Thank you for notifying us of Customer C’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer C’s account Our records indicate that on 5/19/Customer C registered an account for our service On 5/28/ Customer C contacted our customer service department via email We responded to her email letting her know that we cancelled her account and the monthly membership fee was refunded in full, per her request Please allow us to explain that our service provides a comprehensive data base of many types of properties such as homes in foreclosure, homes for sale, or homes with the possibility of renting prior to purchasing, etc Our goal is to maintain the most accurate database possible, and therefore we are constantly adding and deleting properties from our database It is possible that the homes Customer C is referring to were in the process of being deleted from our database due to their updated status On 6/1/15, our customer service manager attempted to contact Customer C to be sure the issue was resolved, but was unable to reach her We consider this matter closed as we have addressed Customer C’s concerns, cancelled and refunded her account, and have attempted to contact her on several occasions since 6/1, to confirm she is satisfied with the resolution
We are sorry to hear that Customer K does not feel like her concern has been resolved We attempted to contact Customer K on 7/23/and 7/31/to discuss her concern, however we had to leave a voice message We would respectfully disagree with Customer K’s comment regarding being rudely treated when she contacted our customer service department on 7/21/ We take our customer service very seriously, so we pulled the recorded call and listened to the phone conversation Customer K had with our customer service team We found the representatives were courteous and helpful on the phone call with Customer K All of our communication with each customer is date and time stamped in our system including registration, cancellation, emails and phone conversations As stated in our previous response, after the account registration on 4/17/15, we have no record of cancellation or any correspondence with Customer K until her account was disputed directly with her bank As Customer K states, her account was charged on 4/24/15, however the dispute did not take place until 5/21/ Because she disputed the charge directly with her bank rather than contacting us, this charge is listed as a chargeback, meaning her bank credited her the funds for this charge, while they investigated the validity of the charge After listening to the customer service phone call that took place on 7/21/15, Customer K stated she cancelled the account during the day trial Our system would time stamp a cancellation request and provide a cancellation number to the customer immediately via email Again, we do not show a cancellation request or any form of communication from Customer K until she disputed the charge directly with her bank on 5/21/ When the dispute occurred, the account is shut down in our system which means no further billing will occur Also during the phone conversation on 7/21/15, Customer K states she would look for a cancellation number she may have regarding her accountOur customer service representative provided Customer K our fax number so she could quickly send us any cancellation information she received We have not yet received any information from Customer K Upon further research, we found that the bank ruled in our favor stating the charge to Customer K was valid Therefore the bank withdrew the credit they had made to Customer K Although the account charges are valid and accurate, in good faith we have decided to refund Customer K the monthly membership fee We left a message with Customer K to let her know a refund check will be mailed to her directly We feel we have fully resolved Customer K's concerns and would consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10677151, and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for notifying us of Customer K’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer K’s account As Customer K states, she registered an account for our service on 6/1/and agreed to be billed for a trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account Contrary to what Customer K states, the box we require each member to check agreeing to the terms is NOT pre-checked The members MUST check the box themselves prior to registering the account Upon registration, every member gets a welcome email, confirming the account is active, and provides the membership log on information to our site It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires We see that Customer K contacted our customer service department on 8/17/and spoke with a representative At this time the account was cancelled per the customer’s request A full refund has been provided to Customer K, and on 9/28/our Customer Service Supervisor contacted her to confirm that her issue has been resolved, but were unable to reach her We consider this matter closed, as a full refund has been provided and we are confident that we have completely addressed Customer K’s concern
Thank you for notifying us of Customer R’s experience We appreciate the opportunity to research and respond to what has occurred with Customer R’s account According to our records, Customer R registered for an account on 7/14/ Customer R agreed to be billed for the trial membership and each month thereafter until the account is cancelled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account.A welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires.We do not show any further correspondence from Customer R until 7/21/16, when he called our customer service department and cancelled the account himself, not speaking with a live customer service representative by using our automated phone system Upon receiving notice of Customer R’s concern our customer service manager contacted Customer R directly to explain the situation and resolve his concern Although the account was billed correctly, our customer service manager granted a full refund, and Customer R has confirmed he is satisfied with this resolution
Complaint: I am rejecting this response because: Yes, I was aware of the cancellation within days and cancelled within that days via onlineTherefore, I should not have been charged at allAs soon as the charge hit my card, I disputed it which was on 4/not 5/I tried talking to someone there and was rudely treated and basically laughed atI don't wish to have any further communication with this company and just want my money backAlso, Realtystore.com is their company as wellWhich they would see I cancelled that within the days also with no issues Regards, S [redacted]
Dear Revdex.com,Thank you for alerting us of the consumer's concern.We were unable to locate an account under the name, address, email address or telephone number provided on this complaintWe have no history of registration or interaction with this consumerOur Customer Service Department Manager has made multiple attempts to reach the consumer by telephone over daysNone of our calls have been answered and we have left voice messages for the consumer to request a call back to gain further information and ensure this customer actually has an account with usSo far, we have not received a reply.We also asked the consumer to double check their credit card statement to ensure our company name is listed next to the transaction she is concerned aboutIf so, we must speak with the customer to gain more details about the charge and we will gladly continue to research this situation and take appropriate action to ensure satisfactionIf not, the consumer will need to request help from another company.Please advise if you have any additional contact information from this consumerIf not, we request this inquiry be closed as invalid.Thank you
Thank you for notifying us of Customer L’s experience We appreciate the opportunity to research and respond to what has occurred with Customer L’s account According to our records, Customer L registered for an account on 3/26/ Customer L agreed to be billed for the trial membership and each month thereafter until the account is cancelled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the accountA welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expiresWe do not show any correspondence from Customer L until we received this notification from the Revdex.com Upon receiving notice of Customer L’s concern, our customer service manager contacted Customer L directly to explain the situation, however we were not able to reach her We provided Customer L a full refund, and left a voice message for Customer L, encouraging her to contact us if she has any further questions or concerns Because a full refund has been provided, we are confident that Customer L’s concern has been completely resolved
Thank you for notifying us of Customer K’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer K’s account As Customer K states, she registered an account for our service on 4/17/and agreed to be billed for a day trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account We do not show any further correspondence from Customer K until she emailed our customer service department on 7/16/to inquire about the cancellation of her account Customer K had disputed the charge directly with her bank on 5/21/15, causing the account to be cancelled at that pointCustomer K received a credit for the monthly membership fee directly from her bank Our Customer Service Supervisor left Customer K a voice message on 7/31/ requesting Customer K contact us if she had any further concerns We believe we have completely addressed Customer K’s concern and would consider this matter closed
Thank you for notifying us of Customer C’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer C’s account Our records indicate that on 5/19/Customer C registered an account for our service On 5/28/ Customer C contacted our customer service department via email We responded to her email letting her know that we cancelled her account and the monthly membership fee was refunded in full, per her request Please allow us to explain that our service provides a comprehensive data base of many types of properties such as homes in foreclosure, homes for sale, or homes with the possibility of renting prior to purchasing, etc Our goal is to maintain the most accurate database possible, and therefore we are constantly adding and deleting properties from our database It is possible that the homes Customer C is referring to were in the process of being deleted from our database due to their updated status On 6/1/15, our customer service manager attempted to contact Customer C to be sure the issue was resolved, but was unable to reach her We consider this matter closed as we have addressed Customer C’s concerns, cancelled and refunded her account, and have attempted to contact her on several occasions since 6/1, to confirm she is satisfied with the resolution
We are sorry to hear that Customer K does not feel like her concern has been resolved We attempted to contact Customer K on 7/23/and 7/31/to discuss her concern, however we had to leave a voice message We would respectfully disagree with Customer K’s comment regarding being rudely treated when she contacted our customer service department on 7/21/ We take our customer service very seriously, so we pulled the recorded call and listened to the phone conversation Customer K had with our customer service team We found the representatives were courteous and helpful on the phone call with Customer K All of our communication with each customer is date and time stamped in our system including registration, cancellation, emails and phone conversations As stated in our previous response, after the account registration on 4/17/15, we have no record of cancellation or any correspondence with Customer K until her account was disputed directly with her bank As Customer K states, her account was charged on 4/24/15, however the dispute did not take place until 5/21/ Because she disputed the charge directly with her bank rather than contacting us, this charge is listed as a chargeback, meaning her bank credited her the funds for this charge, while they investigated the validity of the charge After listening to the customer service phone call that took place on 7/21/15, Customer K stated she cancelled the account during the day trial Our system would time stamp a cancellation request and provide a cancellation number to the customer immediately via email Again, we do not show a cancellation request or any form of communication from Customer K until she disputed the charge directly with her bank on 5/21/ When the dispute occurred, the account is shut down in our system which means no further billing will occur Also during the phone conversation on 7/21/15, Customer K states she would look for a cancellation number she may have regarding her accountOur customer service representative provided Customer K our fax number so she could quickly send us any cancellation information she received We have not yet received any information from Customer K Upon further research, we found that the bank ruled in our favor stating the charge to Customer K was valid Therefore the bank withdrew the credit they had made to Customer K Although the account charges are valid and accurate, in good faith we have decided to refund Customer K the monthly membership fee We left a message with Customer K to let her know a refund check will be mailed to her directly We feel we have fully resolved Customer K's concerns and would consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10677151, and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for notifying us of Customer K’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer K’s account As Customer K states, she registered an account for our service on 6/1/and agreed to be billed for a trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account Contrary to what Customer K states, the box we require each member to check agreeing to the terms is NOT pre-checked The members MUST check the box themselves prior to registering the account Upon registration, every member gets a welcome email, confirming the account is active, and provides the membership log on information to our site It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires We see that Customer K contacted our customer service department on 8/17/and spoke with a representative At this time the account was cancelled per the customer’s request A full refund has been provided to Customer K, and on 9/28/our Customer Service Supervisor contacted her to confirm that her issue has been resolved, but were unable to reach her We consider this matter closed, as a full refund has been provided and we are confident that we have completely addressed Customer K’s concern
Thank you for notifying us of Customer R’s experience We appreciate the opportunity to research and respond to what has occurred with Customer R’s account According to our records, Customer R registered for an account on 7/14/ Customer R agreed to be billed for the trial membership and each month thereafter until the account is cancelled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account.A welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires.We do not show any further correspondence from Customer R until 7/21/16, when he called our customer service department and cancelled the account himself, not speaking with a live customer service representative by using our automated phone system Upon receiving notice of Customer R’s concern our customer service manager contacted Customer R directly to explain the situation and resolve his concern Although the account was billed correctly, our customer service manager granted a full refund, and Customer R has confirmed he is satisfied with this resolution
Complaint: I am rejecting this response because: Yes, I was aware of the cancellation within days and cancelled within that days via onlineTherefore, I should not have been charged at allAs soon as the charge hit my card, I disputed it which was on 4/not 5/I tried talking to someone there and was rudely treated and basically laughed atI don't wish to have any further communication with this company and just want my money backAlso, Realtystore.com is their company as wellWhich they would see I cancelled that within the days also with no issues Regards, S [redacted]
Dear Revdex.com,Thank you for alerting us of the consumer's concern.We were unable to locate an account under the name, address, email address or telephone number provided on this complaintWe have no history of registration or interaction with this consumerOur Customer Service Department Manager has made multiple attempts to reach the consumer by telephone over daysNone of our calls have been answered and we have left voice messages for the consumer to request a call back to gain further information and ensure this customer actually has an account with usSo far, we have not received a reply.We also asked the consumer to double check their credit card statement to ensure our company name is listed next to the transaction she is concerned aboutIf so, we must speak with the customer to gain more details about the charge and we will gladly continue to research this situation and take appropriate action to ensure satisfactionIf not, the consumer will need to request help from another company.Please advise if you have any additional contact information from this consumerIf not, we request this inquiry be closed as invalid.Thank you
Thank you for notifying us of Customer L’s experience We appreciate the opportunity to research and respond to what has occurred with Customer L’s account According to our records, Customer L registered for an account on 3/26/ Customer L agreed to be billed for the trial membership and each month thereafter until the account is cancelled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the accountA welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expiresWe do not show any correspondence from Customer L until we received this notification from the Revdex.com Upon receiving notice of Customer L’s concern, our customer service manager contacted Customer L directly to explain the situation, however we were not able to reach her We provided Customer L a full refund, and left a voice message for Customer L, encouraging her to contact us if she has any further questions or concerns Because a full refund has been provided, we are confident that Customer L’s concern has been completely resolved
Thank you for notifying us of Customer K’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer K’s account As Customer K states, she registered an account for our service on 4/17/and agreed to be billed for a day trial membership and a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account We do not show any further correspondence from Customer K until she emailed our customer service department on 7/16/to inquire about the cancellation of her account Customer K had disputed the charge directly with her bank on 5/21/15, causing the account to be cancelled at that pointCustomer K received a credit for the monthly membership fee directly from her bank Our Customer Service Supervisor left Customer K a voice message on 7/31/ requesting Customer K contact us if she had any further concerns We believe we have completely addressed Customer K’s concern and would consider this matter closed