAT, THE CUSTOMER AFTER THE INITIAL RELEASE IS SIGNED, BECOMES BETWEEN TWO OTHER PARTIES.....THE BODY SHOP AND THE SO CALLED INSURANCE COMPANY. BEEN IN THE INSURANCE BUSINESS LONG ENOUGH TO KNOW THAT.
Sincerely,
*** ***

Complaint* ***
I am rejecting this response because: THE SUPPLEMENT REQUEST IS BETWEEN BODY SHOP AND INSURANCE COMPANY. ANY RELEASE FOR THE SUPPLEMENT SHOULD HAVE BEEN SENT DIRECTLY TO US.....AS EVERY OTHER INSURANCE COMPANY DOES FOR SUPPLEMENT REQUESTS. THEY DIDN'T EVEN SEND HER A RELEASE UNTIL AFTER 04/21/2017. WHICH SHE STILL HAS NOT RECEIVED
Sincerely,
*** ***

This complaint was filed by a third party Claimant who was involved in an alleged accident with our Insured’s vehiclePer the *** Officer’s Standard Crash Report, our Insured was not aware that he was involved in a lossNumerous attempts were made to contact the Insured via telephone and
mail to verify the loss circumstances and to clarify a coverage issue, however all were to no availContrary to the Claimant’s statement, numerous letters were mailed advising that the claim was pending our Insured’s cooperation and was being handled under a reservation of rightsOn 12/12/16, despite the lack of cooperation from the Insured, in order to satisfy the Claimant, a settlement offer was made and a release form was sent to the ClaimantAll rights are reserved and none are waived or invalidatedTell us why here

As stated in previous response, the Insured’s cooperation is necessary to evaluate the claimDue to the Insured’s failure to cooperate and clarify details of the accident, the claim was appropriately denied based on the Insured’s breach of policy conditions requiring Notice, Assistance and Cooperation.This complaint is without merit as the Complainant has been aware of the claim’s status throughout the claim.All rights are reserved and none are waived or invalidated

As stated in previous responses, the Insured’s cooperation as well as documentation from all other parties involved are necessary to evaluate the claimThis complaint is without merit as the Complainant has been aware of the claim’s status throughout the claimAll rights are reserved and none are waived or invalidatedTell us why here

As previously stated, the claim was denied due to conflicting and misleading information provided to the Company in relation to the claimed loss and no coverage or payment can be made to the Complainant or her insurance carrier. The denial letter was forwarded to the Complainant Claimant’s insurance company since they had made payment to repair the Complainant’s vehicle and has represented her in a subrogation claimThe claim was handled properly and the Complainant has been aware of the Company’s positionAll rights and defenses are reserved and none are waived or invalidated

As previously stated, the settlement offer was extended to the Complainant more than two (2) months ago, and was resent to him via mail and email. The signed release was received on 12/18/17, and payment was processed and mailed the following day All rights and defenses are reserved and none are waived or invalidated

Upon completion of the investigation and receipt of the estimate of damages, a settlement offer was forwarded to the Complainant for the amount of the approved estimate, less comparative negligence due to her sudden stop In regards to the bodily injury portion of the claim, the
Company is still awaiting the records and notes for the one medical bill received

Complaint: ***
I'm rejecting this response as it does not solve any issuesThey did not keep me updated with what was going on; any information gained was from me pestering and repeatedly calling to get any updates about the situation It's not fair to me, as I was a victim of an accident caused by their client yet it appears I will have to be held accountable for the damagesI followed all guidelines and filled out all the paperwork yet I'm still no closer to getting my damages repaired
I am rejecting this response because:
Sincerely,
*** ***

Our investigation disclosed that the loss vehicle was driven by *** ***, who was specifically excluded from the policy of insurance with this Company. Consequently, the claim was appropriately denied and a denial letter was sent to the Complainant on 06/13/ All rights
and defenses are reserved and none are waived or invalidated

Contrary to the Complainant’s belief, our obligation as an Insurance Company is to settle the claim with the third party ClaimantAs previously stated, a general release form was mailed to the Claimant for signatureOnce received, payment will be issued All rights are reserved and none are waived or invalidatedTell us why here

Complaint: ***I am rejecting this response because in your response I do not see a resolution given for the damage to my carYour response gives me no information whatsoeverYou must be just as confused as I am with this responseI need someone who can better relay information and describe what is really going on hereYour response is so vague and makes no senseI do not understand how you have come to this conclusionWhat documentation do you have that relates to this response? Who provided conflicting or misleading information? The only time I spoke to your company was when the claim was made*** *** Insurance setup this policyNot meI merely filed the claim when I had an accident as I was required to doUnder my insurance policy that *** *** Insurance setup, I had valid insurance at the time of my accidentI need the claim to be approved and I need my car fixedPlease stop wasting my time and issue the check so that I can get my repaired ASAP

Upon completion of the investigation and receipt of the estimate of damages, a settlement offer was forwarded to the Complainant for the amount of the value of the vehicle less the deductible, advance charges and premium difference for an undisclosed traffic ticket. Once a copy of
the title is received from the finance company, payment will be issued to *** *** *** *** In regard to the rental reimbursement, payment has been issued for the rental reimbursement policy limit and sent to the Complainant

As confirmed by the Complainant in the Customer’s Statement of the Problem, the Complainant’s vehicle was allegedly involved in a hit and run and the identity of the driver/owner of the alleged hit and run vehicle could not be ascertained. This is specifically excluded from the Uninsured
Motorist Coverage with this Company. Consequently, the claim could not be honored and was properly deniedIn the complaint the Complainant erroneously stated: “The claims department stop calling me, the claims rep stop answering the phone and my emailLeft message on the supervisors line there still has not been a response.” Please note that the Complainant received a response to all contact made with this Company. All rights and defenses are reserved and none are waived or invalidated.Tell us why here

Please be advised that this Company had numerous conversations with the Complainant, in which she was advised of pending coverage issues in relation to the claimed loss. Our investigation disclosed that evidence exists that forcible entry was not required to gain access to the vehicle
and that no evidence exists that the ignition wires, ignition locks, steering locks or other security devices installed to prevent operation by an unauthorized person were altered to operate the vehicle without keys. Specifically, the Complainant disclosed that she could not confirm if the vehicle was locked and did not know the location of a set of keys to her vehicle or if they were left in her vehicle. Consequently, the claim was properly denied and the denial letter was forwarded to the Insured This complaint is without merit as the claim was handled properlyAll rights and defenses are reserved and none are waived or invalidatedTell us why here